kumquart m
Google
I rarely leave negative reviews for restaurants — the last time I did was a long time ago. It was my boyfriend’s birthday, and we had dinner plans with friends at 8PM. Since we hadn’t eaten lunch that day, we were really hungry and decided to grab a quick bite beforehand. Around 6PM, we arrived at this restaurant.
At the entrance, a bearded man told us that bar seating was available without a wait, but we’d have to wait for a regular table. My boyfriend said he preferred not to sit at the bar. The man said the wait would be around 15 minutes, but couldn’t guarantee it. We said okay, especially since we saw many empty tables inside.
Twenty minutes later, we returned, but our table still wasn’t ready. The same bearded man was now very rude and told us not to wait at the entrance — that we would receive a text when it was ready. So we walked away again.
Fifteen minutes later, we got a text and returned, but the same man said it was just a heads-up that our table would be ready soon, and told us to keep walking around but not go too far.
At this point, I was already quite upset, but tried to let it go because my boyfriend still wanted to eat there. After another 15 minutes, we were finally seated — at the bar, and at the farthest end of it.
We tried speaking to him, but he ignored us. Altogether, it was already 7:15PM. We didn’t want to argue anymore, just ate quickly and left.
I understand that restaurants in Flushing can be busy and that waiting is normal. But it’s hard to understand why we had to wait so long when many tables were clearly empty, and on top of that, ended up being seated at the bar anyway.
Other Kura locations in New Jersey are great — even in Japan, where they’re extremely busy, the staff at the front is always professional and polite. The brand is supposed to be about speed and automation.
But the man at the front of this Flushing location — I’m not sure if he’s the manager or what — was such a terrible representative of the brand. He made the experience embarrassing and frustrating.
I won’t be coming back again.