Emily N.
Yelp
I LOVED La Sorella and have been a loyal customer for majority of this year! I have never been more impressed with a nail salon, their nail techs, their work, and the way they run their business.
However today, I left their salon in tears. Long story short, I got a pedicure and a dip manicure. And when he was doing my manicure, I spoke up (a little too late) about the color...due to wanting to trust the process, and see what it looked like on all fingers. I have never not liked the result of him doing my nails so I truly was not worried and thought by the end it would look like the inspiration picture. Due to past nail salon experiences, I tend to never speak up if I am not satisfied with my nails because I feel terrible and do not want any awkwardness and just deal with the nails because I paid for them and it's not a big deal and I would wait until it was time for a new set, and hope for better results!
However, I felt different with La Sorella and thought my nail tech would understand if I spoke up about something I did not like. In this case, it has nothing to do with his work or the design. The design is drop dead gorgeous and he executed it perfectly, it just was not the color in the picture I sent him or that I expected. It was much brighter and vibrant, while I wanted more subtle and muted.
When I spoke up, I immediately regretted it because it was so awkward. I could tell he was upset but I just felt bad and told him to continue, and that the color will grow on me. He was clearly upset and started speaking another language and from there I was so anxious and filled with guilt.
He refused to take my debit card and did not let me pay and told me I was good to go. I begged and was on the verge of tears and he denied me every time. I venmoed his wife before I left and I even texted him when I got to my car to apologize for not speaking up sooner and that I will be taking pictures for him (per his request) and that his design is amazing......only to be left on read and my further appointment for December 29th was cancelled.
Very unprofessional in my opinion and just very sad overall. My goal of speaking to was not to get free service. I just wanted the color I asked for and now have to find a new salon.
Moral is: if you speak up, make sure you do it sooner or later or else you may be banned here too!