Krispy Kreme

Came twice here. 1st day: I came 10mins before closing and they said “We’re closed!” in very unprofessional manner. 2nd time: Came normal business hours, it still looked close as you can see in photos. No food for display. Only 1 donut option available (Glazed). Still thought of having it but they didn’t have any to-go bags. Just a sheet of paper to hold it.

I'm excited Krispy Kreme is back, but the service here was awful. No one was communicating at all so the cashier and the people taking orders had no idea what was going on and everything had to be repeated at least twice for every order. I was double charged for my donut and the cashier just looked at me like "what am I supposed to do about it?" The donut was good but the service and massive line probably won't be worth it most days.

I have gone to Krispy Kremes across the country and always had excellent service. However the woman who waited on us at this one today was the most rude, inconsiderate, condescending person I’ve ever met and I hope she finds her true calling in life because working with people is NOT it! She acted like we were stupid and were inconveniencing her. I know times are tough and it’s hard to find help but with staff members like this, you’d be better off closing down! 😡 The doughnuts were good though, which is why I gave it a 2 star rating.

Ok, everything (donuts and drinks) was delicious, but... almost walked out without ordering anything and still not sure why did I even bother to order. Although both me and my son have a bad eyesight, everywhere else we have no problem seeing the print once we walk up really close to a counter. But this time the letters were so small and that wall was so far from the counter, that we could decipher only the categories of drinks and NOT what flavors do they have. Looked around to see if there are any paper menus to read instead, but there was nothing. So I nicely asked the cashier if she could help us and told her the reason. Her answer was "you get what you see". I understand it's not her job to read the flavors to me, but it's not that hard to be just slightly helpful instead of just doing the bare minimum with an attitude... Then somehow we realized to take a photo and to use zoom in order to see (which should not be the only solution... people's phones could be out of batteries, cameras malfunctioning, etc.). So we placed an order, but had to repeat everything really slowly to her two times, because my very slight accent seemed to inconvenience her (I myself work in customer service too, but when I sometimes need to ask someone to repeat it due to someone's accent, I ask it nicely, not with an attitude...)

Mini donuts are so cute and delicious! Always a fan of the hot chocolate. Staff is kind and keep the place very clean.

This was my first time trying Krispy Kreme I let’s just say I was not disappointed at all. I got a few of the mini glazed doughnuts to try while I was walking around the mall. They we so good and fresh I went back bought a dozen before leaving. Staff were friendly thank you!

Came to this location at 8am on a Saturday and an older lady in her 40s with short auburn brown hair told me I couldn’t come inside the store until the products “donuts” arrive?? She said that was store protocol… When I asked her when the donuts would be here and she replied “wasn’t sure”. I asked if she would open the doors so I can sit to wait and she denied my entry. If the store opens at 8am that means the doors should open at 8am regardless if the donuts are there or not. I would have gladly waited to make my purchase. She then asked me if I had an online order and I said no just a walk in.. not sure what difference that makes? As I’m writing this review I’m standing in front of the store and it’s 8:08am. Just wanted to share my experience. I’m sad there are only 3 locations in the Illinois and they are super far from where I live in downtown Chicago. This unfortunately is the closest location Otherwise I would go to another Krispy Kreme for better customer service. Disclaimer: I never leave reviews but this was bogus in my opinion.

we went early on a saturday and they were completely sold out of donuts (like they are every weekend) so right then and there we placed a pick up order for the next day at 1pm for a half dozen donuts. we come back the next day and they literally dont have a single donut left at 12:30…. (they close at 5 btw) and not only did they not have our order but they were selling peoples pick up orders to random walk ups. so our order may very well have been sold to some random person that day. insanely bad service and for the only Krispy Kreme in Chicago, theres not much else we can do for donuts. exceptionally bad.