Marisa P.
Yelp
One of the worst Tex Mex experiences I've had in a while. My friend and I went last night and were the only young Hispanic/Latino people in the room other than the servers, which should have been the first sign to run lol. We asked to be sat at a booth instead of a table. We waited a while and a waitress never came to greet us. There was an older couple that had been sat at their table after us who one waitress was going to greet first. The waitress's name was Jessica E, according to my receipt. We had to get her attention to let her know that we hadn't seen a waiter yet, either. When she approached the table, she said "sorry guys, I didn't know they'd double booked me." So clearly the communication between the hostesses and waitresses was lacking. But this comment was unprofessional as it makes the restaurant look bad. Instead of saying "sorry," a better approach would be "thanks so much for waiting!"
We went ahead and ordered all of our food the second she got to our table. I ordered the $5.95 margarita martini special and even pointed at the happy hour menu to confirm. My friend chimed in and asked if they had any marg flavors. She said, we have mango, it costs extra, but I'll still bring it out for you guys. She made it seem like we were going to be charged the happy hour price. But at the end of the night, we were charged full price. When we asked the waitress, she got defensive and didn't remember having told us this. At that point, we just paid the higher price and called it a night lol. But yet another sign of incompetence from the staff here.
The food was sub-par at best. We got the $12 loaded queso fiesta. Cheese was a bright yellow, which is a red flag. I grew up on velveeta cheese, and this tasted very similar. My friend got enchiladas with a crunchy taco on the side. That chicken was okay, but tastes like someone threw it into a crockpot and only put minimal spices lol. It was also stringy and hard to chew.
My chicken fajita quesadilla tasted off and was so bad I stopped eating and we had to ask for a refund. Which we did get. But I've tasted better pre-cooked, pre-sliced frozen chicken at home. This was a completely different chicken from what my friend got, which is how we knew the difference. My chicken did not taste fresh at all. The waitress was super understanding about my quesadillas, but she did say the manager was going to come out and talk to us-- which he never did. We really were not interested in speaking with the manager, there was nothing else to say. But if you tell us the manager is coming to speak with us, again, that is what should happen lol. If it's a packed night and he can't come see us, we totally understand. Just maybe don't offer that to us LOL.
I will leave the reader to come to their own conclusions as to why we were given worse service from every table around us. I'm not sure if the waitress was new, it was a lack of training, etc. I feel we remained calm and respectful to the waitress despite our experience here. But service aside, the food was still not great. I would only recommend this place for the salsa, which was delicious!! And the happy hour drinks lol. With so many other great Tex Mex spots out there, my money would have been better spent literally anywhere else, even at Taco Bell. And since I see the owner Eli comments on every post, I am looking forward to hearing from you.
