Steve N
Google
I would like to begin by expressing my deep appreciation for the extraordinary level of attention and kindness I received while dining at your restaurant. As a disabled guest, navigating certain spaces—particularly seating arrangements—can often be challenging and, at times, even emotionally difficult. On multiple occasions in multiple properties I have been asked how disabled I am or whether I could walk to a particular table. These types of questions, though perhaps well-intended, are not only deeply uncomfortable but also reflect a lack of thoughtful consideration.
Your restaurant stood out as one that did not subject me to such questions. This simple yet powerful act of respect and awareness made an enormous difference in my experience. I want to especially commend your manager, Eric, who exemplifies the very best in hospitality. He is generous, thoughtful, and impressively committed to customer satisfaction. His attentiveness and warmth made me feel genuinely cared for. Eric is a tremendous asset to your organization, and I hope his value is recognized internally as deeply as I recognized it during my visit.
I would also like to extend my gratitude to Jason, who provided truly exceptional service. His recommendations were spot-on, and every detail—from the food and beverages to the cleanliness and overall experience—was flawlessly managed. Jason ensured my drink was never empty, my napkin was always refreshed, and the table remained impeccably tidy. His attentiveness was consistent and genuine. Having lived and dined in luxury hotels across the globe—sometimes for months or even years at a time—I consider myself well-versed in what distinguishes good service from great. Jason is, without question, among the best I have encountered. As someone who has lectured on customer care and service at institutions around the world, including the American University in Cairo, I do not offer this praise lightly.
In addition, I want to acknowledge JD and Antonio, as well as the welcoming staff at the front desk. Each one of them contributed to an atmosphere that felt warm, inviting, and sincerely hospitable. They made me feel not just accommodated, but genuinely welcome.
The combination of excellent food and extraordinary service made this dining experience memorable. I will certainly be returning before I check out, and I will enthusiastically recommend your restaurant to others. Please extend my heartfelt thanks to the entire team for their professionalism, kindness, and generosity. You all deserve every accolade.
Warmest regards,