Dr. F.
Yelp
My wife and I have been going to and enjoying La Locanda for almost 20 years now. We recently visited as guests of some of our friends, it seems things have changed for the worse. It's been about a year since we had a meal here, so we were excited to enjoy some good Italian food.
To start off, the Matre'd (manager/owner?) took his sweet time hugging, kissing and catching up with friends waiting to be seated while the line of folks waiting to check in clearly went out the door in the cold night. The place was also unusually loud. After being seated at a table, another table of twelve nearby got up to leave but decided to mull around, crowd the other tables and continue their loud cackling discussions (& eventually farewells) while the owner flitted around this group with glee. You could see the folks seated near them getting irritated not only by their loud conversations but also from being subjected to frequent bumping at their table by these pretentious fools as they bobbed between the tables. IMHO they should have been politely yet gently led towards the door rather than encouraging them to linger and irritate other guests.
As we watched this group slowly filter out, one by one, we wondered where our drinks were. The waitress reported that the bar was "backed up". It took 30 minutes to get our drinks and the wait time did not get better as things slowed down. It seems the bar gets "in the weeds" very easily. While waiting to be seated I watched as bartenders BS'd with folks at the bar while the wait staff waited and waited and waited to not only be simply acknowledged but provided service for their customers. Just lame.
I ordered a Caesar salad and their "famous" Lobster Ravioli which I had never tried before. Our meals took a while to arrive. When the salad eventually arrived the food runner said sheepishly "Uh, this salad is a little wilted" and put it before me - it sure was. I looked at him and was about to say "Why would you serve it then?" and he looked back at me with a frowned look that said "The next one won't be much better (so why ask)". So I didn't. I tried to eat it, but it was just too soggy. I ate about a third of the salad. The dressing was pretty good but the wilted Romain and lack of cheese made it not worth eating. I did not want to embarrass our host fitting the bill or myself by returning the salad after singing the restaurants praises earlier.
The "famous" Lobster Ravioli was described on the menu as "Lobster filled Ravioli" which "sounded" good on paper. I can assure you that there was no lobster meat filled in the ravioli on my plate whatsoever. What I got was six ricotta filled ravioli with maybe the lobster meat from 1/2 a claw and just a few miniscule pieces of tail and part or two of the small leg meat in a salty pink sauce ("delicate"? No). I felt this was outrageous for the charge of $33! I found neither any taste of lobster flavoring in the ravioli nor the sauce! I ended up eating only 3 of the ravioli and picked what pieces of fishy lobster I could find out of the sauce. If you're going to advertise "Lobster fille Ravioli" on your menu at a place like La Locanda you should maybe just try to deliver.
The other diners in our group reported salty sauces as well and no, we aren't old folks. I tried a piece of my wife's chicken dish but found the cutlet tough and flavorless.
I don't know what happened to this place, but I'd offer that perhaps a major refocus on service and food quality may be a better plan for ownership ignoring this current downward slip rather than wasting everyone's time with over-the-top coddling of a favored portion of their patrons while dissing other paying customers. If I go back, I'd go back solo only to see if anything has changed before embarrassing myself to friends and family by dragging them here again.