Nick F
Google
We’ve been loyal customers at Lam's Kitchen for quite some time now. Every visit, we’ve spent upwards of $80+ , always left a fair tip (typically 18% in cash, sometimes even a little extra on card), and treated the staff with nothing but respect. We genuinely enjoyed the food and atmosphere, and even made a point to greet the team each time we came in.
However, our most recent visit left us shocked and disappointed — so much so that we’ll never be returning.
During this visit, everything seemed normal at first. The staff was friendly, and they were chatting with us and even peeking under the blanket to look at our newborn, who isn’t even a month old yet. But when it came time to pay, my friend noticed a 20% gratuity had been automatically added to the bill. Normally, that’s applied to parties of 6 or more — we were 3 adults, 2 kids, and an infant.
When we asked about it, the staff told us they were charging us for the infant. Then, out of nowhere, one of them claimed that “every time we come, we only leave a $5 tip” — which is simply not true. We’ve always tipped fairly, and often more than expected.
That comment, combined with the automatic gratuity and lack of appreciation for our consistent business, made it clear: there's no loyalty or respect from their side. We’ve never caused a problem, and always supported them — yet we were treated like we didn’t matter.
We won’t be back, and we want others to know what kind of treatment they might expect if they choose to become regulars here.