Sarah Jane M.
Google
Unfortunately, the experience failed to deliver on even the most basic expectations of quality.
We ordered their two signature dishes—the seafood platter and the Patagonia king crab—both priced at a premium that should guarantee freshness and execution. Instead, the raw fish on the platter arrived with an unmistakably fishy smell and taste, signaling anything *but* freshness. The body of the king crab suffered the same fate. When we raised this (very reasonably) to management, the manager consulted the kitchen and returned with an explanation that the seafood wasn’t “not fresh,” but rather “matured” for a couple of days. This felt more like linguistic gymnastics than transparency—rephrasing the issue instead of taking accountability for it.
What made the situation more frustrating was the manager’s demeanor: unsympathetic, dismissive, and unwilling to acknowledge the problem. Their offered “solution” was simply to replace the raw items with cooked versions of things we had already eaten—hardly appropriate for what is supposed to be a curated tasting experience.
The bright spot of the evening was our waiter, who was warm, attentive, and sincerely apologetic. He even offered us a complimentary dessert, which we genuinely appreciated. But exceptional service from one staff member cannot compensate for poor food quality, weak management, and an overall underwhelming dining experience.
Calma simply does not live up to the hype, nor does it justify its price point. Sadly, this meal was emblematic of what has been a broader trend—Santiago’s dining scene has been surprisingly underwhelming compared to other culinary destinations in South America.
I would not recommend Calma, and I hope they take a hard look at the gap between their reputation and the reality they’re serving.