Falan E.
Yelp
Visited on December 21, 2022
and 12/31/2022
I love the space here and how it speaks to a more professional crowd of adults. The cocktails are always great. No complaints there.
I wouldn't say I like this new service vibe here, Kill Joy. No host at the door. No warm welcome, no greetings, or anything. These proactive things I've mentioned added value and set KillJoy apart from all the typical bars in this area. The service here has declined significantly, and I'm assuming this is the economic decline or a change in management. Or perhaps business is slow, and the extra pleasantries and warm and polite approach are no longer part of killJoy.
I witnessed poor service on (Thursday) evening when there were only five customers in the bar, and I was surprised. KillJoy is a spot I have frequented over the last two years for many special occasions. I think the person behind the bar was not present to acknowledge customers unless you were sitting at the bar. He was just there scrolling through his phone and socializing with an employee.
A guy in a group of three asked how they could get drinks, and I pointed to the bartender. Since there was never an acknowledgment, those 3 customers walked out.
I did speak to the manager (off duty but in the back). She came out. I want to say her name is Kat. Not apologetic at all: but said the bartender serves who approach him, and that's KillJoy style now. Strange.
I was invited back here on NYE and joined a table a friend purchased, and the same "approaching" service was required even after my friend paid for the table and bottle. Not sure about the details of her package, but it's odd to have customers who reserved tables approach the bar themselves. Are you all short-staffed? You were not even that crowded, NYE.
I love this place for how it used to be, but I guess all good things end.