Marcy A.
Yelp
Do not host an event here!
I hosted my wedding rehearsal dinner at La Fontana this weekend. Knowing our rehearsal fell on Valentine's Day, we reserved the side party room in August to ensure the staff had plenty of notice and could manage their Valentine's reservations accordingly.
Issues began about two months prior to the wedding when I called to make sure we were still on the books, and I was told that all menu packages were actually $10 more than what is listed on the website. They claim this change was made in January 2024 and that they did not have the ability to update the website. To accommodate this misunderstanding, all they could do was let us swap a couple items from the menu we originally wanted with the menu that fit our price expectations. Fine, if that were to be the only issue.
In the week leading up to the wedding, I received three different calls confirming my reservation. Then, a fourth call asking to push the start time back an hour and a half and if they could put us in the basement. They said they overbooked for Valentine's Day. I could not start my rehearsal dinner at 8:30pm when I booked for 7pm- as is typical, we had plans following the dinner. We accommodated the restaurant and said we could start at 7:30.
Things started ok but quickly took a turn when none of our family style appetizers or salads were given to us with serving utensils. When we asked our server for these, they looked bewildered and had to ask a manager. We never got any serving utensils, so people had to use their own dirty forks to serve apps/salads to themselves at tables with 12 people. Definitely not something anyone wants to do the height of flu season, especially with some immunocompromised folks in the room.
Our service then went from not great to nonexistent. We never saw our server- my parents, now husband, and I had to refill our guests water glasses and we had to serve our guests the desserts that we brought (I was told on the phone that our desserts could be plated in the kitchen. That did not happen, they brought my mom some serving dishes and a glove and said she could do it herself).
At some point, the Assistant Manager came out and said they would be giving us family style desserts on the house. When we brought this up to our server, she rolled her eyes and went to get a different manager. We spoke with this Assistant Manager about how one of our tables was given significantly less food than the other tables for the appetizers, she apologized and said they would bring out another round. The first round of calamari had 7 pieces on a plate and was given to a table of 12 people. They did provide an additional plate.
Someone claiming to be the owner (Yolinda, I think) came out, pointed her finger at me, and said "we need to talk." She proceeded to (quite literally) yell at my mom and I about how they had been very accommodating to us all evening and we would not be getting anything on the house. She said they would waive our $350 deposit but there was nothing else they could do. When we asked her about the lack of serving utensils, she said they do not have any in the entire restaurant and that they have never given them to any party and it has never been an issue. Sounds like a health code violation to me.
She proceeded to yell at us, as my guests were leaving, about how they had 100+ people waiting for their reservations and we needed to leave. I had the room reserved for 3 hours, and at this time, we still had another 40 minutes left in our reservation.
When we were paying our bill, my father tried talking to her, and she turned around and rolled her eyes at the server checking out my tab and said "Rich ass man" or "bitch ass man".
As an additional note, the restaurant does not carry any diet sodas. When I booked, I made sure they had sodas and coffee and they assured me that yes they did. No diet seems like an important thing to mention. I have a child family memeber with diabetes and my parents had to walk down the street to a bar to get a diet coke to go so she had something to drink.