Mollie B.
Yelp
This was, hands down, the worst dining experience I've had in years. We (me, my husband, and our two teens) went for an early dinner on a Wednesday evening to celebrate a birthday. Our server brought us water, and we noticed that it had a lot of chunks floating in it. The server apologized and took the waters away. We ordered some drinks (three sodas and a beer) and an appetizer. There were only two cold sodas, and she asked if we wanted to wait for the other to get cold. Since we couldn't have water, I said we'd wait. This wasn't a great start, but we knew it wasn't the server's fault and didn't let it put a damper on things.
We ordered our dinners. After about thirty minutes, our server brought us new waters (it turns out there was something wrong with one of the taps). About five minutes later, she brought our dinners. We never got the appetizer. While eating, my husband noticed that he did not have the deep-fried avocado taco he ordered. In its place, he had a taco with peppers and potatoes like one I ordered (and also received). He let this taco sit until the rest of us were nearly done, during which time our server did not check in, so then he just ate the taco. We'd waited a really long time for our food and didn't get our appetizer -- we were hungry!
My son ordered a chimichanga with fajita veggies after checking to make sure we could order it vegetarian. It came with pork beans. My husband just gave him his own black beans, and my son scraped the pork beans off his plate and avoided what he could.
We couldn't resolve anything with our server because she didn't return while we were eating, despite the fact that there was only one other table there. The next time we saw our server, she was dropping off the bill. At that point, our daughter wanted another side of rice, so we ordered that. This came quickly, with the new bill.
We checked the bill to make sure we weren't charged for the appetizer we never got, and we weren't, but we *were* charged for the avocado taco. When the server came to take payment, my husband told her that he didn't actually get the avocado taco. She seemed annoyed by this, said "um, okay," left, and then came back and sort of angrily told us that because she didn't see it, she couldn't do anything about it. We weren't even asking her to do anything, just wanted to let her know. We said we would have told her sooner had she checked on as at any point while we were eating.
We were absolutely understanding and kind through all the mishaps, but when she all but accused us of trying to scam them for a taco on a $75 bill (which would have been higher if she had ordered our app/asked if we wanted more drinks/checked on us at all), we had enough. The food was just okay, definitely not worth the frustration. What a birthday dinner! Never going there again.