Mark T.
Yelp
My wife invited me and her two kids to Kura sushi, a new restaurant designed to deliver a true Japanese experience where the sushi is delivered by a conveyor. I've never been, and being a techy type, I was excited to say yes.
We entered to find an Amazon warehouse of belts and conveyors delivering sushi from the kitchen to the diners. Then, from nowhere, I see a robot glide past with a smiley face on the screen and drinks in its back being delivered to each table. With more gadgets and gizmos than your average adult toy mega store, I once again became excited, but this time to finally get sat down, and start enjoying the experience.
There was nowhere to stand while waiting. People were cutting the line to check on reservations, and the front areas seemed to harken more to a traffic jam in Italy than the automation and organization becoming of Japan.
After a short 40-minute wait, we were shown to our table where the lady explained how to order, how the robots delivered drinks, how to pull a plate out of the sushi delivery capsule, which conveyor was for general food, which delivered A La Carte food, how to call for her help if we had questions, and finally how to pay. After the "ins and outs" of the sushi delivery Ted talk, we started to get our drinks order put into the control panel. We waited some 20 minutes, and a 3ft high pygmy robot arrived, quietly whispered something that none of us heard over the noise. It turned its back to us exposing our drinks order and I proceeded to remove the rather sticky cups from its rather sticky backend and realized that judging from the shiny area where the cups were sat, it's acceleration and deceleration was set to "spill" mode and thus our drinks are now 70 percent full and very sticky.
It was at this time I realized the table for four must have been specially designed and made for this restaurant by Mattel as the partially filled sticky cups that were delivered by the shy pygmy robot had taken up much of the " my first table" space. I also noticed that 3 out of every 5 sushi capsules were already opened, and we were located at the end of the general delivery conveyor. So instead of waiting for the food I wanted to randomly appear, like a contestant on a TV game show, we would order exactly what we want on the other conveyor and off we went again into the control panel for "a la capsule" ordering.
We did finally have a couple of capsules with sushi come past on the general conveyor and tried frantically as they passed to remove the plate from the capsule before our window closed. But we were unssuccessfull and suddenly, our sushi day turned into a hunting expedition, with only a few seconds to decide, target, pull the trigger, and hope our food doesn't get away.
The sushi hunting, shy pigmy moomba, sticky cups and barbies kitchen table were all becoming a bit much of a gimic for me, I just wanted to eat sushi. I had been there over an hour at this pont but not to be a downer for the children, I worked to be happy like all perants at Disney, you do it for the kids while they enjoy the show.
Finally, we got a plate to give up its will to remain in its life support capsule ( at least the fight felt that way), and I have to say I wished it would have won the battle. Such dissapiontment was not worth the fight. The plate was not clean, the spoon for the soup had a huge lump of crud on it, and the shrimp atop the rice was almost transparent. Most of the plates were not clean, and I suddenly found myself asking if all these capsules were cleaned as they go around and around all day, I tried the translucent shrimp and it tasted as it looked, insipid, void of anything but rubbery chew, and sorely disappointing.
We wanted more drinks, but you can not order refills on the console or you get charged, so we had to call for help, and the lady took our refill order and just like the hyper efficiency of japan withing 15 minutes the shy, pigmy, drink spilling moomba delivered 65 percent of the drinks we needed.
I didn't eat anything else, I was done. So I waited for the others to achieve their own peak levels of dissapiontment, and we took another three birthdays of time trying to pay the $130 bill for four people at the console.
There is a cheaper way to have the same experience. Go to your local grocery store that sells the pre-made sushi, the kind that makes you feel "risky" when you pay ( same quality foods). Get in the longest line at self check out (same waiting time) then place the food on the conveyor ( same delivery system) and watch it move ( same amount of wow factor) and finally, eat it in your car in the parking lot ( same level of table space) and actually you'll gain, as you save having to tip !
By all means, take your kids and let them have fun, but I'm going down the street to friends sushi, consistent, good quality, low noise, and all of that for the same price, in half the time and without a moomba in site.