LaGuardia Plaza Hotel

Hotel · East Elmhurst

LaGuardia Plaza Hotel

Hotel · East Elmhurst

1

104-04 Ditmars Blvd, East Elmhurst, NY 11369

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LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null
LaGuardia Plaza Hotel by null

Highlights

Contemporary business hotel by LaGuardia Airport, offering stylish rooms, a bar & an indoor pool. Across the Grand Central Parkway from LaGuardia Airport, this contemporary business hotel is 7 miles from Midtown Manhattan. Modern rooms feature flat-screen TVs, free Wi-Fi and sitting areas. Suites add separate living areas; some include whirlpool tubs and/or terraces. A 24-hour airport shuttle is complimentary. Other amenities include an indoor pool, a sauna and a fitness center. There's also a sleek bar. Parking is available (surcharge).  

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104-04 Ditmars Blvd, East Elmhurst, NY 11369 Get directions

hilton.com
@laguardiaplaza

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104-04 Ditmars Blvd, East Elmhurst, NY 11369 Get directions

+1 718 457 6300
hilton.com
@laguardiaplaza
𝕏
@laguardiaplaza

$$

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Last updated

Mar 4, 2025

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@cntraveler

"Mitchell Z., a Queens-based animator, ended up spending 10 days in the LaGuardia Plaza Hotel near LaGuardia Airport, free of charge, while isolating from a roommate who tested positive for COVID-19. His belongings were searched upon entry, and he was given a private room with a TV to safely isolate for up to 14 days. Meals included breakfast at 7 a.m., lunch at noon, and dinner at 6 p.m. He received regular checkups from nurses checking his vitals, at 9 a.m. and 9 p.m. He also had a little oximeter to check blood-oxygen levels. Guests stay in their rooms most of the time, with two 15-minute breaks daily to step outside. Mitchell spent his time drawing, reading, watching YouTube videos and movies, taking long baths, and sleeping."

What It’s Like to Quarantine in a Free New York City Hotel Room
View Postcard for LaGuardia Plaza Hotel

Gordon P

Google
Staff was friendly and accommodating. Our request was met for a higher floor and quiet area which was nice. Overall a great value and pleasant stay. The in room coffee was a let down but the down stairs was great at an additional cost. They maintain the grounds very well.

Deb D

Google
We were early to the hotel due to flight from Dallas being early. The shuttle was timely and prompt. We got to the location and the outside attendees were extremely welcoming. The front desk clerks Heather and Pierre were awesome to accommodate us. The room we got was clean and more than what we expected. The view from our balcony was amazing. The jacuzzi tub has been exactly what this only body needed.

Parisienne W

Google
Pierre at the front desk was very welcoming. My family and I arrived at the hotel early Wednesday morning. Although under construction the hotel He greeted us with a friendly smile and great customer service. Check in process was a breeze. Thank you for starting our New York experience on a positive note.

2019tobad

Google
From the time we arrived the staff was very friendly. Rooms are clean and food is excellent. Cindy is a delight if you get a chance to meet her and Peter at the front desk. So comfortable. Best time, best place . This was my first time to NYC and the staff made me feel like a valued customer. Good job!

Dominic R

Google
This is my third time staying at the LaGuardia Plaza hotel. The hotel is extremely clean and well kept (even under construction) and the guest services representatives are top notch. The food and bar are clean and elegant. Great options. Very conveniently close to La Guardia Airport with shuttle service during all hours of flight times. I've dealt with Pierre multiple times now, and his service each time is phenomenal. He answers phone calls both from the room and for reservations kindly and his attitude and demeanor shows off what an incredible stay this hotel is. Every time I travel into LaGuardia, I will choose LaGuardia Plaza Hotel, as there are lots of options near the airport.

Kenneth

Google
Positive: The location was great Negative: There was no shower gel/body wash. It took a good while to get hot water. My son took a cold shower. The bathroom could have been cleaner. There was no elevator from the parking garage to the hotel. Would rate as 2.5 star hotel.

Rhonda

Google
Positive: The staff was amazing, friendly and helpful. The size of the room was great. The on site restaurant, also the included amenities. The shuttle service was excellent and the drivers were very friendly and knowledgeable. Negative: Only that I should have booked my entire 5 nights with this hotel instead of switching to a Downtown Brooklyn hotel.

Alissa Rodriguez

Google
This is a great option if you need to stay near LaGuardia airport. The shuttle is so helpful in getting to and from the airport. The lobby is well updated and spacious. The rooms are a bit dated. Our room was connected to the room neighbor’s via a locked door, and the walls were very thin, making it not a quiet, peaceful environment.

Jenn M.

Yelp
The staff was very welcoming while checking in, and it was a smooth check-in process. The lobby is vast, with lots of seating areas. There's also another restaurant opposite the elevator; I can't remember the name. It's within driving minutes of LGA airport, and the hotel offers a free shuttle that runs every 20 minutes, which was a plus for me while staying here the night. very convenient The hall had a weird smell. The room was clean and spacious, and the bed was comfortable. They do offer in-room dining until 11:45pm on the night I stayed because I ended up getting something late-night

Zachary S.

Yelp
Again just a cookie cutter response. However had the good sense to realize that I will not return,as it seems almost all complaints are met with "please give us another chance". Why would I spend my hard earned money in order for them to regain my trust? Actually I think the employee who responded here was the obnoxious woman who didn't care at the desk.

Tamica J.

Yelp
Great hotel! Right across from LGA! It has a restaurant and bar inside. Place is very clean and the beds super comfy. Appears to be going under some renovations but the work already done is very pretty. If in the area give them a try. You won't be disappointed.

Karen

Yelp
I booked this hotel on Priceline and got a great rate for NYC. It had a 4 star review. When I yelped it only had 2 1/2 stars. So I got nervous. After staying for one night I would say the Priceline review is wrong and so is Yelp. It was more of a 3 1/2 star. It was fantastic for the rate. I will agree with the beds were really comfy, the staff very helpful and accommodating. We could not check in early but the held our luggage free and we went into the city and checked in later. They would have charged 100$ to check in early but most hotels have a fee so that was no surprise. I'll say the hotel is a little outdated but our room wasn't and nor was the 3 rd floor where we stayed. Very clean. Free shuttle to LGA and very close to LGA for in and out. Most definitely worth the price!

Tee G.

Yelp
Horrible service when we discovered we didn't have a parking spot in their large lot. I specifically asked if there were issues coming in and out. Had they said they couldn't guarantee a spot we would have used Uber to our event! Instead we had a 30 min wait (at 3am) in the lobby with an apathetic receptionist and another employee who seemed annoyed to be woken from his nap! $300 for the night just to be treated with apathy and cynicism! Save your money. There are plenty of hotels in the area, no need to expose yourself to the type of employees that loathe their job and don't grasp the concept of customer service!

Latonya K.

Yelp
Extremely Rude Staff! Hotel is very old and outdated. Not worth the price and attitudes from staff...

Eve M.

Yelp
Where to begin. If you need a close overnight stay and there's NO other place available.. stay there.. it will be fine. Stayed here for 3 nights during a convention I had in queens. The room was decent, bathroom shower and floors were old and didn't seem clean. The toilet was running all day and night and after telling the front desk about it multiple times still no solution. My biggest complaint is that I brought my own pillow with a very expensive pillow case. The housekeeper on the first day, removed my pillow case and put one of the hotels on it. Of course mine went down with the rest and it's probably long gone. I talked to the front desk several times with ZERO care. Almost laughed in my face about it. They said they would call after looking into it.. never got any sort of communication. They were all so incompetent at the front desk. It was so frustrating. I would not stay here again or recommend it.

Kent M.

Yelp
The hotel is nice, the food is great. Proximity to LaGuardia is fantastic. However, if you are a Hilton Honors member, you will not get points for your stay even though they claim to be part of the program. Incredibly disappointing. For this reason alone, I won't be back. I'm an admitted points snob and cherish these benefits as a frequent/weekly traveler.

Gayle F.

Yelp
This is an older hotel or atleast the room they gave us. We had mixed desk experience: check in was pleasant but the morning clerk was abrupt & unfriendly, considering I paid to be here & flight was cancelled he could have been nicer & he was to the younger woman in front of me!

Kadiann G.

Yelp
Be very carefully because after I got home they charged me $16 for 2 bottles of water that was never in the room to begin with. $16 it not a big deal to pay but I refuse to pay for something we never used and the bad customer service that came with it. When we checked in we went straight to the room and left right after, I know for a fact there was no water in the room because we didn't even know there was a fridge until the second day. As soon as we checked in we walked to laquardia pharmacy and bought allergy medicine and 2 bottles of water and walked back to the hotel. Later that evening we went out to Jamaica Ave and bought 2 bigger bottles of water to last use and these ppl charged my card $16 for water that wasn't there in the first place that we never drank. I called and politely asked what was the charged for then I explained there was no water in the room at check in. They are going to let me know every room have water but yet the maid came to the room to clean and there was no toilet paper I had to called and ask for it. So the maid forgot to put toilet paper but she would never forget to put water ok no problem. I've stayed at a lot of hotels so I know not to touch their stuff in the room unless I'm going to pay for it I will never stay here again and this is one of other issues.

Moe J.

Yelp
I've stayed at the LaGuardia Plaza Hotel once before and it was ok. However, this stay was by far different and unfortunately a big disappointment. The issue began with us checking into our room around 3:30. Upon checking in I unpacked my stuff to take a shower my bf had to step out for a bit to run errands so I was by myself getting ready. I was excited because I was going to be attending a Broadway show that evening so I needed to get ready. Upon entry into the shower I was met with several knats flying and crawling all on the ceiling and shower wall. I went back and forth in my head about complaining but I felt it was quite gross and didn't want to shower with the bugs so I called down to the front desk to report it. They apologized and asked i return so they can issue me a new room. I figure, things happen so not a big deal. So I packed up my stuff and returned downstairs for them to issue me a brand new room. So second go around, upon entry into the new room I was immediately met with a weird smell almost like a weed smell which i thought was strange as it's a non smoking room. I was surprised but wasn't going to complain because I really did not want to have to change rooms again. I told myself I'm going to deal with it and that was that. Also I was in a rush to get to the show. So again I unpacked my stuff and attempted to take a shower. Before entry into the bathroom I noticed the carpet was a little wet near the tv but didn't immediately think anything of it. I figured maybe since they just gave me a new room perhaps it was just steamed cleaned or something. However, upon exiting the shower I returned to the room and could hear what sounded like water dripping near the a/c unit. Upon further examination and walking closer to the unit I was met with a big puddle of water all around the A/c unit. It was dripping water and the carpet was entirely soaked surrounding the right side of the bed and around the a/c unit. I was so disgusted that I walked on this nasty carpet that i immediately jumped back in the shower to wash my feet and put on shoes. I attempted to call the front desk several times from the room but no one answered. This time I was frustrated because I was in a rush and now I had to once again go downstairs to change rooms because who wants to have puddles of water in their hotel room? Not me! So again I packed up all my stuff and headed to the front desk. I voiced my concerns and frustration to them and they apologized. I asked them to please thoroughly check the next room so i wouldn't have to go through this again. They assigned an engineer to the new room and he thoroughly checked it before my entry. The engineer was very nice so I have nothing negative to say about him. So once again I packed my stuff up and this time the engineer helped me to move to my 3rd and final room. I was so busy packing and unpacking between rooms that I ended up being late to the broadway show which is so disappointing. :( The final room had no major issues except the following day I go to use the ironing board and the board immediately collapses as I take it out the closet. A screw popped out and upon further evaluation I noticed the legs were all bent up and this board was not usable at all. Not sure why they still have it in the room. At this point I was really over my stay. We paid $640 for 2 nights and this was by far a horrible experience. This hotel needs to more thoroughly check rooms before guest enter. To pay this money for a horrible experience there should be a discount. This experience is not what we paid for. I noticed this place is huge but they are not properly staffed for such a big space. After this not sure if I will ever return which is very unfortunate since it's in a good location.

RN T.

Yelp
5 Star Service! We had the best service at this hotel! They went above and beyond to accommodate our needs. The rooms are nice and clean, staff are very professional and welcoming. I'll definitely be back here again! Thanks LaGuardia Plaza!

April H.

Yelp
Purchased tickets to a show at Forest Hill Stadium. We decided it would make sense to just stay the night. After searching for a hotel close by, we decided to book a room at LaGuardia. The pictures online of the hotel are very deceptive. When I walked in the room I felt like I stepped out a time machine, it had an 80's feel. The lamp was broken, furniture scratched or chipped, fridge sat on the floor, the concrete on the deck was broken and there were ants in the bathroom. We couldn't sleep there after seeing the ants, decided to leave at 1:30 in the morning. We informed the manager about the ants, he took $100 off our room price. In my opinion the room is overpriced for it to be in such poor condition. I really do feel like I may have been more comfortable at a Motel. The only good thing I can say is that the lobby and staff were nice.

Justi M.

Yelp
I made a reservation to park at this hotel on Way.com, (they forced me to download the app and make an account to see the reservation confirmation.) Getting to LGA was fine, but when I flew back and needed to get my car, I waited 50 minutes for a shuttle. When I called (they actually did pick up the phone) they told me it would be a white shuttle, but it was burgundy and gray. When I tried to exit the parking garage, the machine said my code was expired, I had to walk into the hotel where they were nice enough to fix the issue.

Carolyn F.

Yelp
Not bad for the price. They upgraded us to an end suite for free! Really close to citi field where we saw the #deadandcompany. Food was expensive and basic. Pretty lobby. If u have a truck like us beware the parking garage is too short! We go EXTREMELY lucky finding a spot in the street.

Kristel B.

Yelp
pretty good pretty well liked it it was nice theres a mirror in the elevator and its overall designed cool like yea recommend

Grace T.

Yelp
Community microwave, no hot water (nothing was fixed after they sent someone to fix it- he was nice enough to say there was nothing to do), and like 20 spots for parking. If you don't find parking, they have you pay for parking at a hotel you are already staying at. Just don't do it. I don't want points. They should've given us a new room or money back. Wack.

Keiki-Alexander B.

Yelp
As of Jan 7th, 2022, I check in this hotel due to a covid-19 and happen to have this unwanted virus in my system. While I was here, there were a few things I do not understand. As a former dietitian, I am Vegan and you do not serve someone a muffin with egg or dairy products in it, or for breakfast give someone Vegan an egg. I am not a vegetarian, Vegetarians still eat dairy and meat products due to a strict diet they have to stick with due to their health or weight loss program. Since Monday, for breakfast and something lunch, they will serve me things I do not eat. There are many things you can cook for Vegan with high protein, giving me salads in a wrap with on three-ingredient isn't ideal or well thought of either. Whoever is the dietitian has their jobs removed or be re-evaluated for the position. I can do a better job than this. I am very grateful that I was able to avoid those that have the Covid-19 virus for a while but I am from Vancouver living in Wisconsin and my experience in New York City hasn't been the best at all. I'm happy that someone from this city an EMT that was at Penn Station gave me a number to call directly to get care because I'd contacted the Virus but it took 3 days. I had to run the shower for 10 minutes in order to get hot water to the shower or sink in my room at times. The TV wasn't even working when I wanted to use it. The buttons on the TV do not work and the batteries in the remote were dead. I had to use some of my rechargeables from my camera gear to turn it on. The beds were nice and comfortable and the rooms were clean for the most part but, using my black light, there were some stains you will have to explain LaGuardia Hotel. So I slept in my sleeping bag the whole time. Wi-fi on the other hand was off and on, what I mean is, I was in an online Zoom meeting and it will shut off or slow down. When I wanted to upload content to my Youtube channel, it took 7 hours for 2GB of files to upload. Sometimes it was unstable and other times it was good. There were a good amount of outlets for power but bring your own outlets boxes just in case if you have multi things that need to be plugged. Check-out is at 11 am and there is a phone if you need anything else.

Terry S.

Yelp
I ended up at the LaGuardia Plaza Hotel on one of the hundred recent days when the Departures boards at LGA flashed red with FLIGHT CANCELLED, repeated like a bizarre chalkboard punishment next to almost every flight. Bad weather, the airline said -- but I didn't see any. After my own connection joined the army of CANCELLED flights, I spent too much time optimistically trying to get home that same night and not enough time plotting my Plan B hotel. Hundreds of other groups *also* needed a layover room; I ended up with very limited choices. In the end, I had to accept the lofty (or opportunistic) $250 plus price tag and was swept with a shuttle-full of other prisoners of circumstance.... to this particular hotel. The price was a bummer, but I had high hopes that the marginal cost was paying for a surplus of comfort or overall luxury. After all, this was the PLAZA. It was *some* Plaza, anyway. After a quick look at the wavery, featureless, 80s-era door frames (and a really determined and enormous moth on walkabout on the shirt of the man in front of me in the reservations line), I had to lower my expectations. "It's an airport hotel," I told myself. "Ignore the word Plaza and you'll be happy." So then I was at an airport hotel. And I don't expect a lot of an airport hotel. It doesn't have to be close to anything fun; it doesn't have to have a view; it doesn't even have to be super quiet. There are airplanes nearby that need to take people places, after all. But I do very much want a well-maintained space; and a restaurant or bar that can make me a good dinner and a drink. But even these requirements turned out to be too much for this place. The staff were friendly and my room was clean, but the two beds (which I had accepted because a single bed was for some reason much more expensive) were only slightly larger than "twin," meaning my feet hung off the bottom and I had to un-tuck the sheets. The decor brought the word "garage sale" to mind; the lights flickered and buzzed, and the bathroom light turned itself on in the middle of the night. When I flicked it back off, it made a terrifying "Tzzt" sound. If my electric at home did this, I would fire my husband. But the worst and most depressing feature of this hotel is the restaurant, Elements... I *tried* to review that separately but it does not appear to exist in Yelp. So here goes! _________ Elements Review _______ On the surface, Elements looks pretty nice for a hotel restaurant: clean, brown-and-white, high ceilings, laid out around the all-important bar. I imagined a friendly chat with a random developer over a good meal and a Belgian beer. I got the chat! The place was mobbed because of the flight cancellations, and there were only two bartenders plus a lone and harried waitress. For the most part, the three women got the job done. But my Old Fashioned -- there were no Belgian beers -- was unrecognizable: reddish because it had maraschino cherries and candied cherry juice instead of orange peel; full of tiny ice cubes when it should have had one large, slow-melting cube; and the bitters seemed to have replaced or at least overwhelmed any alcohol that might have been there. It was bitter to the point of being undrinkable even after the ice had completely melted. I love an Old Fashioned. I have never had one I didn't like! I doggedly sipped, hoping the melting ice would change something, and I kept making horrible faces. My neighbor, the developer -- someone had decided to grant that particular wish -- also had a mixed drink that did not bear resemblance to the mojito he had ordered. The bartenders seem to have substituted basil for mint, and I guess there wasn't much time for muddling, because the rigid leaves were sticking in his teeth. He was making more polite faces, but he was very unhappy. My meal was disappointing, but I am grateful for the whim that made me choose the French Onion Soup instead of the Margarita Pizza. My developer-neighbor was not so lucky. The Onion Soup was mostly cheese. It was not terrible cheese, and I do like cheese very much. But I had ordered *soup*, not cheese. Not only was there less than an inch of soup under the cheese, but the soup was not hot. Lukewarm soup had no way to melt the thick ceiling of cheese under which it cowered, and consequently I could barely move the wall of cheese to eat either it or anything else. I almost asked for a sharp knife. Still, I felt a bit relieved: the Margarita Pizza was wet, limp and appeared to have been microwaved. Ick. Never again.

Emma L.

Yelp
Not the nicest hotel, but of course that's not why anyone stays here. The proximity to LGA is nice but it's pretty gross. I would stay elsewhere next time.

Florinda G.

Yelp
I'm a little torn when writing this review because part of me wants to write positive comments, but the negative things I do have to share outweigh the positive just a bit. Pros: - Affordable - Right next to the airport - Cozy beds - Free shuttle to the airport Cons: - Karla from the front desk said we could walk to the nearest subway station.. we decided to wait for their hourly shuttle to the station instead. HOLY CRAP, how could she expect us to walk there? You have to get on the damn highway in order to get to the nearest station! - Our room included free breakfast but it was pretty poor, except for the omelette station. The coffee was cold, scrambled eggs were cold, bacon was chewy, ham was like beef jerky, lol... sheesh. - Loud neighbors! We come to New York every year and we are NE natives so we try to cut the hotels some slack, but wow... IF THIS IS YOUR FIRST TRIP TO NEW YORK OR YOU WANT TO BE ABLE TO GO TO THE CITY THEN GO BACK TO YOUR HOTEL THROUGHOUT THE DAY--- DONT STAY HERE. This hotel is best suited for people who need a quiet place to stay in between flights, people who are visiting family in Queens, or people who come here a lot (like us) and don't mind the subway. You need to hop on the shuttle bus, you get dropped off at Mets Station (the 7 train) which is almost always LOCAL, so you are stuck there for at least 5 stops if you wanna get off on broadway and transfer or 10-12 stops to get to Times Square or 5th ave. That wouldn't be soooo bad if it was express, but it's local so EVERY DAY it took us ONE HOUR and 15 mins to get to the city. I hope you read this and take my advice. I never stay in Manhattan, I always stay in Queens, but in LONG ISLAND CITY QUEENS which is 2 stops from the city... this is much further out...spend a little extra money and stay in Long Island city Queens or splurge and stay in Manhattan. Oh and by the way, the shuttle takes you to the Mets station 7 train but they DO NOT PICK YOU UP!! You come back exhausted and have to take the Q48 bus back to the hotel (also local so get ready to make several stops), but at least the bus ride is free with your bus transfer metro card. You can avoid this by taking a taxi or Uber from the Mets station to the hotel but why spend the money?

Anthony O.

Yelp
Horrific experience! The hotel is conveniently located to LGA and with a free airport shuttle. We needed a room at both ends of our international trip and so, we booked two nights and paid for parking in the garage next door. On our first night, the room was a disaster. The bathroom toilet leaked and the entire bathroom floor was soaked. The TV did not work and the pillows are far too thick making them impossible to use. We had dinner in the restaurant and it took nearly an hour to receive our very expensive food. Nearly $80 for a salad, sandwich and two beers. Perhaps most problematic was that the room and the hallway reeked of marijuana odor. We complained to no avail. On our second night (about a week later), I explained our problems the first night and we were upgraded to a corner suite. A lovely room, but without working plumbing and smelled of sewage. The sink couldn't be used to brush our teeth and the shower would drain. What a mess!

W.S. S.

Yelp
This place used to be good to go to conventions. Not anymore! They gave my pals a hard time running their show. Don't run an event at this place!

Fern W.

Yelp
I reserved for 2 separate nights on their website. One for arrival at LGA the other the night before departure. Plans changed and I had to cancel both reservations. The website has no place to confirm or cancel a reservation. I called on the phone and spoke to Christian who was very polite and professional. He gave me cancellation confirmation numbers, however, he told me his system was unable to generate a confirmation of cancellation by email, etc. I wanted to contact the hotel manager and there was absolutely no link or email information for contacting the hotel. Will fax and mail but all I can say is a very poorly run operation. I can only imagine what the hotel is like. I will never reserve there again.

Russ L.

Yelp
My daughter and I planned our evening at the ballpark around being back to the hotel before 10:30 PM to have a late dinner. The website stated under the "on-site dining" heading that the lounge was open until midnight and in-room dining was available until 11:30. When we arrived at the lounge at 10:15 we were told "We're closed" by Terrance, the bartender. When I told him about the website, he just shrugged his shoulders and said, "What do you want me to do about it?" I left a message with the manager, but as of 1 PM the next day, he hasn't replied. Expensive and inconvenient parking (a ticket must be validated at the front desk every time a guest uses their car) along with the false claims on their website, make LaGuardia Plaza a terrible place to stay.

Justine F.

Yelp
We had a reservation for a king bed, and got 2 queen beds with no explanation. The associate helping me, was over the top unfriendly, and rude.. The hallway had a very strong smoke smell. I had my young son with me, and decided to use Elements lounge for dinner. Their was 1 server with a whole restaurant of people. We seen him once, and that was to take our order. 45 minutes for our food to come out, that was undercooked, and inedible. Ordered ice cream for my son, another 20 minutes, and $6.75 later for a scoop of ice cream. Absolutely terrible service, and hotel, for the price being paid. Not to mention, $30 for parking. 10 outta 10 Do NOT recommend.

Jae P.

Yelp
Parked here for a weekend. They had a shuttle from parking to LGA. The front person explained us very well on how the system works. Gave us a parking permit to display. On the way back, i called the number they gave me. I waited ~10 minutes to get picked up. Very smooth. Def will come back

Alycia B.

Yelp
Honestly, just checked in but I can't praise this staff enough. Melissa with the events staff. With a little hiccup with no one answering or returning my original requests she knocked it out of the park after getting ahold of her two days before. She was responsive via email, kind, and price was reasonable. We were greeted with my request with balloons, fruit, Voss water l, and a happy birthday room. Couldn't thank her enough. Will update this review after our stay.

Christine Z.

Yelp
Stayed for a week for a conference. Xavier from security was amazing and very helpful, he is a great resource for transportation needs and over all very helpful. Jasmin in the bar- restaurant was awesome and took very good care of our group every night.

panayiota a.

Yelp
THEY HAVE BEDBUGS!!!!!! Be very careful! They'll send you to a room that they claim is clear but has bedbugs as well.

Ron S.

Yelp
Stayed the night near the airport after flying in from Europe and before leaving for Phoenix the next morning. The hotel looked great and had a nice large inviting lobby. I was greeted by a nice gentleman at the desk and we went to our room after checking in. After unpacking noticed that there was long black hair all over the bathroom floor and the bathtub. It was kind of gross thinking that the room was and should have been cleaned for our late arrival. We cleaned the floor and tub with a towel and didn't leave any tip for housekeeping which I typically do. Nice hotel but the housekeeping needs to turn it up a notch!

Joe Z.

Yelp
Unbelievable the girl at the counter gave me my information so quick and it was incomplete. She said go out to the fire line and follow that to the garage. The fire line ends at the stop sign. Then the man driving the shuttle bus was rude to my fiancé and her daughter cause he couldn't wait for me to get out of the bathroom meanwhile as he speaking I'm standing behind him while he's grabbing the luggage. So he didn't have to wait but he has a bad attitude. That was on drop off which they dropped off at the arrival not the departure. He thought that was funny well I hope he thinks this is funny. Then when we came back and landed at LaGuardia airport we called for the shuttle bus they told us to walk to nine and 10. I told him we were at 19 and 20 it's a 15 minute walk to nine and 10. That's what the person at the airport told us and it's difficult to get there everything is blocked off due to construction. Tell them to come and pick us up in front of 19 and 20. I called the desk back and told them that and they told me they can't do that I need to walk to 10. So I called an Uber. And there was plenty of shuttle buses picking up in front of arrivals at Delta across the street from 19 and 20. They told me that the police would not let them go there. They are obviously lazy lying pieces of garbage. And if I were you I would never go to this hotel or use any of their services. I have never given such bad review and my entire yelp and I have never been so disgusted with people in service as I've been with this hotel.

Carlos R.

Yelp
As you walk in it had this ample luxurious feel to it. Staff were nice and go out there way for you. They were also nice enough to take the time to give you directions to get around town and save you money. Breakfast: you have two choices either you go the buffet way and get your typical hotel breakfast or can order thru a menu. Food wasn't bad if you're in the go. Staff was very humble, hard working and very keen to your request. Now we all know there's special people out there that demand that 5 service and staff really tried to accommodate it. The bar area is loungy so it's coo to get to your hotel and have a drink and relax. Rooms weren't bad for the rate. The halls were clean. Staff was really nice. My only complaint was that at night I had a running toilet. I saw people complain that the rooms were dirty or the bathroom but at least mine was clean.

Eddie D.

Yelp
Stayed at this hotel because of it proximity to LaGuardia Airport. Wouldn't stay this hotel again for any reason ever again. The hotel and the room looked and smelled OLD. Tiles around bathtub were nasty, drain plug was just thrown into the tub, carpet was nasty dirty, bed had metal bars sticking out on one side. Sheets felt unclean. My Wife called hotels.com to ask for a refund so that we could go to a different hotel but the hotel refused to do so and since we had already paid $208.00 for our disgusting room we had to stay. The next morning my Wife spoke to the hotel manager who offered us a free breakfast. The buffet style breakfast Sucked !!! Terrible eggs, old looking fruit, dried diced potatoes, etc. We will NEVER stay at this Dump again !!!!!!!!!

Suzanne H.

Yelp
Mini Fridge in room was on floor and from 80s. Room was very dated , AC unit was out of order; as a result, very hot musty in room. Overpriced dive I was thinking Plaza would be more upscale very disappointed. Giving 1 star because I can't give 0.

Steven W.

Yelp
The front entrance and the lobby is very lovely and has a nice bar and Pavilion Grill restaurant. The indoor pool is also on the ground level. The front man that checked me in was very friendly and personable. The second man that I spoke with about parking was not as friendly and seemed to have an attitude. Parking was chaotic, you drive to the gate and there is a machine that says insert your hotel card but it doesn't fit or work so your supposed to push for a ticket and validate every time you leave at the front desk. The parking per day is $30 with in and out privileges so make sure to always validate your ticket in the front! My rooms fridge did not work. They should also have a bathroom vent. Overall if your there for a quick trip it's not too bad!

Laura L.

Yelp
I was never told under renovation. I will NEVER stay at this Hotel again. The way I was treated was appalling. To have that many issue's with one stay is unbelievable. Your property Manager is a joke and insulting. That Hotel needs more than just a renovation.

Danielle G.

Yelp
I didn't stay here so I can't give a review on an overnight stay but I did attend a conference and the room was a perfect size with comfortable seating and good lightening. I didn't find a parking lot but luckily I got a spot on the street. Nice hotel.

Mariah B.

Yelp
We liked our stay well enough at the LaGuardia Plaza Hotel. The rooms were comfortable, the hotel was clean, and they had an excellent bar. My one complaint is that they could brush up on their customer service. The gift shop worker was on her phone the entire time, and was very rude and sarcastic when I asked her a question, and one of the front desk workers was quite short with us when we were straightening out our room situation. Other than that, this is a comfortable establishment, and I would recommend this hotel.

Tim S.

Yelp
Stayed here for a night because my hotel in Manhattan wanted to charge way too much for an extra night. This place is very close to La Guardia Airport and is a nice place if you don't mind airplane noise. I was upgraded to a newly renovated one bedroom suite which was very nice. They were in such a hurry they forgot a few things like putting in the ironing table, extra toilet paper, towels, tissues and most importantly, making sure the TV works. Staff was very friendly and the Manager was nice and apologetic and discounted the room a little. It did suck not having a TV. I can only vouch for the newly renovated one bedroom suite. And again, you will hear airplane noise. As of Monday, there was some type of construction noise from some project nearby outside starting in the morning. I would recommend this place and stay again. Fares to and from Manhattan makes zero sense.

Alex L.

Yelp
Well it has a bed to sleep in, so that's a good thing. Had to switch rooms because of nasty stains and exposed nails in the floorboards. "Upgraded" room: half the power outlets don't work and water is lukewarm but definitely not hot. When a/c turns on it's so loud it jolts you out of sleep. Stay away. 2 stars because airport/subways shuttle was nice.

Melissa O.

Yelp
We love the convenience and location of this hotel. It's so easy to navigate from there to anywhere in the city. And, the prices were just right. Okay, my company paid for it so free is SWEET! But, still, we opted for adding another night or two there instead of paying 800.00 a night at a Green Hotel next to central park. Maybe with the next job promotion, yeah? This place was clean and well-staffed. Plenty of ubers or taxis right out front when you need them. This is my go-to place. To the MET Museum in 40 minutes tops.

Jiyoung C.

Yelp
This is probably the lowest grade hotel I stayed since my college road trip. The room had really bad smell and mold in the bathroom ceiling and in the shower. Multiple places. I think the only advantage was that it was close to the airport. I didn't use the hotel shuttle but used a cab and it was like less than 10 min ride.

Ken S.

Yelp
Came here for dinner on a business trip because it is the only restaurant in the area and I didn't feel like driving around Queens looking for a place to eat. The service was excellent but the food was not. I ordered Veal Picatta - the worst I've ever eaten. I've never hesitated to order this dish because (before tonight) I've never been disappointed. Whomever is responsible for procuring their veal is not conducting any quality control. It was served with a butter knife (appropriately so) because veal should be tender enough to cut with a fork. This veal was tougher than any steak I've eaten. I sent it back (per the server's recommendation), hoping for a better result the second time around (something I've rarely done). Not only was the second effort no better than the first, the sauce was (and this is something I NEVER say) way too salty. Very disappointed. This place gets all three of its stars for the service.

Celeta S.

Yelp
Loved this property and will certainly stay here again. Convenient, clean and safe. I lived in the area years ago so I was able to park my car and walk or take the subway. Parking is $30 per night and my morning coffee was $5. To me that sadly says Welcome to New York. My room was amazing. Comfortable bed, cozy pillows and a nice hot shower with perfect water pressure. The staff was very friendly booking was easy. This hotel is the way to go if you want good quality. The garage is covered but you can find on street parking if you choose. My car is new so I wasn't willing to risk scratching and denting my car with on street parking. My car was safe and parking in the garage was plentiful.

Jacqueline M.

Yelp
My niece and I are doing five days in N.Y. I got a great deal on Priceline so I decided to stay here due to the proximity of the hotel to the airport. I would say that the hotel's strength is the superb customer service. The manager and staff really do make one feel welcome. The issue I have is mostly to due with the issue with subway access. One can take a shuttle to the subway but can't grab a shuttle back so we had to navigate a bus and then a quick cab ride to the hotel. I enjoyed the dinner in the lounge and there is a pool and a gym which is another positive. I am pleased with the hotel overall as it is a great value. The room is huge compared to what I am used to in Manhattan. Don't be put off by the bad reviews as the decor may be a little outdated but they're remodeling and the service is top notch. It is very clean and I would stay here again.

Heather S.

Yelp
I stayed at LPH for a short two night business trip. This was my first visit to NY. I chose a hotel near the airport as I had an early flight and did not want to chance missing it with traffic. I selected LPH as it stated a shuttle to the subway station. What surprised me is they only drop off. They do not pick up. I am not familiar in the slightest to public transportation as I do not live in an area where it is popular or easily accessible. While I COULD have tried to figure it all out, with such a short trip I didn't dare. I instead chose to Lyft into the city. I am so glad I did because it is further than they make you believe. The hotel let me know I could have early check in. When I arrived, the room was not ready. When official check in time came around, the room was still not ready. By this point I had worked many hours in the lobby and was mentally exhausted. I just wanted to get to my room to relax. An hour later the room was ready. I was too tired to venture out for dinner so I asked for places that deliver. One Chinese place seemed promising. I ordered from there and they were cash only and did not mention when I ordered it by the hotel staff. Luckily I had cash on me. The hotel itself is located in what seems to be a neighborhood. I did not see any restaurants or food establishments around. The room itself was okay. The key card are the older style where if you put it near your cell phone it deactivates it. I had to get a new card at least three times. I hope they update this system. The hotel itself has a gift shop where you can purchase a metro/subway card (cash only for this). There is also snacks and tourist type gifts. Hotel also has a bar with appetizer food. I ordered the nachos one night and they were just okay. Nothing I would order again. The lobby here is really nice the staff is hit or miss but mostly okay. I am not sure I would stay here again mainly due to location as I would want something closer to the city. Great for those needing and wanting to stay close to the airport. I attached photos of one of the King size rooms and the toiletries provided.

Nathanelle B.

Yelp
I choose this hotel because it was close to the airport and it advertised a pool... i check in and am notified their pool is under renovation I go to my room and it sounds like they're building a house over my head the room is spacious enough but gives unclean vibes I paid for three nights in advance after first night I asked for a refund so I could go to a hotel with a pool for my kids during our down time and was unable to get one. I do not recommend and would never stay here again.

Erik P.

Yelp
Venessa working the hotel lobby was very kind and nice and gave me a complimentary breakfast. I will be back.