Malika L
Google
I selected this hotel to celebrate my husband's birthday, convinced by Monika P. via email and phone that it would be a fantastic experience. However, the moment we arrived, it became evident that we were in for a disappointing stay. The hotel was in desperate need of renovation, displaying signs of aging and emitting musty odors.
Our reception by Pietra was unwelcoming and cold; she did not provide directions to our rooms. Throughout our time there, we felt as though we were intruding on a community and were not genuinely welcome. When I requested a different table for dinner, as the one assigned was positioned by the entrance, Pietra's response was dismissive and lacking in customer care. She seemed distant and disinterested. Faced with this dreary and unsettling atmosphere, we decided to depart. Pietra, in a brisk manner, instructed me to settle everything (680 CHF), tapping her hand on the table. To expedite our departure, I found myself settling the bill for the dismal room, the uneaten dinner to be served near the corridor, and the uneaten breakfasts.
My advice: run away!