Anne S.
Yelp
I visit her about three times a week, and have seen it take a nosedive over the years. Here are the two things that make me so sad (knowing how good it once was):
Service -- SO SLOW... I mean agonizingly slow. I waited 26 minutes in line on Sunday at 10 am and 12 minutes today, on a weekday at 9 am. And it's not like it's due to popularity; it's due to them just letting the line build. I've walked away more than dozen times when I see that line since I know it won't actually move at a normal pace. Today there were only two people in front of me and it still took that long. There are generally two employees in the kitchen area making sandwiches, and one (maybe two if you're lucky) in the front. Usually it's just one. That person will take an order, then start to fill it, one item at time, usually with their eyes downturned, turning around for several minutes to make drinks, and ignoring the line until the full order is done. In that time, the line builds and it's just people waiting. Then if you're lucky they'll acknowledge the next customer, but not until then. I know it's a French cafe and not Starbucks -- and I almost NEVER order a drink there because I know it takes 15 minutes -- but the transactions per hour at this place have to embarrassingly low and they would do so much better if they thought, even a little bit, about how to move people through faster so that they can actually have a leisurely, lovely time there and not just spend the whole time waiting in line. (For example, a separate line for bakery only items? A dedicated person to run the coffee machine? More than one person at the counter? Preorder at the door and then wait to pay while order is made?)
Food -- generally good, but inconsistent and EXPENSIVE (e.g. sandwiches $11-16 and no side salad or bag of chips). Some days the bread is burnt on the ends and somedays its white and colorless. The baguettes have shrunk IN HALF over the years. Some days the croissants are perfect, and other days they're flat, the raisin ones not even held together in their spirals.