Sarah F.
Google
I would rate my experience at Lala’s between a 3.5 and 4.
The meal itself was good. We shared two sides and a meat platter, as per the special. I do wish there was a bit more flavoring on the steaks and chicken. I thought the sausage was excellent. As for the sides, the spinach could’ve been spiced a bit more, but I found the pepper really nice. The portion was very generous!
When we first arrived, before even sitting down, we inquired if there were gluten free options. The host was very insistent there were, and that we could order the special platter (which was assorted meat + two sides), and pick from a few sides they highlighted as safe. Our server was aware of this, and said we could order the special platter and choose two of the gluten free sides. Based on this information, we decided to eat at Lala’s and ordered exactly what they deemed as safe sides to go with the special platter requirements.
When the bill came out, we were charged for the special platter AND the sides, even though the deal was “Assorted Meat + 2 Sides”. A manager(?) came out and tried to argue with us that we had to pay for the sides because “you can only choose fries as a side” even though it didn’t say that anywhere on the menu, that wasn’t the information the host or the server gave us BEFORE sitting down, and there was no way I could order fries because they weren’t gluten free. I would’ve chosen to eat elsewhere if that was the case. The difference was $1.50 between the spinach and the fries, but he tried to charge us $6.50 TWICE for both the spinach and the pepper, even though we never even got anything else as a side. It put a sour taste on the overall experience. I will say, our server did eventually help straighten out the confusion, and we paid for what we were initially promised.
It’s sad that an otherwise nice meal had to suffer due to miscommunication, and some less than kind service from an individual.