Karla T.
Yelp
The two star rating is strictly for their employee BRUNO only !! , he was literally a saving grace . I know Reno Isn't the most diverse place but the service received in this establishment was absolutely unacceptable !! . We were seated on the back booth near the window , essentially tucked away in a corner , and briefly told about the all you can eat menu . Bruno was excellent with his recommendations. The service was chaotic and there was a bit of confusion about who was my server since multiple people continued to come to my table at random , I should have been thankful , because at a certain point nobody came at all !, there were people who came in after me , who were served before me . It got to a point where the girl who was originally my server completely stopped acknowledging my table , she would come by , service the tables around me , and walk away, I had to literally get up and ask for a server !, I sat there for 15 mins and watched multiple servers cater to the tables around me but never acknowledged my table ! it also didn't help that many of the workers unfortunately don't speak English the Chefs included . My friend was given a bunch of recommendations from Bruno , which he went ahead and ordered , we also got tempura veggies , the soft shell crab ,& I ordered the baked spicy salmon roll , and popcorn scallops, I was not very happy with anything I ordered, all of the food was bland with no flavor, and all of the fried items were coated in a thick breading that tasted like old grease . The popcorn scallops absolutely made me upset , because they were drowning in two different types of sauces that aren't mentioned on the menu , they tasted like rubbery ,fried balls of grease I immediately sent them back , like the sauce should have been on the side unless requested on the item by the customer , the sushi roll was okay , but it was nothing to write home about, I only ate 3 pieces because by then I was ready to get away for this establishment, my appetite was long gone due to how long I sat and waited , the restaurant was busy but when I first arrived it was fairly empty , my table received an order of popcorn shrimp that I never ordered , which as well was drowning in those sauces, those were sent back as well because I didn't order them , one of the servers attempted to tell me I did , which I assertively reminded them that no I didn't I ordered the scallops ! , overall the fish on the sushi was fresh , that's the only plus , but there is nothing positive about this place for a first time experience, the service was chaotic because it seems like no one is assigned a section or table that they work, so things were all over the place , the establishment would make for a nice dinner date , but I suggest maybe looking elsewhere before settling for this place , I was absolutely disgusted to essentially be blatantly ignored , my friend and I were the only black patrons in this establishment, so it was hard not to feel like the piss poor service we received wasn't charged by that little tid bit, there was a woman who I'm assuming is the owner who came by as we were leaving , she was polite but it was a little to late .
