Customer P.
Yelp
In normal urban bakeries, you come in, order and sit down where seating is available; first come, first serve. If you show up and there is no table, you get food to go or you go somewhere else. Well, not at this place. The owner profoundly misunderstands that it is not their average food that people come for, it is the atmosphere and people watching.
Des Moines is small and this place is the only game in town to go sit, have a sandwich, coffee or pastry and people watch. The owner does understand this "only game in town" part and implements unheard of practices in order to maximize profits. You can't sit down until you have gone through the line and purchased your order. Once you do, there are signs in booths that say "please only stay 45 minutes". Staff with faces full of contempt circle the bakery like vultures in order to grab your empty plate or cup the moment you set it down so you can clear out and others can sit. If you sit in a booth without being assigned that seat, the owner will very rudely make you get up and seat someone else there. Go read dozens of other 1-star reviews on here if you don't believe it. This practice of seating people is falsely presented as wanting everyone to have a chance to sit and eat, but in reality it is to maximize profits, because the food is nothing special. If you sit as long as you want they don't make the same money. We will keep coming until there is a better option, but never again when some competition opens, unless they change this amateur practice.