A X
Google
August 2025:
Usually I have pretty good and delicious meals when visiting Japan. I booked this place for a special occasion (boyfriend’s birthday). In the reservation, I wrote that 1 person is allergic to shellfish. When we got there, service and food was just not good. This was by far the worst meal I’ve ever had.
Let me start by saying: Half the menu had shellfish on it and I had to mention to them again stating that there is a shellfish allergy. They looked lost and confused because they didn’t know how to substitute his meals. They would give him a piece of prosciutto as a substitute. Do I feel like the price matched what they substituted with? Absolutely not.
All the courses that came out was way below average. The gazpacho was bitter and the uni didn’t seem so fresh. The truffle gratin with egg threw me off the most because the truffle had no truffle taste. And it was so watery. How is that even possible? My bread course came out after course #6. I added extra yen to have a fish course and they gave me 2 pieces of grilled calamari stuff with breadcrumbs. LOL I felt like this dinner was just a prank!!! I just wanted to leave so bad. The only thing that tasted good was the fried eel, prosciutto, and the wagyu steak. Our last course was dessert. And it was terrible.
No water was ever served to us but instead, the drink menu was shoved in our faces. They finally poured us water at the 7th course!!!!!!! The waiters don’t know the menus and when they brought us dishes, they can’t explain the dish correctly. One waiter told me it’s eggplant in my gazpacho when it’s clearly edamame???? Oh my goodness. I think only 3 dishes was explained to me clearly and matched the description!!!
Service was SLOW AND BAD. This whole entire dinner took 2.5 hours. Our table was never fully cleared or crumbed. Our empty glasses just sat there with us, melting ice and condensation all over. We had to keep the same fork and knife for ALL courses except dessert. I am so confused because I’m not use to this type of service. I thought this was high end dining….? Might I mention that online they have a dress code but when I went in, I saw people wearing shorts, sneakers, and a regular T shirt. I just need some clarity here.
The staff needs to be trained better and know the chef’s menu. Food allergies are a serious matter and I think maybe they need to do more research. Food is so mid and the price does not match it. Are the reviews online real? Because I really am speechless and shocked with my experience. I wouldn’t recommend anyone to come here. I’m sorry for such a negative review but this was my biggest regret of my Japan trip. This is very traumatic for me and my partner.