Aaron M.
Yelp
Very Disappointed. I was asked by two friends to join them for dinner here. We got there and I got a phone call from my mother, that I stayed outside to take while they were seated and placed their order, for a fajita. I came in about 5 minutes after they had placed their order, and placed my order about 5 minutes after that. We watched as several other people were seated.
My order came out, and I started to take a bite, and I realized theirs hadn't, so I stopped and asked if they had ordered anything beyond the chips and salsa. They said they had, but encouraged me to eat. I watched as the people who had come in after I had, which was definitely after they had, were all served their food, many of them had ordered fajitas as well, just like my friends.
The bartender commented on the fact that their food seemed to have taken a long time, and that he would ask our waitress to check on it. We watched as people that had been seated after them were finishing their meals. We asked again about the missing food. It was finally brought out, but without the tortillas, so now we are sitting there with the sizzling delicious plate and no tortillas to eat it with. Just the torturous sound of it sizzling while the savory aroma teases us. The table across from us was brought additional tortillas while my friends waited.
They FINALLY got the tortillas and were able to eat. but even after all that ordeal, even after waiting and watching other people getting served, and being polite about asking where the food was. My friend's boyfriend was intentionally restraining himself remarkably given the degree of insult this was to him, as a black man, and my friend as an Alaskan Native, watching all the white people, including someone at his own table, be served and his order being lost. Then to look at the check, and not only was he charged in full for a meal that, while delicious, he had to practically get up and go in the kitchen himself for, AND they charged for the extra chips and salsa that we asked for while we were waiting for the meal that was running so incredibly late.
I have been to this restaurant for years and it really hurt to see them treated so poorly, and then not even have the slightest effort to show that they felt badly about the incident. Sure there were plenty of "I'm sorry it took so long" and "I'm sorry it is taking so long i will check" and my favorite "I'm sorry, I think your server may have had a little too much fun during Pride last night" but getting charged for even the extra chips and salsa to eat while waiting was really the cherry on top. I love your food, and have always recommended you to people just because you have always treated people I take there or meet there and myself well. To try and dismiss it as the server partied a little too much the night before and still charge for the meal and the drinks? I am more than a little disappointed, and surprised that you did that.