Jonna Ennis
Google
I had high hopes for my birthday dinner at Ki on October 16, but unfortunately, the experience left me feeling humiliated and dismissed. When I arrived, the hostess was warm and accommodating, and she kindly seated me at a beautiful table facing the sunset, a perfect start.
However, things quickly turned unpleasant when another table asked to have the blinds opened, causing the sun to shine directly into our eyes. I politely asked the waitress to lower the blinds slightly, explaining the discomfort and that it was my birthday celebration. She refused, saying “the other customer asked for them open,” as though my comfort didn’t matter. I was told, “the customer is always right,” which left me wondering, am I not a customer too?
After being ignored twice, I had no choice but to lower the blinds myself, which led to confrontation from another table while the waitress disappeared completely. The manager later brought our drinks, but service lagged, our food took nearly 45 minutes to arrive, overcooked and dry. Even though the manager eventually comped the meal, it felt more like an attempt to end a
It wasn’t about the food or the bill, it was about respect, time, and how guests are treated. Despite mentioning twice that it was my birthday, not a single gesture was made to acknowledge it, while another table celebrating received two rounds of recognition.
As a local, I had wanted to love this place, but I left feeling embarrassed and undervalued. Beautiful view or not, customer care and empathy should never be optional. Sadly, I won’t be returning.