Iris L.
Yelp
I have been eating Korean bbq for more than 20 years and this was the WORST experience I have ever had.
We were a group of 6 chose the premium AYCE. Their rules:
- you can only order 4 plates each round
- limited 2 hours of dining time (including waiting time, and they serve SLOW)
- only serve two pieces of Galbi, 4 thin slices of beef tongue each round, 1 small piece of steak, 4 thin slices of beef
- Only serve 4 rounds of premium selection meat ( calculate this and we can't even have two pieces of galbi per person)
- can order more ONLY after you cook all meat
They didn't state how much meat they limited to serve you each round with limited number of rounds. With party of 6, we were waiting to order food or waiting for food HALF OF TIME. They literally took 15 minutes to come take order, and another 15 minutes to serve the raw meat. We probably sat there with an empty table without food almost for an hour. We even needed to go the front desk to order food because no one came after we pressed the bell for 20 times. No salad no banchan. The grill was burned dark empty every time cus there's no food to cook with a very long wait time. And we even needed to change the grill ourselves cus no one changed the grill!!
This serving 4 plates with very small portion of meat makes might sense for party of two. But for a bigger party, it's almost like no food was being served. Imagine each 30 minutes, a party of 6 only gets two galbi, 8 thin slices of meat, and a palm size steak. We tried to communicate with them that the server and the food came too slow (how long does it take to get raw meat to be served?!) . But they didn't improve at all. I'm 100% sure they did it on purpose, probably this is how they have been doing to to limit how much customers eat.
We were charged full price for something they called ALL YOU CAN EAT, with very limited amount of premium meat we can order. At the end, everyone in my group was half full and left the restaurant unhappily!
To be honest, if they can't run premium AYCE, just take it off from the menu. DO NOT FALSE ADVERTISE, AND TRICK CUSTOMERS!