Susie Q.
Yelp
I've ordered delivery from here several times and especially more frequently during Shelter In Place. It has been hit or miss, with the chicken tasting exceptionally moist on some days, while on other days they are much drier and extremely salty. Even so though, this is one of my favorite fried chicken places in the City. The pieces of chicken are satisfyingly large, and the honey biscuits are unlike any other.
Food is a solid 4 stars, but this review is in regards to my experience today when I came in person to order and pick up. It was my first time actually visiting the physical store, and though I was initially super excited to visit, what resulted was pure disappointment in the lack of professionalism and service that I received. There was no social distancing in place. Additionally, it appeared that a former colleague and friend came to visit the workers, and spent the whole time in there Just hanging out and chatting. When I paid for my order, he even looked at the pay machine and told the cashier in Spanish that my card didn't go through. Definitely nothing wrong with my card, so I asked the cashier to pull up the screen again so that I could enter my info. This nosy friend of theirs was looking over my shoulder, until I had to look at him to back off as I was entering my pin #. Then they were joking in Spanish to each other that I didn't want him looking at me while I was putting in my personal information. Personally, I don't think it's ever okay to talk about customers, especially not when they are standing right there in front of them! Anyway, the cashier then proceeded to give me my order, until I had to nicely remind her that she still needed to give me my slushie drink. She hurriedly made and handed me my drink, and it wasn't until after I had already left the restaurant that I noticed that the cup wasn't even filled all the way. It wasn't expensive or anything, but given that 7-Eleven is right next door... I could have gotten a much better value at that price point. Service inside the store was just so disappointing, next time I'm going to just stick with delivery.