KFC

On this day i am reviewing i got what i ordered food wise but not the totality of my order. I was served my tenders fries and biscuit in a box like usual so i assumed like usual my gravy was in the box. Not only did i not receive my gravy which was the cheddar gravy that i am out $2 for i did not receive any honey that i also digitally paid for with my order. I miss the old manager that was there at this point he made sure my consistent orders was always correct

If I could give no stars, I would. We went in the night of the 23rd. Julia was the manager and she had racial remarks against white people our whole experience. Very rude. Just terrible. A manager should not be acting like that! They also were not wearing gloves while handling the food. I will be filing a complaint with corporate.

We were walking up to the door and the woman working there comes out and said lobby’s closed now and shuts and locks the door in our face. She was extremely rude and could have said it much nicer. There was a ton of people inside, and a man just went in right before us. Kinda seemed like discrimination of race to me. Will never go back.

We arrived about 10:45. The restaurant is supposed to close at 12, but upon arriving at the window, we were told the only food available was nuggets, tenders, and sides. This seemed strange since the restaurant was supposed to be open for over another hour. We ordered 2 nugget meals with mashed potatoes, a tender meal with mashed potatoes, and an extra side of coleslaw. The woman on the speaker repeated the end of my order back to me and asked "what was the extra side you ordered?". I said. "Coleslaw." She then said, "only if you say please." I was instantly caught off guard, but replied with "I did." To which she replied, "Not you." It very clearly sounded like she was directly replying to me. --- Now I am uncomfortable and pulled up to the window. A male employee took my card for payment and handed us our drinks. We were asked to pull up to wait for our food. We had been waiting for almost 10 minutes when we saw the female employee walk up to the door we were parked beside and lock it. That was also confusing since they should be open another hour. After a few more minutes I backed up to the window. The female employee came to the window and said "We didnt forget about you, the nuggets just came out." So I pulled back forward and waited a couple more minutes until a male employee brought us our food and went back for sauces (repeatedly touching the door handle with his gloves). Once he brought us the sauce, he was locked out and the female employee was inside the door asking him something. He replied "I already gave them their food." We received no coleslaw, no straws, no napkins, no receipt, and no respect. Meanwhile, the entire time we were waiting, we watched a father and son eating traditional fried chicken from a bucket through the window, and another family walk by with their bucket. Severely disappointed in KFC for allowing this to take place in one of their restaurants. I suggest some of your employees be told to find another job before they run your restaurant into the ground. Don't walk. RUN away from this place.

We’re from Manchester, England and this was the BEST KFC we’ve had in a long time! It was Fast, Fresh and Hot and the workers we’re so happy to help. Big shout out to the 2 ladies we spoke to, one being the GM you work so hard and clearly run a tight ship cause it shows. Also shout out to the man from the kitchen in the red shirt I had a problem at the drink station and ended up with the wrong drink this guy purposely got me a fresh drink from the back to ensure I got what I wanted ( he should defo go for manager) A little goes a long way. Thank you guys keep it up 👍🏼 ❤️

Great tasting, hot and crispy food. $7 fill up was perfect! Great job from the staff. Thank you...

Extremely unprofessional Talking on speaker phone while customers wait to place order. Back and forth on the phone while customers wait. No gloves while handling food while proceeding to touch the food. Letting the whole lobby know that someone quit and they are short staffed..refused to take orders in person. Had to use kiosk which I am unfamiliar with. Forced customers to come inside with no sign at the drive thru. Woman goes by "ma" was excellent and friendly.

Often written good reviews about this KFC but tonight was very disappointing, the food was cold the chicken tenders were not breaded properly and very hard chicken, nothing like previous visits.

Service was good but they were out of breasts by 4 pm. Also, didn't have any sweet tea. These are the smallest tenders I've seen in a while, not worth $8.69. Dining area was clean but fountain area needs attention.

If there were a museum for terrible dining experiences, this KFC would be the main exhibit -- and the manager would be the tour guide. I'm not exaggerating when I say this might be the worst restaurant in Orlando. Forget the theme parks -- this place is the city's new attraction for chaos, disrespect, and disappointment. Our order was already off to a bad start -- they forgot our fries, the most basic item on the menu. When I politely asked about it, the manager completely unraveled. She started stomping around the counter, grunting, and yelling like a five-year-old toddler who just got told they couldn't have a toy. Customers were staring in disbelief. Instead of calming things down, she doubled down -- talking down to customers, yelling over people, and outright snapping at anyone who had an accent. It was uncomfortable, unprofessional, and honestly shameful to witness. The energy in that restaurant was pure tension -- people waiting quietly, employees looking embarrassed, and the manager putting on what could only be described as a one-woman meltdown. And here's the worst part: this isn't new. Scroll through the reviews and you'll see the same pattern going back years. Rude service, missing items, cold food, and the same toxic behavior from management. Clearly, no one at corporate has bothered to step in. This KFC is not just "bad service" -- it's a spectacle. Orlando should put it on the map as a cautionary tale for customer service gone wrong. If you value your time, your mood, or your meal -- avoid this place like the plague. Go anywhere else. Chick-fil-A, Popeyes, your local gas station -- all better options. This location needs a full reset, top to bottom, starting with that manager who seems to think tantrums are a leadership style. Zero stars. Never again. @ColonelSanders you would be rolling in your grave if you knew that this place existed....

Great food items and tastes wonderful. Order was perfect and the delivery was good. The chickens was well cooked to perfection.

If disaster was a place... please avoid this restaurant! VERY VERY DIRTY!! Extremely dirty!!! The staff.... Very unprofessional, loud and rude.... They were obviously short staffed however no fault of the customers... the lady who seemed to be the manager was obnoxiously rude, she yelled at the customers because they were blocking the pickup area.... I couldn't believe the manger acted this way.... Obviously this restaurant is in a very busy area, management did a poor job preparing for this. The trash was piled on the trashcan and the cashier stated, " so everyone decided to just pile it up like this"... Ma'm what else were they supposed to do??? Ok now food... disgusting! Biscuits were hard as a rock, very doughy, chicken was wet with grease..... KFC management please respond to this! This experience was by far the worse!

I was terribly disappointed. The clerk was rude. Apparently you can't give a human your order, or she was just that lazy. Either way she was rude about it. The chicken nuggets were over cooked & the Mac & cheese was dry and tasteless. If KFC doesn't want human interaction then I will just go to Popeyes.

Disgusting... FLORIDA KFC has truly put quality last!!! Super greasy chicken and cold soggy fries.

It's what you would expect from the Kentucky fried Chicken. The food is solid it's fast food I like the options and how close it is to my job. Makes for an easy grab and go lunch. The staff is always fairly nice and it's as clean as you would expect the only real gripe that I have is that anytime I order from this place I never get my dipping sauces I almost have to make sure before I leave that I got everything that I needed. Overall it's a solid KFC and it did a great location.

DO NOT EAT HERE UNLESS YOU WANT TO WASTE MONEY AND TIME, DISGUSTING!!! SHAME ON YOU KFC LEADERSHIP, DO BETTER!!!!!!!!!!!!!!!!! Employees are left to deal with upset customers because of the lack of leadership at this location, it's just awful and lacking. There food was gross and not satisfactory.

Do NOT come here. Horrible service. Rude employees that want nothing to do with you. Good luck getting the correct order. Dry food and a dirty restaurant. Not to mention the tacky decor. You'd get better food from the walgreens next door. Me and my ten children will NOT be returning. -Christine Avery

don't bother. Cost was $26 for 8 pieces of chicken, 5 of which were tiny little wings. chicken was super greasy and barely edible. kids were starving and we ended up having to go somewhere else. very disappointed

Save yourself a trip. Went to drive through and the person who was taking our order was rushing us. We literally just got to the speaker and she assumed that we already know the whole menu. Had to drive off cause she was hella rude "ya'll should know what to get that's why it's a drive through" and I already assumed they'll spit on our food. It's my first horrible experience here in Florida. I guess Californians are more trained in customer service.

The question to myself is why did I go here! I don't usually go to KFC but I pulled in here before getting on the road. Big mistake. Ill keep it short. The customer service stinks. The chicken was dry. The potato wedges salty and dry and the corn was tasteless and swimming in water. Just don't go here. Unless all the restaurants in Orlando have shut down. But even then go to the homeless shelter. You'll get a better meal

I'm a local and have eaten here countless times, the food is always delightful! I personally love the potato bowl! This place never disappoints

The customer service my daughter and I received this evening (11-1-22) was absolutely atrocious. The "manager" on duty was a female that had HORRENDOUS attitude and terrible customer service. Not only to us but to other customers as well. We waited over two hours for our food. We will never go back there again and will not be recommending to any of our friends and family members. Very sad they treat customers this way.

The service is less than desirable, if you have cash, well you're going to wait. Make sure you count out your cash (payment) and your change. The building seemed to be clean, the food was certainly Kentucky fried. Would I go back, yes.

The service was absolutely atrocious!!! They make you feel worthless from the moment you pull up to the speaker. This was an unfortunate experience that came with staff that didn't seem to care about their job, an order that was messed up, and people who had no clue what to do. It seems like there is a lack of leadership in the workplace and it shows GREATLY. Do not eat here unless you want staff who will make you feel like YOU were the inconvenience for coming to eat, and a messed up order.

On 10/11/22 @ 730pm. The lady taking the order at the drive thru was extremely rude. My 9 year old son commented on how rude she was. She definitely needs customer service skills or don't need to work with the public. I understand people have to make a living, if that's the case she needs a job working by herself and no interaction with people. I'm sure she has an attitude with her coworkers. She's has to be so miserable. Medication will help calm all that hostility. I pray she changes otherwise things will always be negative in her life. I guess management don't care. I pray she is not management.

Went to KFC on Sunday, July 23, around 8:25PM went through drive-through first wanted to order the ultimate barbecue chicken sandwich, the young man at drive-through said we are out of all chicken sandwiches. So I proceeded to order my food got up to the window paid for the food. The gentleman asked me to drive around the double doors. Why I was waiting there was a car that pulled around and they came out within minutes to get their food to them. I waited until. Until 8:43 PM then I went inside. Wanted to know where my order was the gentleman that was working at drive-through looked at me like oh crap I forgot their order and then another 45 minutes went by and finally bagged up my order I handed it to me didn't say one word. Very poor service. I will not go there again. This is why I stopped going there.

Closing time says 11pm and I was there 5 min before 11pm and they said was close already. Then make me go inside and then they told me they we're closed again. Manager was very rude! Absolutely no customer service!!

The cleanest most efficient kfc i have ever been to with the nicest staff. Food is always perfect and orders are never wrong.

No service!!!We asked if we can get a bucket, her response was I do not have that. So we asked how many do you have. Lady said she will check on it. We didn't ask because we do not want to be a nagger. So finally, my guy asked if they are ready to take order?Who the hell say,"Oh, I was waiting for you to say something!" after she says she doesn't know how much chicken is left.The lady who worked at closing time on June 13,2021, should get retraining or get fired.

I just left there 04/22 10:30pm and the crew was so amazing. Our cashier Pat was so helpful and great to be around. He deserves a promotion lol. Thank you guys for making our experience in Orlando FL so much better. Much love

The manager so busy trying to be a diva she forgets she running a store This is the third time I have been here they never have chicken ready this time I was in drive through for 20 min and still left with nothing skip and go somewhere else

The cashier took my order was friendly and got my order correct. Even though she was training a new person that didn't stop her from paying attention to her customers. 10/10 would go back

Ordered Uber eats they were out of mac & cheese but never received a call that they weren't able to do that. Work in the industry a note absolutely that is an option. Also the chicken was cold and old. And the biscuit was harder than other managers head that I talked to

Well, I have to change my review a third time. I was fooled into thinking this was a good location but time and time again, they can't open on time. If I can't rely on them being open and in turn having to go somewhere else, when this location is out of the way for me anyway, what's the point. I won't be giving them another chance to ruin my day.

Drove by for a simple lunch and they messed up my order. I drove around to kindly explain that I was given the wrong items. The person at the window pretended as she could not understand me and told me to drive to the window. I did and explained my order was wrong. She told me I had to go inside to fix it. It's pouring rain and I have a new born. I told this to her. She slammed the window, i ten pulled out my phone and stayed in the drive through until she came back. She was racist and kept making derogatory remarks to me in Patwa as she was hatian not knowing that I understood . Horrible experience for something that could have easily been a quick fix. When the cats started pulling up behind me she finally sent someone else to correct my order. There's a poll on Fb about this location as well so I know I am not the only one who's had such poor service.

Employees were kind & actually had good quality food everything tasted so fresh! They just need more education maybe on how to do online GrubHub orders

I ordered 3 mac n cheese bowls and she read back 3. Even got 3 cups. When the food came out I only had 2. I asked for my third one and she claimed I never paid for 3. So I tried to hand her my card and said I'd pay and she told me no.

Shitty employees . They have disgusting attitudes . I expected more definitely lost business from me and several others in one night . NEED BETTER EMPLOYEES IF YOUR IN THE HEART OF ORLANDO. Ordered extra food didn't even get it. Sofa machine needs to be cleaned

I love KFC food.... 2 meal food is outstanding and .... customer service is good and they helped me answering my questions.... even though my English is bad. From today onwards my first choice is KFC.... when I go to food outside

Food tasted good. Cookies were not included as stated in the menu. Food wasn't ready when I arrived even though the app said it was ready for pickup. Staff was available and working hard to serve all guests.

Where do I begin? There's something broken in the efficiency of getting orders out because we were stuck for over an hour waiting for our order to go. Yes, over an hour. With a huge group of people in the restaurant and in a cluster by the counter waiting for food. I can count - hang on, I have the time - 29 of 32 people in here contemplating a complete absence of chicken. Now, I'm not going to assume that it's easy for a KFC that's open until 1am in a major tourist destination to keep up with a Thursday night rush of hungry people. I know they're out of coleslaw. It might not even be the fault of employees or management. Something's wrong, though, and all I have is time to sit here and think of reasons why, when you think of the name of this place, the only thing I identify with is the fact that my brain is fried. No, not the chicken. No, not Kentucky. I hate fast food and my brain is fried from waiting almost 90 minutes now. Extra crispy. No food. Someday I know this entry will be found on the floor of this KFC by an archaeogist who will refer to us as the modern Donner party. We never got chicken so we ended up eating ourselves. Everyone in the restaurant. (I realize I'm giving you something to read while you, no doubt, are waiting for your bucket of hopelessness to arrive) (Pause as we get some, but not all, items from our order) The children are now older. The adults, grey haired, wearing white with a fancy black tie. We now worship the Colonel and have sacrificed three of the slower moving adults. We watch through our now outdated phones news of the outside world. A KFC commercial streams on the little screen and we all instinctively drop to our knees. A new generation of employees come in and pull chicken off the rack. We're saved.

I guess the place. Loses when Convenient to the employees. Sign says close at 10 and the drive-through at 9:40 with nobody answering. When you pull up to the window you have everybody just staring at you not attempting to help.

This KFC saved my stomach tonight! After a disasterous experience at the Popeyes a few blocks down the street, I reluctantly came in here at their mercy it was about 12am. There was maybe 1 more car ahead of me, I waited 15mins to order thru the drive thru. The cashier seemed dry, but then when I got to the window she said that she was sorry she was the only 1 working drive thru, ok whatever lady, just gimme my chicken. Which she handed me as soon as I pulled up. I ordered 2 original thighs which were hot & fresh. I even stopped at 711 b4 I got back to my hotel & the chicken was still hot!!!! Thanks for the save KFC!!!!

Definitely don't go through drive thru, they were very rude and rushed us. The first thing out of the speaker was, "Be VERY lenient with your time." Although when it comes to the quality of the food, everything was superb! They put their love in the tea... they should put their attitudes in it and get some of the sweetness!

12/22 9pm - We don't give out a one star lightly. I know going anywhere during this time we have to have patience and understanding. We pull up to the drive thru and we are looking at the menu. A female voice says inside only. That's fine, but why are you wearing the headset? And why not put a note on the speaker in the drive thru?? We pull around go inside. Person in front of us gives his order to the guy. He needs to get his cup tue female says yea take a cup (there are two sizes) he takes the bigger cup. Walks away she yells for him to come back to the counter to tell him he got the wrong cups. The guy that took his order says no he paid for those. Then she says oh. We order she does the same with the cups we are pointing at both like which one did we pay for??? She says nothing so we went to take the bigger of the two and she then speaks and says you didn't pay for that size?? We did ask for extra gravy which we got not one drop??? They said we could only order a couple options because they don't have anything else? That could be true with everything going on but the customer service could just be basic but it's not even that??

Worst Customer service experience tonight, they refused to serve me after I I questioned their customer service for not even allowing me to finish my order, they ordered me to pull to the window, closed it in my face and simply refused.

This is the worst KFC in that I have ever been to in my life. I stopped there before going to water park and when I went to wash my hands the employee advised me bath rooms are closed and she stated the following " you people broke the toilet " I'm sorry but I felt very disrespected

I expect universally bad service at all KFC locations, but you managed to surpass my expectations by being even worse. Staff seems perpetually confused, woefully untrained, and in a state of perpetual crisis. A little friendliness and a smile might help, but no such luck. To top it off, the food quality is abysmal, and the orders never come out right. Honestly, I wouldn't have been surprised if I found a piece of pizza and a burger instead of chicken. Congratulations on achieving new depths of sucking. May you be doomed to eat your own lousy food.

This should be open at 10:30am as posted. The girl came to the door and said they would open around 11am. Change posted time or get to work on time.

Good food, much better than other KFC I've been to in other states. Service is not bad either, very fast. Good place for tourists, same money and time for your theme parks~

I like KFC and went through the drive through this go around. Pretty quick experience with no issues. I got my $5.00 fill up and killed it back at the room. Can't hate on the Colonel, the staff was friendly and the service was quick. Thanks for hitting the spot KFC.

Bad service when I got their they declined my service and I got their at 9:10 and the lady was really rude.

Orderes uber eats didn't include neither of my drinks and gave me the wrong order completely ubers beware

Arrived for an early lunch at 10:40am on Saturday November 28th... doors were locked (says they open at 10:30am)... manager saw us as told us to come back later. Lol

They had great chicken that tastes great but better with mashed potato and gravy and there read was great and they packaging was great and they mascot was great

If I could give this KCF a negative 100 I would. the service at 7:22 on Sunday December 20,2020 was terrible the lady at the window was very very rude. We had asked to give us a moment because we just got out of universal studios and she was rude and said "can y'all hurry up. All we sell is original chicken, mashed potatoes, and fries." We wanted to leave but we needed the food because we didn't have anymore at our Airbnb. Mostly the problem is just the lady at the window.

This place sucks, went in to get a bucket of dark meat only chicken. Was told by staff member they had no dark meat original recipe just grilled ..... "Crickets chirping" really? 2pm in afternoon on Saturday and your out of CHICKEN-P.S. It wasn't busy inside of restaurant. Wasted my gas driving I had to drive over to KFC on Kirkman Rd to get my fix.