Gunjan Amarnani
Google
I’ve been coming here regularly for at least 3–4 months, and yesterday I ordered my usual blueberry muffin—only to find egg shells in it. When I brought this to the attention of the staff at Knead Love, they initially denied that the muffins contained eggs and asked me for photos. I was genuinely surprised by their response, especially given how often I come here.
Thankfully, another staff member eventually stepped in, confirmed that the muffins do contain eggs, and offered to swap it out for another item. Still, I was disappointed by the initial reaction and lack of basic courtesy. As someone who supports this small business every week, I expected better customer service.