John C.
Yelp
Food was hot and tasted fine, dessert was good. Quality of food definitely could be better for the price point, but inflation is everywhere at this point. The lighting seemed a tad too bright for a restaurant, but our party of three came in for a casual dinner not expecting ambience. No discernable music playing, or general ambience allows the tightly packed dining room to sound like an auditorium. Service was horrible.
Our server Eric was obviously stressed out, he was very short with us and barely gave us any attention. It took a while for him to greet us and get our drink orders taken. The wine we ordered also took some time to get to the table. Eric walked by multiple times and didn't even glance at our table when we were in need of refills on our water and bread. When requesting refills he would visually scoff at us and not respond with a definite answer. Most of our interactions consisted of him passing by our table and us trying to hail him down with an ambiguous, mumbled response in return.
As someone who's worked in the service industry, I understand when things get hectic, interactions have to be quick when bouncing between tables. But being rude and annoyed in front of the customer shouldn't even be considered. It's ironic since our needs we're mostly fulfilled by assistive staff (which we had no problems with), so I'm having a hard time understanding why he was so flustered when it seems like most of his job is intended to ensure customers are having a memorable experience. Eric walked by empty handed every time I saw him pass our table, which shows his incompetence of multitasking as a server since he could easily tend to our basic needs (or at least ask if we needed anything) while heading to another table. After ordering dessert, we were visibly ready for the check with our wallets out while he passed us multiple times not even glancing at us.
The table was taken back when we asked to split the check at the end of our meal and he responded with an annoyed, condescending look right to our faces without saying a word. This interaction was the sole reason I chose to write this review, I am usually patient and understanding and like to give people the benefit of the doubt, however, his whole demeanor and overall rudeness straight to our faces ruined our night and made us regret even going here. The principle of even tipping our server was harsh considering how subpar the service was.
Other servers seemed to be tending to their patrons, so I wouldn't say service is overall horrible. We definitely had a bad apple server which stained our first impressions of this restaurant.
**Also updated my review from 2 stars to 1 considering the multiple 5 star reviews seem to be fabricated by bots. Funny enough, I'd rate the service they used to pump up the reviews higher than the establishment itself.