La Table

Excellent staff, wonderfuul restaurant. Room was regularly hot and humid, curiously, although a simple opening of the windows remedied this. There was also an air conditioning unit that was made available, but which we did not use. Location is wonderful, beautiful buuilding that was decorated with taste.

A few observations:||1. the breakfast service was rushed. Not sure why the server was in a hurry, but I felt pressured to make a choice quickly, even though it was only 9h30||2. The breakfast bread selection was OK, but not fantastic. A few of the items could have been fresher.||3. For the price you charge, I expect the omelette I requested to be a little more sophisticated than two eggs on a plate with nothing else||4. The garden is nice but the fake grass feels cheap for a hide end hotel||5. The constant background music all day and well into the night is highly distracting. It was too loud and it kept me awake in my room, which was right above the garden.

This is a lovely hotel that presents as five star but serves like a two star. We experienced repeated frustrations with forgetful staff and cleanliness that was not ideal. Our request for extra pillows was forgotten. Our room had a small balcony which had spider webs all over and bird poop on the glass railing. Despite telling an employee, it was never cleaned. We asked the concierge to recommend a fine restaurant and a day later he had not gotten back to us. We were sweltering in our room and asked for a blanket and sheet instead of the overweight comforter. The maid took the comforter and brought a wool blanket with no sheet nor cover. Even with a request to the front desk staff, we could never get what we needed and went back to the comforter, with A/C turned down low. |Turn down service was a total joke. They could not have spent more than 3 minutes. All they did was close drapes and turn down the corners of our comforter. They did not remove dirty teacups and used tea bags. Our shower towels remained draped on the tub where we dropped them. They did nothing! |A motion activated stairway light in our two story suite got stuck on all night, disturbing our sleep, and required a maintenance man to turn off the next day.|This place is lovely but they just don't have it together.

A lovely hotel in a good location. That said, it is not close to being a 5 star hotel. Our room smelled of mildew, carpet was stained, visible mould in the bathroom and insufficient breakfast choices all added up to 3-4 stars at best. Complimentary in-room treats had clearly been opened and enjoyed by a previous guest. Staff at front desk were somewhat helpful but brusque. We had a fine visit but Clarance did not live up to expectations in numerous ways.

Great central location but the hotel was disappointing and didnt meet 5 stars or Relaix and Chateau standard. We had a suite booked and were initially put in a loft room which was all painted virtually black and very dark and the bedroom was upstairs with very steep stairs which were steep and not ideal. Thankfully we were able change rooms and the other suite was better but still not 5 stars standard. Bathroom was tiny and small bed. On arrival we were not even shown where the bar was and only discovered it was there the next day.

The Clarance hotel is a lovely little gem in the city of Lille. The staff is friendly, the restaurant is good and the location is perfect, right in the center of town.

Fantastic hotel stay. Took my wife to Lille for 40th birthday surprise. Beautiful building and lovely staff. Well done Clarence Hotel.

It’s an old and dated but clean hotel. I especially liked that they provided slippers. However, I remember having to carry around a big key instead of a card key.

Excellent place. Worth a visit. Perfect location and great welcoming staff. Beautifully decorated