Brelyn M.
Yelp
There are so many things that went wrong. We sat at the regular dining area away from the grills which was fine.
1) Ordered 3 shareable appetizers, which we said would be shared but we only had 2 plates. Fine, we came up with our own solution instead of waiting for the third plate that we asked for (and never came).
2) The dishes from our appetizers, soups, and salads sat on our table THE WHOLE TIME!
3) The waiter would come back to "check" on us but forget things we asked for like straws, plate, drinks, etc and not to mention, still didn't take any dirty dish.
4) Besides the waiter forgetting to bring things (which I'm sure contributed to my next statement), everything took a long time.
5) We order entrées and two of us ordered the pick 2 and chose salmon and steak. The waiter says "the steak is cooked medium, is that okay?" We both said yes. (This is a very important point, remember this).
6) Entrees come out and one of our salmon is cooked all the way through, but my salmon was basically raw with sauce on it. I showed it to the waiter and he had me put it on a plate. The salmon was on top of the veggies so I scrapped the veggies onto the plate too.
7) He brings the same salmon back out on the same plate. The veggies still on the plate and all. I look at it and then look at him and ask "is that the same salmon?" He said yes, which I knew because the veggies were still on there and it was cut up from when I initially saw it was raw. So I ask for a new one.
8) A new piece of salmon comes out on a fresh plate. I cut into it and it's still not cooked all the way through, still raw in the middle (photo). We tell the waiter and with frustration and aggravation in his face, he apologizes and begins to take it away. We say, "no, leave it here" and we ask for the manager.
9) The manager comes over and just goes straight into an explanation saying that their standard for salmon is always cooked medium. (Remember point #5) The waiter never asked if we were okay with our salmon being cooked medium, he asked about the steak. Furthermore, the other salmon and steak dinner had cooked salmon all the way through. So we ask him, "if medium is your standard, was this other salmon over cooked for your standard?" He asks her, "Oh, yours was cooked all the way through?" Then says "Well medium is our standard" then says "I admit, the first one was raw, but this one is medium and how we cook it." Then we ask, "you knew the salmon was raw and it went back on the grill after it being on someone's table, isn't that unsanitary?" He says that the grill kills the germs. Remember, the salmon came back out on the same plate with the veggies I scraped off my plate, so if there was any germs or whatever from the salmon that was killed from the grill, it's still on the veggies. He says, "We use sashimi grade salmon so you won't die or get sick from it." I just think to myself, he's missing the point, if a customer is sending salmon back to the kitchen for not being cooked all the way through, it's because they like to eat it a certain way. If a food can be cooked and eaten to different temperatures, then you ask "how would you like it cooked?" Like they did the steak. That didn't happen. At the end of it, I never got my salmon, but he took the two meals with the salmon off the bill. He walks away and LEAVES THE SALMON ON THE TABLE along with all the other dirty dishes FROM THE APPETIZERS, SOUPS, AND SALAD!
10) I wish I was done, but that wasn't it. The bill comes out, the 2 meals are off, and the total is $99.81. We decide to all split it (3ways) and we all give our cards. So, every time my card is ran, I get a notification. I get a notification that my card has been charged $56.65. After I said that, another person said they got charged the same. With those two charges alone, that's already over $112. He comes back out with the cards, we all look and all 3 of us got charged $56.65 for a $99.81 bill. He apologizes and says that he's sorry that "we keep putting you all through so much". After he went back and ran our cards again, I get the notification for a $33.27 charge. Cool. He comes back out, we all sign. Now, I'm usually a very generous tipper. Even when service is not that good, I would still tip something. This experience was so disappointing, I did not tip and I did not feel bad about it.
11) As we were walking out, the manager runs up behind us yelling "Sir!! Sir!! Sir!!" So I stop at the door and he says, "here's some coupons for your next visit." I looked at the coupons and look at him in the eyes and said "we're not coming back. We're never coming back here." He walks away and I walk out. That was so insulting because it showed that he did not care about the current visit. The current visit was so bad that I wouldn't come back even if the food was free! Going to a resturant is more about the service and experience. They fell short on both.
