KFC Jalan Sultan

Visited KFC today on 3/03/26 at 11:30am and unfortunately had a very poor experience. The staff member serving us could not speak English and did not understand what we were trying to order. She told us to use the self-service machine instead, but we preferred to order at the counter. After finally taking our order, it took a very long time for the food to come out even though we were dining in. The overall service was disappointing. The toilets were also very smelly and dirty, with a strong smell of urine. Hygiene and cleanliness definitely need improvement. If I could give them zero stars, I would. Very poor experience overall.

The restaurant is in a busy tourist area, so it can get crowded at times. The ground floor often has limited seating, but the upper floor has more space and is more comfortable. However, the staff didn’t seem very friendly during my visit.

The store closes at 11pm. We arrived at 9:00pm. Some people are waiting in line for their orders. Only 1 person was working at the counter doing all the jobs- cooking, preparing,receiving orders, cashier. No one was helping him. The receipt in the order booth was not printing. So customers couldnt see their orders. The sauce containers were emtpy. Customers started complaining because they're not getting their orders on time and correctly. No one was there to help the man at the counter. More and more cutomers coming in. Still no one was there to help the man at the counter. There was a woman cleaning up the tables (but there were no tables to clean) she just kept going back and fort, walking around then she stayed inside the storage room. It was very poor management and lazy coworkers. I commend that one and only guy working at the counter for being patient. But no! "one-man show" shouldn't be happening in this type of workplace. Petalling street gets busy at night especially on weekends, why not hire more workers? God knows how hard that man's job every weekend and no one was there helping him. 😔😑

It was delicious, fast, it doesn't look as much but it was really fulfilling and tasty, the best KFC that I have been!

This is the cheesy wages I bought in food panda.. is that sop for cheese sauce ... it's will be last order i spend rm 30 for this ???

Use KFC delivery app to order 2 quantities of B1F1 signature box - classic, paid 2*RM 23.49 = RM 46.98, where there should be a total of 4 boxes, yet only receive 2 boxes, call care line instantly by 5:45pm, told to wait for returning call as they investigate, till now not yet reply. Update: after 45 minutes, a new delivery approach with the missing items. Although I waited for some time, finally the family fest can be started.

I ordered twister box with kuromi plushie charm through Grab. Unfortunately, when I received the food, is sealed but the paper bag is damaged and the charm is missing. I called the grab delivery man he ask me to report CS only. I dunno which part of process is going wrong but I felt so upset why this can be happened

Actually I don't want to put one Star also 😔,very bad service here,today I when to have dinner snacks, take away paid rm17+.00 ,he gave so small pieces of chicken,when we aks him to change ,he showing face,than we ask could you please give us drink without ice cube ,he said can you tell before we prepared than he handle the service in such rough way KFC take necessary guidance on how to have proper customer service We paying not eating for free