Kimpton RiverPlace Hotel

Hotel · Downtown

Kimpton RiverPlace Hotel

Hotel · Downtown

5

1510 S Harbor Way, Portland, OR 97201

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Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants
Kimpton RiverPlace Hotel by Courtesy Kimpton Hotels & Restaurants/©2013 Kelly Marshall
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null
Kimpton RiverPlace Hotel by null

Highlights

The Kimpton RiverPlace Hotel offers elegant, homey accommodations with charming river views, upscale dining, and a warm, inviting vibe just steps from downtown Portland’s attractions.  

Featured in Eater
Featured in Conde Nast Traveler
Featured in Afar

1510 S Harbor Way, Portland, OR 97201 Get directions

riverplacehotel.com
@riverplacehotel

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1510 S Harbor Way, Portland, OR 97201 Get directions

+1 503 228 3233
riverplacehotel.com
@riverplacehotel
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@kimpton

$$

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Jul 27, 2025

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@afar

Kimpton Hotels Now Loan Anthropologie Accessories to Guests - AFAR

"Participating in the 'Forgot It? We've Got It!' program offering accessories like belts, purses, and sunglasses." - Bailey Berg

https://www.afar.com/magazine/kimpton-now-loaning-guests-chic-accessories-for-their-stay
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@goop

"The cool thing about the Riverplace (and what sets it apart from other Portland hotels) is that it’s right along the water, so many of the rooms have great views of the river. The décor is modern, but warm and comfortable, with details like leather headboards, flannel throws, and a stone fireplace in the lobby. It’s also good for families, with a decidedly un-stuffy, kid-friendly vibe and ample suite options for those traveling with a brood."

The Portland Guide
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@cntraveler

14 Best Hotels in Portland, OR

"Looking something like your rich great aunt’s Rhode Island manor house, Kimpton RiverPlace Hotel is a regal riverfront luxury hotel just a throw pillow’s toss from the Willamette River. It’s still technically downtown, and you’re only a 10-minute walk from the usual sightseeing and shopping, including Pioneer Courthouse Square, Pioneer Square Mall, Pine Street Market food hall, the Portland Farmers Market, the MAX light rail line, and the Portland Streetcar. But you also have the added bonus of being able to take a peaceful walk along the waterfront at a moment's notice. You’re right on the river, so a room with a view is a must—the regular Riverfront Deluxe rooms are spacious and bright, with cozy-chic mountain-lodge-inspired accents, perfect for hiding out with a Brian Doyle novel on a rainy day. But we recommend booking the Columbia River Room—it’s bigger than a regular room, plus it’s on a corner so you get double the views, even from the luxurious freestanding soaking tub. For a city built around two major rivers, Portland has vexingly few riverfront dining options, and you’re in luck because one of the best is at the RiverPlace at the hotel." - Jen Stevenson

https://www.cntraveler.com/gallery/best-hotels-in-portland-oregon
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@cntraveler

Kimpton RiverPlace Hotel

"Start us off with an overview.Looking something like your rich great aunt’s Rhode Island manor house, Kimpton RiverPlace Hotel is a regal riverfront luxury hotel just a throw pillow’s toss from the Willamette River. It’s still technically downtown, and you’re only a 10-minute walk from the usual sightseeing and shopping, including Pioneer Courthouse Square, Pioneer Square Mall, Pine Street Market food hall, the Portland Farmers Market, the MAX light rail line, and the Portland Streetcar. But you also have the added bonus of being able to take a peaceful walk along the waterfront at a moment's notice. Who's checking in here?Families with Fido in tow, moneyed middle-aged couples, and businesspeople who want a little peace and quiet after a long day of meetings. The good stuff: Tell us about the rooms.You’re right on the river, so a room with a view is a must—the regular Riverfront Deluxe rooms are spacious and bright, with cozy-chic mountain-lodge-inspired accents, perfect for hiding out with a Brian Doyle novel on a rainy day. But we recommend booking the Columbia River Room—it’s bigger than a regular room, plus it’s on a corner so you get double the views, even from the luxurious freestanding soaking tub. The color scheme is light and playful, with pale gray walls, a gently undulating teal suede headboard, and Pendleton Woolen Mills throw pillows that you’ll want to take home (the concierge will gently point you toward the flagship downtown). How about the little things—any details we should know? Make sure you’re signed up for the IHG Rewards Club (it’s free), and you’ll get free, fast Wi-Fi throughout the hotel. Also, the hotel hosts a nightly social hour spotlighting Pacific Northwest wines; on Hoppy Mondays, they sample local craft beers, and on Thursday nights, there’s live music. The friendly staff will also point the way to the farmers’ market, held every Saturday morning on the beautiful Portland State University campus, or recommend a good coffee shop within walking distance. What's the dining scene like?For a city built around two major rivers, Portland has vexingly few riverfront dining options, but you’re in luck here because one of the best is at the RiverPlace. Chef Lauro Romero’s King Tide Fish & Shell is decidedly seafood-centric, so while you aren’t technically on the sea, you’ll eat like you are. Start with a dozen Netart or Willapa Bay oysters on the half shell, move on to smoked mussels with chorizo aioli and rockfish ceviche with avocado and aguachile (a nod to Romero’s Mexican roots), and finish with the halibut a la plancha with silky shellfish beurre blanc, or, if you’re feeling particularly decadent, the lobster tortellini in fennel-tomato sauce. If sulky weather barred you from the patio (easily the best vantage point), grab an in-house umbrella, put on your puddlestompers, and take a walk along the marina after dinner. Come morning, get to breakfast early—all the better to snag that patio table—fortify with a fresh-pressed Bull’s Blood juice blend of beets, orange, carrot, ginger, and turmeric,​ and start your day with a Dungeness crab omelette or house-smoked salmon toast. What activities can you do here?The popular 1.5-mile bike and footpath that traces Tom McCall Waterfront Park, crosses the Hawthorne and Steele bridges, and merges into the Eastbank Esplanade is just a quick pedal from the hotel’s front door, and the staff is more than happy to hook you up with one of the complimentary PUBLIC bikes. To travel by water, rent a kayak or reserve a three-hour Ross Island kayak tour from the Portland Kayak Company, which keeps a fleet at the adjacent RiverPlace Marina. And if you’d rather not leave the room, unfurl in the in-room yoga mat then book an in-room hot-stone massage and spirulina body wrap. Or, turn on the fireplace and raid the hotel’s DVD library in search of that well-worn copy of The Goonies. Any other tips we should know? Pay careful attention to your GPS on the approach to the hotel; it can be tricky to find since it’s down a quiet side street off an interstate onramp. Unless you’re road tripping to the Gorge or Coast, leave your car at the hotel all weekend—you can walk, bike, or even kayak from here. What's the bottom line?Effortless luxury, a super-friendly staff, free beers and bikes, and the ability to hear the Willamette River from your room: sign us up." - Jen Stevenson

https://www.cntraveler.com/hotels/united-states/united-states/portland/riverplace-hotel
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@eater

Portland Cafe Bernstein’s Bagels Opens on N Russell - Eater Portland

"The new seafood spot at Kimpton RiverPlace, featuring touches of chef Lauro Romero’s Mexican heritage and Japanese cooking background, opened on April 26." - Brooke Jackson-Glidden

https://pdx.eater.com/2018/5/2/17311764/portland-restaurant-openings-2018-bars-cafes
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K Stan

Google
Really nice experience. Came here on a quick trip to Portland. Decided to stay here because of BringFido.com. No Pet Fee, up to two dogs I think, which is nice. It was a really lovely surprise upon check in. We got a nice room upgrade and when I got into the room there was cheesecake, a bottle of wine and a happy birthday card. I have never had such an experience at a hotel before. Anytime we come to Portland we will always stay at Kimpton, no reason not to. The location is great and the hospitality is top notch.

Kimberly Pham

Google
I love the Kimpton brand in general. This hotel is walkable to downtown and has a view of the Willamette River and city. Very classic vibes in the room decor or interior. Service is above and beyond. Everyone was friendly, from the valet to the front desk to the restaurant. I always enjoy their wine hour, so that is a plus for the Kimpton brand. There is no self-parking; only valet parking at $50 per day, and they do have Tesla charging stations. We booked two doubles, and the room is overall spacious and clean. Overall, we enjoyed our stay at the Kimpton RiverPlace Hotel.

Kait Bee

Google
I recently stayed here for a short birthday getaway and it was such a great experience from check in to check out. I really appreciated the high level of customer service and how kind the entire team there was. My birthday was made even more special by getting welcomed with cake! The view from our room was lovely and all the dining experiences we had at the King Tide restaurant were great both dining in and room service. The area surrounding the hotel is perfect for a relaxing stroll and there were lots of options for dining and coffee right by within walking distance. The design aesthetic of the hotel was a nice balance of rich vintage with some brighter modern touches and overall a very cozy vibe and warm vibe. I will definitely book another stay here.

Ashley Robinson

Google
Recently stayed Mon-Friday with a very reasonable rate and beautiful river view of the Marina and bridges. Wonderful walking path and easy walk into downtown. But not IN the downtown which was perfect. Two tours picked us up at the hotel which was convenient. We got a $50 credit for breakfast every day in the very nice restaurant. Complimentary Wine & app every night 5-6pm. Room was very spacious. Pet friendly. Highly recommend.

Nicholas Clark

Google
The hotel and staff were great and very accommodating. The rooms were clean and cleaned daily. And really had a great experience until I checked out and received a charge on my card for a $30 a day amenity fee for the hotel. There is no problem letting the customer know when checking in that they need a credit card and a $300 deposit will be held but do not have the transparency to let the customer know that a $30 fee daily will be charged upon checking out for amenities. I have been to many hotels and never have I been charged for an amenity fee and especially not being aware of the charge besides on the invoice there is a tiny link that tells You this. This is something I would expect from a low end budget friendly hotel, not one of the nicer hotels in the area.

FJVLS

Google
Stayed overnight via the AMEX Fine Hotels program which provides significant extra perks. Kimpton River Place delivered on those promises, and we had a delightful stay. First time we tried this brand.||Pro's:| - Great location on Portland's waterfront, with just about everything of interest in downtown within 1.5 miles. We had nice weather, so it was all walkable.| - Very friendly, helpful staff in all areas: front desk, valet, housekeeping, restaurant.| - Safe, efficient valet parking ($55/night).| - Great AMEX perks: Upgraded to fireplace suite (believe river views were sold out...frankly, we enjoyed the extra space), $100 credit good on parking and food, early check-in, late check-out.||Other notes: | - Don't think Kimpton is marketing itself as a super luxury brand (e.g. FS, RC, etc). Assuming that to be the case, it delivers a very nice, much more affordable experience. And this hotel had a very friendly staff.| - Don't believe the bad press on downtown Portland. We found it clean, safe, with very few of the urban problems you find everywhere in USA. We were told by locals there's been a big push to renew downtown in last six months, led by a new mayor. We don't have a basis for comparison, yet found downtown very nice, although a little thin on people and businesses. Perhaps a rebound is afoot.||All told, for us the AMEX package made for a great stay and value.

Judy Scholz

Google
We did not stay in a room but rather attended a wedding reception. The location is beautiful and the staff was very helpful. The food was delicious, and there was a great selection of cocktails and house wines

Shawn Carter

Google
My partner and I had a one night staycation at Kimpton RiverPlace and we absolutely loved it. Room was perfect, bed was comfy and the employees were so kind. It was our first night away from our toddler and Sarina (Front Desk Team) left us a sweet note and a gift in our room to welcome us. A small gesture that went a long way for us. The restaurant was delicious and we are already planning our next stay. Thank you for taking care of these tired parents! <3
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Kim G.

Yelp
When friends come to visit, I recommend Kimpton RiverPlace for the service, views, and neighborhood. While they are technically downtown, they are off the beaten path. Located right on the Willamette River, most rooms offer stunning views of the river, Hawthorne Bridge and Marina. The RiverPlace Esplanade is steps from the door so guests can get in their daily stroll along a paved path that goes north through Tom McCall Oark or sout towards the South Waterfront. Either direction, it's beautiful. The lobby and bar area has a lodge aesthetic with big comfy chairs, a fireplace, and bar with lounge area. Happy Hours are great, and in nice weather, extend out onto the wrap around porch. Highly recommend grabbing an Adirondack chair on the porch and enjoy a glass of wine or cocktail while the sun goes down. Rooms are appointed in the same upscale lodge theme that is both beautiful and comfortable. The rooms are large and spacious with huge windows that allow you to enjoy the views, including at night during sunset when the colors envelope the river, and at night with the lights if the city and bridges in the distance. Make sure to get a room with a soaking tub for the ultimate pampering. Service is exceptional adding to the overall experience.
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Vanessa D.

Yelp
This was an AMEX stay and it was absolutely fantastic! Let's start with the fact that our room was upgraded upon arrival. The room had a cabin feel to it but it was pretty spacious and cute. It was a 1-bedroom suite. The bedroom it self was small and cozy and then there was a small living area with a couch, fridge, table and TV and then the bathroom. I liked it. We received a welcome wine and a personalized note. The customer service was elite. Every day they have happy hour from 5-6pm and we took full advantage of it. The gym was also great and we went there a couple of times. With our AMEX stay, we also had a free breakfast every morning at "King Tide Fish" (the hotel restaurant) which did have cap of $60/day; it covered a drink (latte) and a main dish. Tip was extra. We also had a resort credit we used to get lunch one day. There is a Yelp check-in offer for a special of the day and when we checked in (on our last day at breakfast), we got 6 oysters. It's crazy because i have only ever had raw oysters once ever in my life and it was in 2011 (It's not as a random specificity as you'd think I promise, trust me). Anyway, have not had raw oysters since then. And then we had oysters that morning and the day before at lunch. They were okay but i also don't get the hype behind Oysters so maybe don't hold me to it. The last thing i'll say is that the customer service was elite. There was one front desk person who truly made us feel special every time we saw him and he saw us. I don't remember his name but whatever you pay him is definitely not enough. He truly made our stay special. they also were able to mail my stamped postcards for me In terms of security, the main doors even require you to have a key card to enter the hotel. A key card also has to be used to even use the elevator. So overall the security is great. The location of the hotel is right on the water, by a park. it is an exceptional, very outdoorsy location. I would 100% stay here again!
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Greg R.

Yelp
Kimpton Riverplace Hotel never ceases to amaze me. We have stayed here multiple times and it just seems to get better and better. From little details like the manager's hand made decorations to the valet knowing me by name. It's the little things that keep us coming back. Oh, and the rooms and views don't disappoint. See my photos.
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Earnie G.

Yelp
2 stars = "could've been better" for Yelp. That's this place. I've stayed at several Kimpton Hotels (IHG Hotels & Resorts) in different locations around the world, and they always seem to fall into one of two categories (really, IHG, in general, is like this). They are either new luxury properties that have been recently opened and are stunning and amazing, or they are older luxury properties that are well-maintained but show their age. This hotel is the latter. The restaurant (separate review) and parts of the lobby have clearly been remodeled, but the rooms have not. We had a suite with a wood-burning fireplace. The was nice. But the decor was dated (my spouse called it "19th-century men's luxury hunting lodge chic"). When was the last time you saw a timer-on-the-wall-driven heat lamp in a luxury hotel bathroom? 1980 something, right? That's just one example to make the point. The room colors and furnishings are also very 1980s. The hotel was built in 1985 and last renovated (and, again, I think it was a partial renovation from the looks of things) in 2013. It desperately needs a refresh. The location is stunning, and the service was great. The bones of the old place are solid, and it is well maintained. But at this price point ($400-$500 per night for a fireplace suite plus parking), I expect much more than what this dated property can provide. We won't be returning until it's been remodeled and is worth the high price point. Right now, it is not worth the money.
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Kathy C.

Yelp
As a IHG platinum elite member, I was very disappointed with our recent staycation. I used rewards points for this stay, which was booked in April for the July 4th holiday. It doesn't help that we just returned from a fantastic stay at the Huntington Beach Shorebreak Hotel, which was outstanding. The only thing this hotel has going for it is the location, and I'm glad I got to experience first-hand how disappointing it is so that I don't continue booking out of town business associates at this Kimpton location. I was under the impression that a skyline view meant a room with an actual view. Not only did we not have a river view for fireworks, we had a view of dried grass and a few trees which blocked any view of downtown. It is also apparently the parking spot for idling delivery trucks which woke us up first thing in the morning. We were travelling with our adult children and the room was very cramped. I asked for a roll away bed and was told that was not possible due to a fire code. We were considered cancelling the stay at this point, but was advised that I would not get my points back so I then requested blankets and comforters so that we could at least camp on the floor. I had work to do, so I scavenged for an outlet by the table. The only one I could locate was on a very dusty power strip behind the tv. As you can see by the photos below, this is not an area that gets cleaned regularly as there was an old cracker on the floor next to the strip. Now, being this was a holiday, there was an activity sheet for guests upon arrival. It listed fireworks at 10:30pm and a social hour from 5-6pm. I was told this consisted of wine, a cocktail option and small bites. There was no food to be found anywhere. The location in Huntington Beach offered water, soda, wines, beer on tap so that non-drinkers could also enjoy. I think this would be a good idea to implement at this location as well. Had it not been for the noise, we would have missed the fireworks viewed at from the courtyard, as they actually began at 10pm, not 10:30pm. A little research goes a long way. This was a very disappointing stay that I would not have followed through with if I had been able to reclaim my points. We have stayed at several other IHG locations which have all been stellar, so unfortunately, this location has some work to do.

T C.

Yelp
Beautiful hotel, great view, clean rooms. Staff was incredible! Asked why we were visiting. We mentioned our anniversary. Saturday night they delivered champagne and cake to our room with a hand written happy anniversary note. They even remembered how many years we were married. Would highly recommend and stay again!
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Erica P.

Yelp
Such a cute place to stay! Hubs and I spent a weekend in Portland and wanted to stay close to town, but not in town. The RiverPlace Hotel was a great compromise. Staff was very nice and helpful, valet parking is the way to go! The hotel is very close to a light rail stop, so throw your vehicle in the garage and ride the train to where you need to go! The room was clean, bed comfy and the hotel itself fairly quiet. The pool area was clean and we had a great time splashing around. The Riverwalk is a lot of fun. Strolling along the river and grabbing a glass of wine or tasty snack is a great way to wind down after a long day.
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Ben C.

Yelp
Our once beloved staycation for the last decade is longer the Kimpton we have come to enjoy. Maybe it was the merger with the IHG umbrella that led to the exiting of the quality top notch staff they once employed. Basic givens for status upgrades & perks were not honored the last 5 stays even though our reservations were made well in advance. Each disappointing checkin was promised that special notes were highlighted that it would not happen again. Well nothing changed and went the same motions for the staff to apologize for their shortcomings & mistakes. On the website they boast about river views but the hospitality team in years past would pride themselves in Kimpton class and that is what kept us coming back. The service now is no longer what once was.

Howard F.

Yelp
This is a lovely small hotel right on the Willamette River. The lobby is very quiet and cosy with a fireplace and afternoon free wine tastings. The staff are friendly, the rooms are spacious, comfortable, quiet and well decorated. You can walk to downtown shopping. The restaurant bar is also quiet and the quality of the food is good. It is somewhat pricey but very much worth it. We have stayed here many times in the past and it feels like a home away from home.

Marc C.

Yelp
Rating: 4.5 Scheduled a stay here with my parents because I wanted to be close to the water and this place was great! Our room had an excellent view of the river and the service from the staff was excellent. Valeria at the front desk was extremely helpful and welcoming and answered all our questions very well. Our package came with valet parking included which was great because street parking is limited. Douglas and Oz were super friendly and there were smooth transitions to get our car. Overall a great stay and would highly recommend!! Minor Note: Portland itself seems to be in a tough spot in certain places nothing unsafe but would have hoped to feel 100% at ease so we could walk the river in front of the hotel at all times of the day.

Renee H.

Yelp
AWESOME HOTEL - Highly recommend staying here! Excellent stay, beautiful property, great location and delicious food. The staff was extremely kind, informative and efficient. You truly feel like you're staying in a boutique hotel, as it is so charming. I would definitely recommend spending a little extra to get a room with a river view. The property is off the beaten path and just a 10-minute Uber ride to downtown. This was our first time in Portland, and we are happy to report that we felt very safe there. Lily and Valeria at the front desk took exceptional care of us, including surprising us with a bottle of bubbly, a thoughtful card, and a fruit and cheese platter to help us celebrate our anniversary. We had a few hiccups, but Lily went above and beyond to not only address them, but also to ensure she exceeded our expectations. Issues sometimes arise and what matters is how they are addressed. Laina and the other bartenders also provided extraordinary service and made us feel welcomed at King Tide, their onsite restaurant. Often, we are disappointed by hotel restaurants, but King Tide was the exception. Their food and drinks were amazing! The outdoor patio was especially nice to take in the river views. There's also a walking path that goes by the hotel, so you can take a long walk - or take advantage of their gym, which was very well appointed. The hotel is just a 5-minute walk from the Portland Spirit, where you can enjoy a scenic Happy Hour cruise. Our only regret was that we were not able to stay longer.

Ann H.

Yelp
The staff were all very friendly! The rooms were just ok but clean. We got a "river view" supposedly but there were trees in the way so I wouldn't call it that since you couldn't see the river- we were on the 2nd floor. Nice location for walking outside along the river. It felt safe
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Jennifer B.

Yelp
What a beautiful property on the Willamette River! The staff here is on their game. From pre-stay conversations with the GM to check in with James to breakfast at King Tide with Ashton--these Kimpton staff members made us feel welcomed and special. They know this is what makes customers like me choose Kimpton first. Thanks to you all! We stayed in one of the cottages over looking the river. It was fairly removed from the main property. Private and quaint with gorgeous views. Fireplace and kitchen too. The on-site restaurant is King Tide. Seafood based and not too many vegan options for dinner, but breakfast yes! Great wine and cocktails though. Next visit, I'll bring run gear to get out on the path along the riverfront. What a place!
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David W.

Yelp
Hundred times better than the Heathman. Read more later. HOTEL NOTES: - Bellman in front desk personality was superb. Welcoming! - Dai Sia was the best at the front desk! - Very happy professional place - Ambience of the hotel was amazing - Riverfront view suite was spectacular. - Only recommendation is to make the bathtub a larger shower. * Heathman front desk was rude: no restaurant, no bar, they had a "honor bar" and rooms were dilapidated and need refreshing! We left Heathman to come here. So happy we did!
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Adrienne M.

Yelp
They came to Slay! First of all been down here a thousands times never really noticed it. It's kinda of hidden off a main street! We arrive to a chipper bellman. He was happy to see us. Well at least it seemed. Lol Either way already starting off wonderful. Next the front desk lady was so helpful and happy also! I'm seeing a theme here! All checked in heading upstairs to unpack... We walk in the room and it's fabulous. Superb I might say it's was upscale meets sophisticated with a lodging theme. Loved it. The room was huge. We had a great view of the River! The windows were so big and clean so you can see the whole city! That night time shot priceless. Overall I loved loved loved did I say loved my stay and the staff. Room service did great considering how busy they were. Food came fast and was delicious. I ordered the Breakfast burrito! Bomb.com it was covered in verde salsa and jack cheese. So that's all folks! Until next time I need to get to dinna and try that lobster roll! Oh yeah the Mirrors in the room great accents.
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Courtney P.

Yelp
For our quick weekend trip to Portland, my husband and I decided to splurge and stay at the Kimpton RiverPlace hotel. Located right on the river downtown, this was the perfect spot to be able to see all of the highlights Portland had to offer. The room was clean and modern. It was a corner room with a beautiful view of the river. We really didn't spend too much time there, other than to sleep but it had all the necessities. The bed was large and comfortable and the shower pressure was plenty. My only qualm was that they charged us for minibar items which we did not consume. If I hadn't checked my credit card upon returning home, they would have easily gotten an additional $50 off of us. Luckily, I checked my credit card and called the hotel directly to dispute it. They were happy to reverse the charges. all in all, a wonderful place to stay in Portland.
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Cheryl S.

Yelp
First they charged us for 2 rooms full payment the day we booked In December for our April 2024 trip. We called spoke to 2 different employees VERY RUDE! they told us maybe you should read the full fine print, I still haven't seen anything written about must pay in full at the time you book. We are now 4 weeks out for our trip, We had/have a family emergency I called to cancel, told yet again by more then one RUDE EMPLOYEE THAT WE SHOULD READ ALL FINE PRINT, THEY DO NOT ALLOW YOU TO CANCEL YOUR RESERVATIONS! I thought no matter what I would be charged a cancellation fee and get reimbursed the 900.00 they took when I booked in December. I will never book another room with Kimpton Hotel!
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Dan R.

Yelp
Very happy we stayed here during our visit to Portland. The location is great: not right in the middle of city center, but just a couple blocks away from all the action while being within a quiet area along the river. The restaurant and room service from King Tide was very good. The customer service from the front desk is possibly the best I have ever had and we travel a lot. First time we have stayed at a Kimpton, but you can tell hospitality is truly their brand specialty.

Lisa F.

Yelp
I gave 1 star because of the rudeness at the front desk upon checkout. I was just asking questions about what they billed me. I read previous reviews and some people complained about being overcharged. I wanted to make sure the bill was correct before I left. The man was very extremely rude and antagonistic toward me. I won't be staying there again. It's too bad that 1 person just ruined my stay. Also, the breakfast was not worth it. I had it included for 3 days and paid $57 a day but they only gave me $50 towards it. They also lied and said it was $60. Get your story straight! Only the pancakes were decent but they were also very doughy. There was supposed to be a complimentary wine happy hour but that did not exist. It was a very boring hotel.

Keeva H.

Yelp
Such an amazing time!! My best friend and I stayed for a girls night out and had such an amazing time! We ordered room service and everything was great. It came so quickly and was delicious. Thanks KingTide!

Michelle M.

Yelp
One of the best hotels we have ever stayed at. The staff was so kind and even upgraded our room for us. The beds were clean and comfortable. The location is perfect if you're looking for something not quite downtown. Kudos to the staff- we will definitely be back for the warm hospitality.
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alvin l.

Yelp
Probably had the best experience provided by the hotel and staff regardless of price range paid. While it is not the newest hotel, the rooms are super stylish and loved the vibe. Dog friendly definitely another plus! Again the staff were all super friendly and helpful. To name a few...Hailey communicated via text and was super helpful. Richie was awesome and took care of our car and charging it up for our trip. Ashtyn from the restaurant downstairs (King Tide fish and shell) was awesome each morning we had breakfast there. Honestly we were super happy about the hotel and so was our doggie.
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Candy C.

Yelp
I'm a big fan of the Kimpton hotels and as an IHG spire member, this one did not disappoint. The hotel is in a superb location. It's right by the Portland Marina. When you walk outside from the hotel back door, you will see that the hotel has direct acc as to a walking/biking/ruining trail that oversee the river and boats. It's definitely a romantic walk at night with many restaurants choices. Arrival experience on Friday night was great with a bellman to assist with our luggage. The front desk person was very friendly as well and gave us two boxes of water. I didn't remember his name b/c he didn't mention it. The hotel decor was very appropriate for the Pacific Northwest style. It had a rustic craftsman feel with lots of woodwork and natural elements. Our guest room #211 was on the interior corner facing a well manicured courtyard with green garden. The living room is very spacious and facing the green garden too. It was pretty much a suite in terms of guest room size with a sleeping area and a separate sitting area with a sofa, bathroom has a great shower, plenty of countertop space and a bathtub that is deep enough for a good soak. The hotel has a morning coffee in the lobby and evening wine hours which are great. The only downside is during breakfast time, there is only Chamomile tea and no black tea. The famous seafood restaurant is also not open. I guess the COVID is making things difficult all around. Overall a very good hotel. I highly recommend it for any Yelpers who travel here.
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Cherie C.

Yelp
All thou I was not a guest at this hotel, My daughter an her husband stayed there, I am giving this hotel a review. It was my daughter an son-in-law's anniversary an I wanted to surprise them with some amenities in their room when they arrived. I called the hotel an an explained what I wanted to do they were so very nice an took my order. She put me on hold for a few an came back an said no problem it's all planned. Then she told me there would be no charge for me since it is their anniversary an they like to celebrate that! It was on the house!! I was so shocked an pleasantly surprised! Thank you so much for your kindness an great hospitality Kimpton Riverplace!
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Jennifer S.

Yelp
Kimpton is my favorite hotel brands due to the boutique hotel ambiance and the amenities. This one, unfortunately, fell a bit flat In amenities (and still charged for it). Check in was easy enough, as was valet parking (price shock there, too). The lobby is gorgeous!!! There is also a little shop of essentials, which includes wine. The on-site restaurant is only open for brunch. Completely understandable due to the difficulty of finding people. Our room did not disappoint! It was spacious, and offered a view of the courtyard. And, that courtyard is wonderful!!! We were not told about that at check-in. It is accessed from the second floor, and it has seating and some tables - a great way to relax and unwind. Back to our room - plenty of places for our things, and pretty clean (could still see "stuff" under the dresser). The bed was comfy, and lots of places to plug in electronic devices. There is a fridge, but no "Raid the Bar", which was disappointing. Amenities - usually, there is coffee and tea in the morning, and a wine happy hour in the evening. Nope. I get that with Covid and lack of people some things are difficult. But don't charge for it, then. Kind of a rip off, and just another way to increase revenue. Overall, a good stay, and would recommend, with an asterisk about the price.
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Lori C.

Yelp
Company hired to take reservations either needs to be retrained or hotel intends to cheat you out of as much money as possible. I was quoted a rate but when received my email confirmation one night was correct second night was $80 more and fees that I was told were included in room rate were not, they were additional fees. It is a beautiful hotel on the riverfront, which is why we chose to spend the extra money. We told them we were not picky about the room, as long as it had a water view and a bed. When we checked in we were asked if we would like second or fourth floor. We said either as long as it had a view. The response were given was oh no sorry but neither room has a view and I can't change you because we are full. We would have left but there is a $275 cancelation fee. We paid over $300 a night for the view pictured below. To add insult to injury the only parking was valet only and $49 extra per night! Bait and switch or ignorance, either way a very frustrating trip.
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Christabel T.

Yelp
The service, room, and environment exceeded all our expectations! If I ever need a hotel in the PNW, this will definitely be high on our list of places to stay at. We stayed a night here back in December of 2021. Pros: secure (valet) parking, no pet fees, FRIENDLY service. The restaurant was also very good and, holy smokes, can I tell you again how amazing the service was? The bellhops were good, the restaurant people were friendly, but the ladies at the front desk blew it out of the water. Cons: I missed the hot chocolate bar. I smelled it, but arrived too late for it. Don't forget to get the phrase before you check in. Wink wink- nudge nudge. Finally: we went for a walk through downtown and the park. No complaints. Some homeless issues, but truly had no issues about safety. I brought the dog out by myself at night for a little bit across the way from the hotel and felt safe. Will return!

Colleen M.

Yelp
We had an amazing time. Things were off with our original booking but they were so nice and accommodating. Fixed it for us right away.My family loved being near the waterfront. Great location.
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Mia K.

Yelp
Quiet hotel next to waterfront park & river view. Walkable or short Uber ride to many busier places. 5* Walkable 3-5 minute south to Riverplace Marina, Portland Watersports & some restaurants 15 min south to TilikumCrossing Bridge 12 minutes west to Portland Art Museum in downtown. 15min north along the river to Old Town 30 min north to Pearl District Hotel & Room. -didn't run into other guests often. -bed & bedding is comfortable. Leather (like?) tufted headboards. -living room area is separate with a TV, coffee machine & minifridge. -view of river or narrow garden/courtyard (on the 2nd floor) -shower has good pressure with a deep tub View of the River -from many rooms -through the back doors on the main floor. Restaurant -didn't eat here but saw they were opened for breakfast Coffee, Hot Water & Tea -around the right corner of the front desk -can ask front desk for some bottle water Rocking Chairs -on the porch on the north side of the building with views of the river & Hawthorne Bridge Parking valet only (very nice guy!!) Outdoor Patio -in the 2nd floor that looks out between the Hawthorne Bridge (July 4th fireworks?) & Tilikum Crossing Bridge Service personable with no issues Located -next to South Hawthorne Waterfront Park on S Harbor Way
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Alejandra D.

Yelp
We just so happened to be visiting during the heat wave of 2021 and am reminded of this visit as I use their hand lotion right now (I'll get to this later). Our room wasn't ready at check-in and were told it would be a few hours. I get it, they were probably short staffed. Also, a ton of locals were booking rooms because it was that hot in Portland and they didn't have ACs at home. They stored our items in their back room. We were offered water bottles by the front desk and we basically hung out in the lobby for a bit. It was wayyy too hot to be outside too on their cute lawn area. The restaurant attached was closed so we couldn't dine there. I liked that they provided large size bottles of shampoo, conditioner, and body wash from the Atelier Bloem line. It looked fancy too but unfortunately the shampoo made my hair fall out like crazy. After 2 times, I was like nope! Good thing I packed my own shampoo and conditioner from home! When our room was finally ready (3 or 4 hours later), we were given the option to choose between a red or white bottle of wine, to make up for the super late check-in. In the mornings, they had a coffee/tea station in the lobby, I really liked this! The gentleman who brought up our luggage to our room was on it. He didn't just leave them at the door and leave. He was like, I can set them up for you on the luggage rack. Yes please! Do you want a 2ndrack? Yes please! Their ice freezer was filled to the top with pre-bagged ice. It was HOTTTT okay, so at one point, the freezer was empty!! Finding a place to eat was difficult, because of the heat wave and lots of restaurants closed bc it got too hot in their kitchens, not enough staff etc. When we arrived on Day 1, I appreciated that the front desk provided us with a list of restaurants they had personally called to find out if they were open. We still called though to get their most updated hours. This heat wave was bad. It was so bad, many people died, unfortunately. we were there for a few nights. On one of the days, I called about 10 different restaurants and no one answered, which meant they were closed and we weren't about to go driving to them just to find out they were closed, and we were hungry too. We walked back into the hotel lobby and the front desk guy knew us already and he's like, what you guys get? And we said Taco Bell! *holds up the goods*. On another day, it was just toooo hot out, we got Doordash delivered to the hotel and the process was easy. The bedding was comfy and I loved the black-out curtains in the room. They even had a yoga mat in the room - how Portland of them. I had enough space in the room to use my long foam roller. They had cruiser bikes you could check out but they warned us, it was probably not the best idea given the heat wave outside. So we didn't use their bikes. I absolutely loved their body lotion in the room by Atelier Bloem. You can purchase it at the hotel as well as the shampoo, conditioner, and body wash. At $35/36 for a bottle of lotion, I was hesitant. But once we got back home, I couldn't stop thinking about how lovely the lotion was. It has white fig, olive, heliotrope, tuberose, lemon, Kadota fig. The scent is soft and not overly harsh. I bought their large bottle online, as well as a 4-pack of mini bottles to give away There were lounge chairs outdoors with a view of the lawn. We sat there and people watched as we enjoyed our Voodoo donuts. Our car was parked in their garage and whenever we needed to leave, we were instructed to call the front desk so they could notify the valet. A few times, the message was not communicated to the valet or it was and they forgot, so we'd get downstairs and no car. But no big deal. The valet guys were courteous.
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Quinn A.

Yelp
Staycation, all I ever wanted! I chose this hotel for one feature in particular: the soaking tub. It was not easy finding a resource to guide me when looking for hotels with soaking tubs. There are plenty of nice hotels in Portland, but not very many with bathrooms you want to spend some time in. Check out my photo. I hit the jackpot! I stayed at a Kimpton hotel in Palm Springs last year and it had exactly the same sort of bathroom configuration. I would say if you're looking for something like this look at a Kimpton. This particular hotel had a couple of rooms with a soaking tub and lucky for me they were overlooking the river. I was able to kick back enjoy my drink and my long soak while taking in the wonderful view. Even better, after I was done my tall husband was also able to enjoy the bath. He is 6-4 and has trouble finding a bath tub that he can stretch out in. The bath products provided had a nice aroma, and I didnt hesitate to buy a couple to take home. Otherwise it was a pretty ordinary room. The bed was comfortable, the TV worked, and there wasn't much noise from other rooms or out in the hall. The hotel is practicing very good Covid precautions. One thing I really love about Kimpton is their out standing pet policy. Good dogs are always welcome. The restaurant menu wasn't very inspiring so we used Grub Hub to import some sushi. Enjoyed it while bunny kicking each other on the king bed, watching movies and being silly. Staycation is sometimes all you need.
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Robb R.

Yelp
I spend a lot of time in Kimpton hotels and wow is this a nice one. I love the smaller, intimate feel and warm hospitality of the hotel. The lobby is comfortable with a nice fireplace and cool view of the river, right outside the door. The front desk staff were very welcoming and quickly got me set up in my room, a nice upgrade to a riverfront executive suite. The room was roomy with a comfortable living room and a very comfortable bed in the attached bedroom. The river was right outside the windows, which amazingly opened (I love hotels where you can open windows.). The bathroom was fine, probably the only weakness since it was a little dated with a tub rather than walk in shower. I know there is debate on this, but I don't love showering in a tub, although this one was bigger and squarer than normal, so that helped. Everything in the room was nicely cleaned. Everybody staff member I met was engaging and friendly. I had a nice chat with the General Manager at wine hour. Wine hour was great, with two reds, a white, and local sodas in addition to a nice halibut crudo snack and amazing chocolate chip cookies. I love how wine hours invite socializing with other guests and staff. In addition to the upgraded room I also received a nice amenity of Sparkling Wine, Cheese Tray and a local Chocolate bar. The attached bar is great, as usual and Seth is an amazing bartender. The food was all tasty. Overall a great stay and I will return.
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Marcy J.

Yelp
This hotel is pretty wonderful. The location on the riverwalk is gorgeous, the secluded cottage area where we stayed was awesome, even if the kitchen and bath were a bit outdated. We loved sitting on our little balcony looking out onto the river and we loved sipping coffee by the fireplace on a cold morning. The service at the front desk was great and friendly, too.

Julia N.

Yelp
They went above and beyond to return a pillow I accidentally left behind. Thanks to the housekeeping manager can rest assured, literally.
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Liss T.

Yelp
Its been a bit of a bummer ever since Kimpton is part of IHG. Kimpton is now solidly a medium-ok option with pleasing interior decorating instead of how extra it used to feel. Things no longer available here (Due to acquisition? Covid? Who knows?): -Cookies -Minibars (our room had just a very warm empty fridge) -Dog beds/Dog related amenities Things not available on our visit: -Restaurant was closed Parking: Ai yi yi. Hailing from SF most recently, I am accustomed to life being the "city of broken glass" as public nuisances do what they feel they need to do to get by breaking into cars. But, the amount of broken glass around this property is phenomenal even by comparison. They will strongly encourage valet parking and make references to all the broken glass when prompted. We didn't opt for this option as there was both street parking available (parking kitty is the local app) and garage parking in the area without the hassle of having to wait for someone to fetch your car. But, even the garage that shares the same name of Riverplace, which they will insist is in no way affiliated with them, was also full of broken window glass. Three cars bore signs of break-ins just during our weekend stay! If the adjoining condos and the hotel are not owned by the same party - who cares? Work together as business partners to come up with a solution for your street! Jointly invest in a security guard with a golf cart and flashlight who circulates through the properties! Apply for more lighting in the area/put more lighting in the garages and/or visible cameras! Put a gate on the door with punchcards! Something. Yeesh. At the bare minimum, get someone to clean up all the broken window glass regularly. We spent one night in a Riverplace garage - our car was fine, other cars were not. We spent one night with parking kitty/street parking, our car was fine, so appeared to be most other cars on the street. So, there's your random sampling of one random weekend. The room itself: -My spouse really liked the bed. It's a firm bed for sure. -The interior decorating is a nice break from the all white mode you can encounter with other large chains. -Our suite had no soaking tub or fancy shower. So, apparently not all suites do. There's your warning. -View: Our room also had a very pedestrian inner view of the rest of the building and 3ft of greenery. Positives: -The A/C functioned very well. -It's a corner piece of property that can really take your breath away. A big wide open field overlooking the Hawthorne bridge. Our dog loved running on it. -There's a strip of cute shops and eateries behind the hotel running along the waterfront. Overall feeling: Eh. A suite with no soaking tub? Probably not again. I wish they were more direct with the amenities of each given room. For the price to amenity exchange I'd be curious what their regular rooms feel like. Medium-ok stay.
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philip s.

Yelp
When this place was the Alexis hotel it was great. The rooms were great the decorations, the dining room and the bar and service was great everything was really very well done. Now that this place is the Kimpton RiverPlace Hotel the renovations they've done are horrible. It's very old style and dark and the amenities that they had before just aren't there. When we got there, the valet's had us take the bags up to the room. There seem to always be a valet, missing or absent. I would not stay at this hotel again, and it's really a shame on how they changed it and the decorator and management who changed this should be fired. It's not a five-star hotel, which it felt like it was at least when the Alexis opened 25 years ago. The hotel is no longer pretty as it used to be and the terrace that at once was there doesn't exist outside the way it did. The menu in the dining room is boring and the bar is old-school dull. Also, a sidenote on how they developed the river place and all the properties next to it has really gone down in quality and made the place which was once a favorite to visit. Just really not special and very boring as it stands now.

Jesaca L.

Yelp
This is by far my favorite hotel in Portland. The rooms are beautiful and comfortable. My husband and I always stay here for a romantic weekend when we visit Portland. This trip we decided to bring our kids and I was so pleased I needed to write a review. The bunk room was so perfect. And when we got home from dinner, the hotel staff had put a fun movie night surprise in the room for my kids!! Over the top great customer service!!!!!
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Sharon H.

Yelp
We had such a lovely time staying here that we have stayed here twice! AMENITIES The best best part of our stay was the free happy hour from 5-6 every day. They served wine and beer, and also have yummy appetizers from their restaurant as well as AMAZING FRESHLY BAKED COOKIES. We always tried to be at the hotel to catch the happy hour haha. They also have coffees and tea in the morning, along with to-go cups. There's generally also spa water in the lobby. There's bikes that you can rent out. They have tents they will set up in your room if you have kids. ROOMS The biggest thing for me is sound. I am the lightest sleeper in the world, and a staff member recommended a CourtYard suite which was perfect. I couldn't hear anything from our neighbors, the courtyard was silent every night. The only thing was the first time we stayed there we were near a service room, so that door opened and shut many times at the beginning of the night. Otherwise, I was very happy with how comfy the beds were and how well I was able to sleep. The rooms are cozy and well decorated. SERVICE Service was just absolutely excellent. They were always speedy in things like extra blankets, friendly, and also gave us good brunch tips! PARKING This was annoying. There isn't actually parking on site, unless you want to pay I think 35 for Valet each day. There is a parking lot they recommend you go to, which is around the block, and you have to repay every 24 hours, and I believe it was 25 a day. We probably could've done without a car in retrospect. The hotel is a bit further from a lot of the more central spots in Portland, but we enjoyed the walks to the bus stops, which were generally about 10-15 minute depending on which bus we were catching.
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Quan D.

Yelp
Our 2 night stay here was wonderful. We arrived before 1pm and was hoping there was a room available for check-in so we could drop off our things. I wasn't confident that we would get a room early since you just can't expect things when you know normal check in is at 4pm, but we were so happy that we got one early. Thank you Parker for your pleasant service and for the free upgrade to a junior suite room on the 4th floor!! We loved it!!! The room was nice and big. Had a separate room with sofa and tv. I loved how there were full bottles of shampoo, conditioner and lotion so you don't feel like you're going to run out during your stay. Only thing I didn't love about our room was in the bathroom and we had to request for room service since it was almost 2pm. The toilet paper dispenser kept coming off and the roll of paper would fall over. Wine hour was nice. We enjoyed a glass of wine and they had warm chocolate chip cookies that was so delicious! Valet guys were also so great. They let us park in the front for a few minutes so we could check in and go to our room to drop off our stuff.
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T M.

Yelp
Coming back to our favorite hotel. We always stay at RiverPlace because of the high quality staff and accommodations. This time we booked over the phone and Rio was outstanding in her professionalism and courtesy. Thank you, Rio and RiverPlace Hotel for always making us feel special. We will be customers for life and we appreciate all your hard work.
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Karen C.

Yelp
This hotel is clean with really cool rooms. It is a rustic theme, with comfortable beds, nice sized TVs and decent little mini bars. The room service comes from the restaurant downstairs which has fantastic food! The front desk staff, bell desk and valet are all very helpful, and have wonderful attitudes. I've stayed in 4 different types of rooms and the only downside are the showers in many of the rooms are not great. The water pressure is a bit low and I don't love cloth curtains. Also, the only downside to the hotel itself is disappointing cleaning staff. If they don't get to clean in the morning, it's difficult to get them to come clean. And they do this "room refresh" which isn't cleaning anything, doesn't replace waters or mini bar, and doesn't even supply enough towels. I still chose to give 5 stars because of how amazing the other staff is, but if I have the same issues with the cleaning staff in the future, I will give the hotel less than 5 stars.
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Melineh H.

Yelp
Easily the BEST hotel I have ever stayed in the United states. Everything is amazing about this place. Service EXCELLENT Decor GORGEOUS VIEW STUNNING view of Lake and grounds Staff FRIENDLY Rooms CLEAN AND MODERN Food BEYOND amazing - I ate at Three Degrees restaurant for EVERy.SINGLE.MEAL. Never disappointed. Fresh ingredients. (try the heirloom tomatoes, jalapeno shrimp and pickled beets for sure!) The entire experience was very relaxing and whimsical. I was there for business related trip but will be back again even if its for leisure.
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Eric E.

Yelp
A wonderful hotel with a staff full of legends who will go the extra mile to make sure guests are happy. I love this spot and it's a fantastic oasis right on the river.

Najma B.

Yelp
We booked our hotel through Costco and paid in advance with a rate of over $250/night. We were given a small, dark room that had stained furniture and not just small stains, but big large ones. it overlooked the office towers and construction outside the hotel. The guest services was awful. On the third day, I asked for the room to be refreshed and for a set of clean towels. When we got back that evening, our room hadn't been touched. I called guest services a couple of times to try to get a shower cap and they never picked up. The tables don't have lightening cable connectors. Finally, the parking is valet only and $45 for the day. Definitely not a 4 star experience, but more like a 2-star. Just stay away from this one for the price.

Roy S.

Yelp
My wife and daughter came tested positive for Covid this morning. The trip was planned for tomorrow. Airlines gave us a credit but Kimpton charged us $250 to cancel. they would not even offer credit to use at another time.
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David P.

Yelp
Great location on the river, next to the boardwalk running paths and little shops. Great views and some of the nicest customer service you will find in town. It sprawls way farther than u think and has some converted condos into suites if that's what you're looking for. Parking is very difficult so just go with the valet. Also, awesome bfast in the restaurant.

Jake S.

Yelp
Parking was wildly expensive at $50/night with no self-parking options. Charged a hidden fee that I was unaware of.
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Daleen B.

Yelp
The hotel room was freezing cold. We had to wear a jacket all night and we had the heat set at 78 . The front desk is aware and they said they put a lock on it. So horrible . Also I used their website to book a room with a jetted tub but the room had a regular bathtub . Very misleading . I will not stay here again

Teetaj W.

Yelp
First, let start with the minibar refrigerator in the room it's not working so we call the front desk to ask why they said due to COVID-19. Ok I get that then they said you can request a small refrigerator I was like ok let me get that. About 10 minutes the refrigerator arrived plugged in and everything nope not working send us a broken refrigerator. Second, this is for pet owners. They have a option of requesting a dog bed and bowls great because we traveling with our dog. So let us requested that. FYI we called to make a reservation not online looking. So we checked in and going up to our room we were expecting a cool dog bed with a tent like in the website or Yelp review. Nope nothing. So since we need to grab some more stuff in our car I go down to the lobby and asked for a dog bed and bowl. Grab my stuff at the moment my hard are tied with my own stuff. Then the front desk person hand me a dog bed, bowls, plus 2 biscuit for dog. Like come on do I need to carried all that plus my stuffs I was trying to not fumbled all the stuff make to the room without dropping anything. Arrived at the room so we take a look at the dog bed. It's so dirty look like a grandpa old sock that never been washed or clean. What is the point of having request a dog amenities and not having it ready for the guest when we arrived? Third, food delivery so we arrived around 7pm. We don't want to go out so we are going to order UberEat. When we park the car for check in we notice some guest order food delivery and they let the delivery person goes up and to drop the food at front of your door ok cool. So we ordered some food the delivery person arrived in the app it said food was delivered. Goes check at the front door nothing. So we go to UberEat app and called the delivery person. "The front desk person took the food sorry man" - delivery person. So now it been like 5 minutes or more since the food was taken by the front desk person no call to our room nothing so i decided to go downstairs and check on what going on with my food and the front desk handed to me "You here to pick up your food right?"- Daniel front desk. So I have to go down ok cool. But then what got me was at 11pm taking my dog for a potty walk they allow Domino's pizza delivery person up to the guest room delivered the pizza. Fourth, this is about COVID-19 so like I said they closed the mini bar refrigerator due to COVID-19. But for parking you need to valet your parking. Like come on it higher chance of getting COVID-19 by handing random person your car key let them drive your car. Than a minibar refrigerator. This is mind boggling to me. What if I have COVID and the valet person grab my key and drove my car? Or what if the valet person have COVID and I caught it from him/her? Mind blowing!! This is the final straw that let me to write this review. In the morning I took my dog to walk. We came back ok the front desk is empty no guest now it my time to talk to someone about this. So go up talk to front desk manager. Explain everything at the end he said "Sorry due to COVID-19 we are understaff and the hospitality business took a hit" - front desk manager. Bro come on don't blame COVID-19 for this I have travel a lot during COVID-19 went to North Carolina 3 time stay at the same hotel. Their standard having drop a notch. Oh and by the way all of the places I travel many hotel. They all have a refrigerator that work!!! I was here 2 years ago the service was top notch then. Now the service is trash.