Kim A.
Yelp
The food is good, but the service is horrible.
I came here with a group of 6 on Friday afternoon. It wasn't too busy when my group came, and we were seated fairly quickly.
We ordered our drinks and entrees. Thai Iced tea and Fanta. For entrees, we ordered the Shrimp Tempura roll, Hot JB roll, fried rice, soup, Stir Fry, and a Shrimp Drunken Noodle. The fried rice was for a child. We requested the rolls and the fried rice to come out first. The waitress said she could not guarantee which would come out first. Weird, but ok.
The rolls and the soup came out first. However, the fried rice never came out. The poor child had to sit there very patient and hungry with no food. We asked the waitress the eta on her food, and she said, "Be patient, it's coming."
Anyone who works in service understands that the children's meal ALWAYS comes out first. The Stir-Fry came out next, and still no sight of the child's meal. The drunken noodles came out, and shortly after, the fried rice came out. It took over an hour for the hot food to come out.
The waitress never came to the table to check on us. She never tried to resolve the issue by bringing something else for the child to eat in the meantime. She deliberately walked by the table several times and refused to make eye contact. She never stopped to check in and apologize for the long wait. She did absolutely nothing! When I complained to the waitress, she stated they only have 1 chef and the hot foods are taking longer than expected. Unacceptable!
The food was decent, and the presentation of the food was nice. BUT, the service was extremely poor, and I will never patronize this restaurant again! Horrendous service!