Roderick C.
Yelp
King's Fish House responded to my last review of them, which was not a very good review to say the least.
I have to now give credit, where credit is due. I was first contacted by Michelle and after a couple of communications she reached out to her corporate office to her credit and this engaged an entire team of collaborators, from the person that initially served our bread that night up to district and corporate employees.
We were invited to try their restaurant again and we accepted their invitation to dine in once again.
We personally met Michelle, Trevor, and our Server (Timber). We also met another person that we assumed was management who was mainly stationed at the hostess desk, and to top it off we met Jenny who served us the bread on our first visit.
We were concerned that our experience would be awkward with overly accommodating us. This was not the case at all. We met all of these team members and they made us feel very comfortable. They were THE MOST pleasant, warm, and inviting group of people we had ever met. We enjoyed their brief introductions, and professional and polished demeanors. I have to say that their collaboration and team work amongst themselves were far above stellar, and very impressive.
Now! With that said. Lets talk about dinner service and the food!
My wife ordered from the grill side menu, the "Shrimp and Scallop Combo."
She also ordered the baked potato and a mixed green salad. Everything was beyond perfection! Her shrimp and her scallops were THE BEST she and I had ever tasted. It came with a buttered, slightly garlic sauce to dip the shrimp and after the first taste I would have to say that it was pure joy! Her salad was fresh and the baked potato was crusted with salt and was superb!
She was soooo happy and enjoyed her entire meal immensely!
As for my meal. Once I tasted a little of her food I was eagerly anticipating how my meal would turn out. So, I ordered the "King's Combo Platter." They hit this dish out of the ballpark as well. The fried beer battered fish, fried scallops, and fried shrimp were simply amazing. I also ordered a mixed green salad, a baked potato and the King's Spicy Seafood Chowder! Every item was prepared with precision execution! By the way, the chowder was savory and delicious.
We also ordered two cocktails. Long Island Ice Teas. Both were, you guessed it! Amazing... We savored every bite and enjoyed the top notched service that we so much desired and totally missed from our initial visit.
At the end of the night we were left with an everlasting most positive dining experience that was all due to the the King's Fish House staff working like a well oiled machine in accommodating our dining experience. They proved that they are very, very, serious about providing their customers with the best dining experience possible, and when they fall short they are more than willing to make sure that they make it right. I would describe this team as tenacious, professional, intentional, smooth, personable, as well as delightful. To all of you that were involved. Please take a bow.... thank you for a superb experience and we can't wait to come back and enjoy your wonderful food and service once again.
Roderick and Cassandra