Jena L.
Yelp
Please forgive me as this is my first bad review, but i actually think it could help a future bride so I am at peace with it. I really, really wanted to like Kyras Bake Shop! It was seeing all of these great experiences on yelp that made us choose them in the first place.
This review is for my experience ordering a wedding cake here.. I seriously would not recommend going with them for your big day.
For our cake tasting, I was SO excited I could barely contain myself on the way over! That excitement was slowly chipped away by the person who was not wearing a mask and was very, very rude to us. Neither of us have ever been married or had a custom cake made and were looking forward to getting guided through the process. Instead, we were rushed and my husband was given a cupcake with soy which he is allergic to (I had already communicated we wanted a soy free cake). I understand that miscommunications happen but this person's response was to blame us and not apologize or offer us any alternatives for the tasting. We just assumed this person was having a bad day and opted not to complain at this time.
Since we were rushed, i began rethinking my cake design and emailed these changes to them, which was confirmed that they could do. I put the original cake design out of my mind because it clashed and was ugly.
Flash forward, i get a confirmation phone call from Kyras the week before the wedding and after finally getting ahold of them (i called 3 times, 3 days in a row with no answer) just a few days before the wedding. We talk about the cake and they tell me I could change the color (which i say yes to because the first person told us it had to be a pink cake) and we talk about the gold foil design and hang up. I dont believe we went over the rest of the cake because i would have let them know it was wrong if we did!
On my wedding day, my friend brought the cake to the venue and i realized i had received the original cake design with a change of color and the correct gold fill but sadly, none of the other changes. It was a huge blow on my wedding day and I had to redesign the flowers for the cake on the fly. One of my family members even commented on how busy it looked... It was a little embarrassing because i had been bragging about how beautiful our cake was going to be!
After my honeymoon, I contacted Kyras and told them everything. They told me that the person who we had originally talked to had been fired, and that they were sorry for the cake mistake but basically it was my fault.
Ouch!!! I dont want anyone to get fired for one bad day, it is not ok to treat employees as if they are disposable. If anything, this just made us feel much worse about the situation.
I had the confirmed changes in writing via email... I understand that things happen and I wasnt even looking for a refund but this shop is next level for poor customer service. Hands down the most stressful part of my wedding day and planning process was this freaking cake.
In fairness, I do have to say the good parts of our experience. The ugly cake was pretty yummy and the people who were working the counter on the day of the tasting were really nice! Also, had it been what I had ordered for my once in a lifetime cake, i'm sure it would have been beautifully executed but sadly, this was not the case.