Krispy Kreme

I decided to stop by one night after work on my way home (Thursday night). Even though the hot light wasn’t on, my doughnuts were still super fresh (despite the fact that it was about an hour from closing). I also visited the bathroom, which was one of the cleanest restrooms I’ve been in recently. The workers were friendly and got my order together quickly.

The app said the Hot Light was on. Made an order and of course when I got there, no hot light😭 Such a disappointment! The hot light at this location is so inconsistent that it’s annoying. I also got a caramel iced coffee and there was little ice. No hot donuts and my ice coffee was warm. Being 5 months pregnant this really upset me. I pass this location daily on my way to work and always lets me down. I asked the employee today about the Hot Light hours and she said, it’s whenever they are making them and that there is no set time. That is not fair to the customers!! Someone needs to fix this!!!

The donuts are good, but the service and cleanliness of the store leaves a lot to be desired. When I went, I was the only customer and stood there for 10 minutes before anyone spoke to me. There were at least six people working. A dozen donuts are $25. I'd rather buy them in the grocery and save the hassle.

Alyssa was awesome. Great customer service with a smile. I tried to leave a survey to also qualify for buy a dozen get a dozen free but the receipt code was short by one number.

The manager with the wool hat on is very unprofessional you should not take your frustrations out on the customers or the employees in front of the customers. If you are out of inventory, take that up with a higher management or something. Don’t take it out on me and everybody else. And another thing me mugging people, and having the customer to ask for assistance when you were supposed to be the one and asking, how can you be a service? Check your attitude at the door if you don’t like your job quit you can’t handle the pressure of being out of inventory quit if you don’t wanna talk to people quit I am not they should have to receive the grunt of your frustrations.

I went to this location on a Sunday morning at 11:00 am. Not only was it a Sunday, but it was Mother’s Day! Do you think that they would be prepared for a Sunday? Or a Mother’s Day? I would think so… But the answer to both was…THEY WERE NOT PREPARED!! While I was standing there, waiting to pick up 4-donuts, they locked the doors! Mind you, their own sign reads, we close at 10 pm. So, they locked the doors to the inside 11-hours early! Secondly, they had almost zero donuts! Think about this…#1. It’s a Sunday morning. That is donut time for a lot of people. Great to grab after church. #2. It was Mother’s Day! Do you know how many people will grab a dozen donuts to take home to Mom and the family as they will go out for lunch or an early dinner and this just makes the morning so easy! This place had zero preparedness!! And, being a franchise chain you would have thought differently! Also, this is NOT this locations first Sunday being open or their first Mother’s Day being open! I have to tell you, this place was a HUGE let down!! Also, this was the most unfriendly place to be on Mother’s Day!! The attitude of the people working behind the counter was horrible! Not one single smile! Not a “thank you” for coming in! Not a single “I’m sorry that we are out of everything!” Nothing… In fact, the people working the counter acted like it was an absolute pain for them to be waiting on us at all!! And the woman who locked the door…wearing the “winter-type” hat…she acted like she hated being there and disliked the fact that we bothered to come in to her store! Never have I felt so unwelcome in a Krispy Kreme before…and I have eaten at them in multiple states! And never will I go back into this store!! And, it wasn’t just us that were upset! People in general were very upset at the lack of donuts and then the locked doors! Lastly, the place was downright dirty! The floors were so sticky that it was hard to walk, as you were literally having to forcibly pick your feet up (it was that sticky)! Every single table was dirty with napkins and food lying on them. If Corporate had come in they would have fired everyone and started all over again with a new staff! Or at the very least, they should!!

We’ve been going here to this Krispy creme a while. I’m writing this in hopes that management will see and clean this place up. The last 5 times I’ve went (spanned over a year,) the floor is disgusting. It’s so sticky your feet stick to the floor. The bathrooms are dreadful and the tables are sticky and dirty. One time, I’d understand. But every time this past year? Also super weird, the hot light was on and I ordered donuts… only to get them and find out they are not only not fresh but nearly stale and the holes were rock hard. I hate writing a negative review but this is based on experience and not complaining. Please clean this establishment up. We all miss it.

Most of the dozen donuts I ordered were extremely stale. I'm not talking a day or two, the donuts had to be at least a week old. They were hard and crunchy. Also I ordered a custom assortment, and did not receive most of the donuts I asked for nor was I told they were not available or asked what I wanted as a substitution.

I decided to stop by one night after work on my way home (Thursday night). Even though the hot light wasn't on, my doughnuts were still super fresh (despite the fact that it was about an hour from closing). I also visited the bathroom, which was one of the cleanest restrooms I've been in recently. The workers were friendly and got my order together quickly.

I am unable to explain what has happened to KK and my hope is that this is isolated to the location. Staff was friendly enough. They simply didn't have what I wanted due to weird circumstances and a lack of planning to have product available. My latest two visits to KK resulted in no sale and I had to go to DD across the street to buy donuts. Both times I visited the store around 8AM to buy donuts as a special treat for the Holiday season. The first time I was informed that the "system" was down and they were unable to conduct any sales. It seems the skill to add and calculate tax manually to a total has been lost, so cash is not a viable alternative without a computing system to calculate the amount to pay. The second trip, a couple of weeks later, there were no glazed donuts available and there would not be any ready for 2.5 hours at 10:30 AM that day. Any KK fan knows the glazed donut is their signature item using a specific yeast that makes theirs unique. I was very disappointed.

Doughnuts hottttttt Service good Ambiance Hey Krispy Kreme! Two twin guys were very nice

I have been to this location about 6 times in the last 4 months. I don't not own a donut shop, but in order to turn a profit it might be good to have a variety of donuts, besides 1 or 2 options such as plain glazed or lemon. I would think most people would prefer chocolate glazed, and maybe a few other options. Just about every time I've been in the last 4 months, no such luck. If it's later in the evening they should still have the most popular available varieties until closing time. What's the point of staying opened if you have no donuts!!!!!

Doors locked and shelves empty. It's only 7:53. Love their donuts but not so much this location. Wonder if this place is closing down?

Excited to get hot donuts on my one cheat for 40 days of dieting. . Ordered 2 hot donuts and the girl put them in a bag and mashed them to where all chocolate most of the glaze was on the bag and outside of the bag. It's been a while but I KNOW KRISPY CREME HAD MUCH BETTER SERVICE A SHORT WHILE BACK. Asked the manager if he would eat these and without saying a word refunded my money.

Doors were locked to the lobby so we could not get in to order, and the drive thru was blocked by a parked car (with no one in it) so we could not use that either. It looked like there was only one employee in the store, and by the looks of the other reviews this is not uncommon. That was our first and last visit...so disappointed. I would give zero stars if I could.

They don't deserve any stars!! It is Sunday, I go in and ask for 4 of the large yummy cinnamon rolls, a guy with a mask does not say ANYTHING grabs these 4 tiny rolls with 1 hand throws them in a bag, and walked over to the register. Feeling confused, I said no I want the large ones, girl with hat stated " That's all we got, take it or leave it". I left it!

Showed up today and they were basically out of doughnuts. Saturday morning at 9:30 am. When asked when more doughnuts would be available the answer was 'this afternoon'. This store is struggling.

The woman with the dirty tattoos in the drive thru was very rude. The first time I was at the window and asked to scan for my reward she kept saying she couldn't hear me when I was practically yelling. Then she told me she couldn't scan for my reward so she took my number instead. Even then I didn't receive my free donut so I went back a second time and she said I needed to order it at the intercom and basically to come back another time to get it. Her attitude was egregious. I do not recommend going to this location if good customer service is part of your expectation or when redeeming rewards.

a donut place that has no glazed donuts. You had ONE job. Indifferent staff after I waited in their drive thru for 15+ minutes, I'm greeted at the drive thru with "we don't have glazed donuts." Then make more!

If the HOT light is on....it doesn't mean anything. Average service at best. I came by 5/29/24 at 6:30pm EST to use a coupon and requested a dozen hot glazed and got 13 cold donuts. I experienced multiples years of never turning on the HOT sign by store workers. Corporate has removed the customer service number to complain and I messaged them 4 times in 5 years and never got a comment, a return call or letter to even acknowledge my concern or caring to have the problem fixed. I wished I lived closer to another location.

Got my Easter donuts today! They were so cute and delicious. I wish they made them regular size but it's ok the minis were cute. This place is always on point!

We came when the hot sign was on and it's just so satisfying to watch those donuts come down the conveyer belt and go through the sugar waterfall. I got a heart shaped glazed donut which is just like the regular glazed but a heart and no hole... But I ate it before the pic. The pic is also missing one lemon filled which was sweet yet slightly tart and lemon filling only in the middle. But there's a good bit of it. They have new cake batter & Oreo right now. Surprised to see no Halloween ones yet. Their donuts are soft & sweet & doughy. So good. They do have some cake like donuts though but I don't get those. They had plenty of donuts today even though it's 7pm on a Thursday. They were mopping when we came through and it looked pretty clean except they got glaze on my box so it's sticky but other than that, nothing negative to say

lady was very rude we got there and hour and a half before they closed and they said there computers down with an attitude shut the door and locked before wd could even say anything we drive 30 minutes there and back it was the closest one to us and they ruined the whole the night with there attitude

This location is FILTHY . The windows and doors look like they have not been clean in weeks. The display cabinet had dirty empty trays and the glass was smeared with icing. There were random donut pieces, and powdered sugar /icing covering the floors in the kitchen. The countertop next to the cash register was covered with powdered sugar and icing. The tables and chairs were disgustingly dirty. There was a health inspection on the wall, but no health rating score visible. I will not be back. YUK

Just came here ordering Some doughnuts The employee had just checked someone out with cash he had a glove on but use the glove hand to handle cash So I asked if he could change the glove because he was using that hand He looked at me like I was crazy I said you handled cash he just looked at me and ignored me He thanked me skipped me and helped the next customer I said cam I have my doughnuts he said wait I'm helping the next customer I was like why he just smiled and kept helping the next customer I have never had such a bad experience just for asking to be sanitary I just to work in fast food restaurant when I was young I know about sanitary at the food restaurant what a horrible place

Hot and Ready. Sign was lit. Stopped in today for a dozen donuts. Person working at the counter was very nice (shy, reserved) but very nice. The donuts were fresh and hot. Very happy to have my sweet treat! Thank you KK

At this point, just close the business down if you can't hire better employees. They are rude and have no sense of urgency. Sat in the drive through for 10 minutes, to receive a "I'll be with you shortly" after asking if anyone was there. Last 2 visits have been terrible, and I won't waste my time going back.

The drive-thru line moves rather slow but service is good overall. The best part about Krispy Kreme is definitely their fresh, hot donuts. They are melt in your mouth deliciousness. The original glazed is the best, hands down. The seasonal donuts are also a favorite.

Went to this location this morning as they open at 6 AM it is 640 and there are employees in there and no one to take my order. They completely ignored me. I will be contacting the corporate.

Great customer service, Anne. Great selection and sooo fresh. Bought two dozens sorted ones to give to my local Fire Department to show my appreciation for showing up at my house Christmas Day Eve. It was hard to resist those doughnuts, but my AC1 has bee too high lately. Maybe I'll stop for coffee one of these days.

Management is awful as made apparent by the awful employees with no customer service skills. Been there several times and it's always a painful experience. Shame on me for going back!

I don't know what has happened at this location, but the last 2 visits have been awful. No donuts in display case. Have to ask what's available and the response is quickly mumbled. No original glazed at all either visit and forget the "hot" sign. Very disappointed this is what we get. Personnel don't seem to care at all. Will be going back to the KK on 41.

Businesses like this location don't even deserve to exist ! Last time when I was there the price of a dozen donuts was 8.99, which was about 5 years ago. Today is Easter and have guests from Germany , so I decide to have breakfast with them with my favourite donuts. Huge disappointment came after 20 minutes waiting at drive -through with 5-6 cars in front of me !!! Anybody guess what they tried to sell my for 15.99 ? BOX ORIGINAL GLAZED FROM YESTERDAY COLD AND SMASHED!!! Those employees can eat them after work hours and REMEMBER ONE THING ONLY!! Don't count on me to comeback AGAIN EVER !!!!! HOPE you will not last long ! Because you don't deserve peoples business!!!

Wow, just wow. The staff has no motivation to actually do their job. Except 1 person who seemed to be trying to take care of all the customers by herself. If the lady who was in the back off was the manager, it's no wonder there is a sign out front that says they are hiring.

donuts are smaller than they used to be and online orders are not filled until you are there...

Worst service I have ever had period. The guy working the drive thru was so rude it was unreal and they still messed up my order. Not a business we need in Woodstock to have staff acting the way they did, I guess when I want KK it'll be the one on 41.

No stars for you NEVER AGAIN!!! THE KRISPY KREMER was social BUT were's the service? Should have read the reviews before ever getting in that drive thru line took FOREVER. At 9 am doughnuts were day old cold and hard WHAAAT???? Ordered coffee with cream and sugar for black mud hot chocolate was cold milk with powder. Save you time, health and money STAY AWAY. Rays on canton rd has nothing to worry about. Service 50x better even on a busy day.

Absolutely terrible. Screamed at for trying to go through a drive-through and told to come inside. When I did everyone was rude and disrespectful. They should retrain their staff or close their doors. I will not be surprised if due to their behavior a fight broke out just like you see on the internet.

Seriously out of glazed doughnuts at 3 in the afternoon. I asked when they would have more and said they weren't making any more for the rest of the day!!!!! OK yet another horrible situation at Krispy Kreme !!! I pull up to the drive-through at 3 o'clock and I am told they are closed until 4:30 in the afternoon ???? This store really needs new management half the time the inside is closed and you have no choice but to go through the drive-through too many problems here I will not be back EVER AGAIN!!!!

I usually avoid this place because of past experiences, I seen the sign advertising cinnamon roll Sundays only, since this is Sunday I thought id go there against my better judgement. So when get insid, after several minutes of standing at the register, a young lady comes and asked me if I wanted something. I said yes, I seen the sign and want to get some cinnamon rolls. She says we don't do that at this location, I said well you need to get someone out side to take down all of those signs and posters on the building. I still made an order because I wanted the order number off the receipt for a review because unless there's another way you can't use their "we care" website. It's a third party thing. So I just decided to go with what I know work, I don't want them calling me for anything because I'm not ever going back.

This place was supposed to keep us from going down 41/75 for donuts. Service is horrible. Hot'N'ready-to-go home more like it. We would go weekly if these issues were not constant. Sorry Y'all, but be better.

I have tried to get donuts on my way to work several times between 6:00 a.m. and 6:30 a.m. Most times the doors are locked an no one is at the drive through. Store hours start at 6:00 a.m., so store should be opened.

I went through the drive thru I want to say I was the only car so my service was fast and easy. The donuts were delicious as ever. The area seems pretty nice and clean.

Ordered a chocolate covered cream filled doughnut, and there was no cream inside. I won't be back. What a shame just moved to the area.

Walking inside, the only donuts that were available were days old, when I asked when new donuts would be made, I was given a rude answer saying "we don't know." Then watching the employees working on the donut conveyor belt, no hairnets or beard nets were worn and literal sweat was dripping onto the machines. Obviously this is an extreme health code violation along with extremely rude service to a paying customer. This will get reported as a health code violation immediately. I highly suggest not eating here until management fixes the issue and fires all the employees, or closes down immediately until everything is cleaned and sanitized and retrain the employees.

Ordered a original glaze (hot sign was on) and a small hazelnut iced latte. Service was service fast. The gentleman who took my order was very nice.

This place sucks. Got 2 hot chocolates and a dozen donuts. The hot chocolates were ice cold. Also, the girl working the window was either the most introverted person ever, in which case she shouldn't be working the window, or she was just rude. Hope it's the former. Don't come here.

The coffee (hot) was awful worst ever! I've never had a bad cup of Krispy Kreme coffee before tonight! The workers seemed overwhelmed and confused. I had a free donut and coffee as a birthday gift from KK. I bought a additional donut, blueberry. The reason for the three... they for the third time at this shop could not scan my rewards at the drive through window. This location frustrates me. Third visit and third time the scanning of the ap was an issue the second time the cashier, differs from today said "you can go in the ap and add the purchase" too bad I forgot to do that huh? The whole idea is scanning the app at the restaurant. Who has time to save and go through 6 or eight steps to add, rememberers to save receipt?

they were "out" of almost every coffee at 10:30 in the morning, though the worker was obviously being incompetent on purpose. she randomly left us waiting while trying to order, then when we payed, left us waiting for a full 5 minutes. even then, she made the wrong drinks and because we were in a rush, didn't refund us. took about 20 minutes to get a simple half dozen and two drinks.

It's 7:30 in the morning Saturday May 6th, pull up to the drive thru, wait for 5 minutes before being told, "we're inside only right now." There was no sign, I had said, hello multiple times prior to being answered. So I pull around and park my car and walk inside. There is a person in front of me at the counter, no big deal. That person gets great service by the attentive, nice employee, and then that employee gets waved off by the manager, an older figure wearing a knitted beanie with a green pompom. The manager is clearly in a bad mood, and isn't afraid to let that leak out on any and everyone else around them. I begin to order, after being asked, "What you want?" with some attitude. I'll admit being taken off guard by the attitude I forgot to clarify that I was getting a dozen donuts, but then I get interrupted, "how many you getting?" I clarify a dozen and move on with ordering. For the last 3 of the dozen I say, "one lemon filled, two original glazed," the response I get is "one cream filled, two glazed." I clarify, "I'm sorry no, the lemon filled not cream." To which I get, "one lemon filled, one cream filled one glazed." Again I clarify, "no, sorry one Lemon filled, and two glazed." Again the manager tried to put a cream filled in the box. "No, I do not want cream, I want the lemon filled." The manager finally understands grabs it and tosses it in the box with a bit of sass as though I'd done something wrong or been rude, again leaking that bad attitude to the rest of their day. She hands the box off to the counter jockey who is a little quiet, which was of no issue. All in all the service and professionalism of the manager here is total trash. I get it it's early, all your employees probably called out cause they are hung over from Cinco de Mayo based on the few employees there wearing day old lash extensions half falling off, but the manager is supposed to be the one beacon of positivity on days like that. I was in the service industry for 4 and a half year, and had been promoted to management roles. It doesn't matter how hard it becomes, you are supposed to be the person to help the customer and lift up the team. Maybe I got you on a bad day, maybe it's been especially rough that morning, and I understand that. But I was in to get donuts to start my son's birthday off with a smile, and the rudeness and sass left a lasting impression on me for this store. As a recommendation, the next time you are short staffed, don't go inside the store only, people are willing to be lazy and wait in the drive through, hence why I waited 5 minutes prior to you tell me it was inside only. If you absolutely have to go inside only, put up a sign on the speaker. It takes just a few minutes to go into the office and type up a message and slap some tape on it to put it on the pole to avoid any confusion and irritation from a customer prospective, which may have also lead to less irritation on your end.

Came for the St. Patrick's day donuts, wasn't disappointed. The fresh donuts are always so soft and pillowy, and it's fun to watch them being made. The tables inside were a little dirty, but the donuts were good.

Open 24hrs on Friday and Saturday's and decent friendly service. It can sometimes be hard to get in and out of, but it's nice to have a Krispy Kreme closer to home now. Make sure to sign up for their rewards for all their promos and freebies. It definitely makes it worth it. The hot light hours are also available in their app. Not somewhere I try to come often, but will make my way here on occasion. As far as chain doughnut companies go it's one of the best.

I was soooo excited to try the cream filled original donut. What I received was a regular glazed donut sitting on top of a layer of cream! It's messy and was not as the menu listed!

The lobby seems to be never open when they say they are 9am on Monday - they should have their lobby open. I have really never had good service at this location even when they are open - I recommend taking the 20 min drive to the Marietta location.

In 1937 Vernon Rudolph along with two friends started a donut company with a "secret" recipe from he had obtained from his Uncle. The trio were so cash strapped that the ingredients to make his first batch of donuts were actually donated by a local grocer. Fast forward 80 years with over 1000 locations in over 25 countries the company now sells about 1.7 million dozen dozens a year. (If my math is correct that's about 20,400,000 a year.) This location off of highway 92 next to the Ruby Tuesday is located in an abandoned gas station. If you're going North on 92 just turn by the Ruby Tuesday and go behind the restaurant to get to the Krispy Kreme. In fact the couple of times I've been here I had to park in the Ruby Tuesday parking lot and walk up the hill because the Krispy Kreme lot was completely full and I couldn't even make it to the restaurant because the drive thru was so backed up. Have no worries...the folks here know what they're doing. They have an employee out in the parking lot directing traffic and inside they move the lines pretty quickly. (This Sunday morning I was 12th in line and I think I was in and outta there in about 8 minutes tops!) Of course friendly service and clean restaurants are the Krispy Kreme hallmark. This location is no exception... Hope you'll come by and get'em while they're hot.... 1014th review 12/17/2017

WOW!! Again this location at Hwy92 and 575 is having issues. The Hot sign is on but when I go in I see a system that is in serious need to attention. Doughnuts getting stuck and burned! The burned bits making it into the glaze and on doughnuts that somehow make it through the gauntlet yet look far from appetizing. So I settle for an already made "Cold" one. NOPE!! Something is up with whoever is making your formula because the glaze is seeping into the doughnuts and not creating the nice crisp shell coating KK is known for. I am no longer going to visit this location.

Waited 5 minutes at the window order before they would take my order, then another 5 minutes in line after the order to get to the pick up window. Awful service