Janine A.
Yelp
4 stars because it's a novelty & the dishes they do well, they do REALLY well.
The prior reviews are accurate- portions are small, avoid raw sushi, and be prepared to wait. I already knew that going in, I went anyway, and still came away with the fun enough experience that I'm planning to be back.
Went MLK Day. I will mostly return because my kids loved it, it's super cute. They pulled the dishes off the belt, the robot drink server, it's totes adorbs. They're talking about it constantly, I know I'll return in a couple weeks!
The good:
The service. Miss Nikita the hostess & Miss Christina our server- divine.
Taiyaki Ice cream - do it. This will bring me back with or without kids.
Kids also enjoyed strawberry mochi ice cream.
Crispy Squid & Gyoza- delicious, but very small & overpriced for the serving. I swear I was eating one tentacle cut in pieces.
Nigiri: beef w/ Yakiniku sauce was good, but beef w/umami oil was outstanding & addictive.
Roll- spicy popcorn shrimp. A piece of fried shrimp is sitting on top, so you know you had a bite!
Milk creamy tart- my son loved it.
The so-so:
The Tamago & Inari - meh. Not special.
Shrimp/sweet shrimp nigiri- they tasted the same and both tasted like nothing. It was m a bite of unseasoned cooked shrimp.
The Bad:
The wait - which I expected, but after seeing the manager on the news that morning, and she said to get the app to get on the waiting list, I did that. I download the app, I had to make an account, you have to input your phone number so they can send you a verification code. It was like trying to access your bank account, really ridiculous. After all of that effort, the waiting list feature was not active at the Philadelphia location at that time. I ended up waiting for hours, and the line was inside and outside. And they never had the waitlist option turned on.
PLUS, we ended up taking a couple of trips to the bathroom while we waited, I couldn't believe all the empty seats and empty tables and empty booths I saw. some needed to be cleaned, some were ready to go. There's so much staff milling about and I don't know why because they're not providing a strenuous tableservice experience. Why are all of these people stacking plates & carrying things to & fro, but no one is getting the tables cleaned, and they're not seating the tables that are ready. That was really frustrating to witness. The first priority of every moment should be making sure tables are cleaned & seated. i'm waiting for hours at an automated restaurant and I see empty tables.
The four of us spent $115 before tip, and had to go get something to eat afterwards. Nobody had enough food after 100+ dollars spent. Pretty lame.
The ugly:
Takoyaki- Disaster. Had to send it back. So completely mushy inside it was not cooked through. And i've never had an experience were octopus was super fishy. I had to send it back, and forgot to check if they took it off the bill. :/
Wagyu Nigiri- laughable. Super tough & dry, just why? I thought I was being punked.
one of the cooked rolls, maybe shrimp with avocado. Or crunchy something. It doesn't matter. Bottom line, you take a bite and all you're eating is rice. Rice wrapped in seaweed. Totally ridiculous. Stick to nigiri, or a roll that has the promised protein sitting in your face so you know that it's there.