Humera M.
Yelp
THIS PLACE IS RUN BY THIEVES. If you're a woman, I wouldn't go here unless you want to be attacked, robbed, and yelled at by incompetent employees just for asking for assistance.
I had my phone stolen there last night (along with multiple other women) and the staff offered NO help, or even any kind words. Instead, they were beyond RUDE, disrespectful, and kicked out me and the other women who were victims of theft. It's clear they are working with and/or protecting the thieves.
Full Story:
I was at La Descarga on a Saturday night. I was constantly checking to make sure that my purse was secure because the place was so crowded and I was being overly cautious. I was in the main room but it was way too crowded and we could barely move/breathe so we decided to go to the second room. On the walk over to the other room, I checked my purse on my shoulder. The clasp was locked. I entered the room and started dancing with my friends. Less than 2 minutes later, I checked my purse on my shoulder again, and I noticed it was unlocked. I looked inside, and my phone was gone. I immediately knew it was stolen.
I walked to the nearest security guard and told him what happened. He said he would check with his managers to see what they could do. I quickly logged into findmyiphone on my friend's phone. It showed that the phone was still there. The security guard then returned and told me that he reviewed the security camera footage and that a 'little boy' stole my phone. (this is a 21+bar, WTF). He said all he could tell me was that it was a 'little man looking boy'. I asked if the DJ in that room could pause the music for a few seconds so I could play the findmyiphone alarm sound. He said he would check with his manager. He disappeared for like 10-15 minutes. While he was gone, a woman came up to me with her husband and said that her phone was just stolen too.
I looked for the missing security guard and found him standing outside with his manager. The manager asked me to step over to him so we could talk directly. There were two other women there whose phones were also just stolen too. He told me there was nothing he could do except take my name and email address to reach out to me if my phone showed up. I asked again if he would pause the music for 10 seconds (as they've done multiple times throughout the night for various announcements) so I could play the alarm sound in the small room because my phone and the thief were still in there. He said that he wouldn't disturb the other guests just for me and the other woman. But I'm sorry, if you know there are thieves in your establishment actively stealing from multiple of your customers, wouldn't you want to do something about that to protect your customers. It's clear they don't care.
He told me that people get drunk in here all the time and drop their phones and claim they've been stolen. He was trying to gaslight me. I told him that I hadn't had a drink all night and was sober. I asked him if I could watch the security camera footage the other security guard was talking about. He then started raising his voice at me. He was yelling saying that there's over 300 people in there and how dare I expect him to watch the footage right now. I very calmly told him that I didn't ask anyone to review the footage, the other security guard voluntarily told me that the security camera footage had been reviewed and that he saw a little boy/man take my phone. I just want to see that same footage if it's possible to figure out who in the bar had my phone so I could get it back. He started yelling at me and calling me a liar. At this point, I walked away from him because he wasn't offering me any help.
I walked back inside to find one of my friends so they could order me an Uber so I could leave this godforsaken establishment. I was standing near the exit about to walk back outside to leave when the same manager/security guard walks up to me and yells at me that I need to leave the establishment. He proceeded to go back inside and kick 2 of my friends out too. (Mind you - they had no interactions with this man, he just knew they were with me). Shocked is an understatement to what I was feeling in this moment. MY phone was stolen, and he offered me NO help, yet he was kicking ME out.I understand that businesses aren't required to help you in times like these. I could accept that. But his ATTITUDE was unacceptable. He is one of the most inconsiderate and disrespectful people I have ever encountered.
I'm truly appalled that instead of helping any of us victims of theft, the security at La Descarga told us all to leave. That told me all I need to know. The staff of La Descarga is either working with the thieves, or they are the thieves, or they're intentionally tuning a blind eye because they're lazy fucks who don't care about their customers. This place is either run by criminals of just insanely negligent people. Either way I won't ever return.