Landwer

Instead of a refund, a waitress charged me twice. It happened on 26 December 2024, I asked the waitress for a cheese cake to take away, as I was in a hurry to catch my train. I paid for it and she ensured me it would be fast. It was a very long wait, and then the waitress told me they ran out of cheese cake, and that I can either order something else, or get a refund. As I was in a hurry, I asked for a refund, which I thought she made. But when I checked my card history a few days later, it turned out she charged me again (!!!) for the same cake. I tried to reach the cafe's customer service, but neither of the three numbers provided are working. I wrote a complaint on the website through their form, and didn't get any reply. What kind of customer service is this, and how come a waitress doesn't know how to do a refund?

I ordered a croissant which took forever to arrive and finally arrived hard and dry like wood so I had to cancel it. My daughter, a who is vegan, ordered a veggie burger and after waiting for more than 40 minutes we discovered that her order had not been registered. She ordered it again and it arrived after another delay in size of a kids' meal with a baked potato full of oil and for 72 shekels a very small meal that was neither filling nor tasty. Bad experience. Waste of time and money

Food was poor, and rudest staff I've seen in a long while. First they were out of everything I initially ordered (which my server was not aware of), then I ordered tea and got just a mug of hot water, no teabag. The final straw came when a server told me they're closing soon and I said I'm leaving in 5 min and she said fine. Then my server came _immediately_ to my table and asked that I leave. I said that the other server said I could stay 5 min and he said, "no we need to mop the floor" and "5 min is a lot of time". Only time in my life that a dining experience felt like bootcamp. Will never set foot in this cafe again.

Landwer is one of the famous coffee house in Israel. A little bit expensive but always good. Try the famous last dish: Rozalah. :)

we waited one hour and got the wrong order and a small cold pizza.

Even though the food is tasty, the portions are extremely small and don't match the price tag. The service is miserable - we asked for water three times and received it only when we asked for the check and reminded them about it. The chair was dirty, had to clean it myself. At the end, after all of this, the waitress asked for tip - which was shocking since she didn't do her job at all. Overall, very disappointed, expected a better experience at a Landwer Caffè.

It seems like it should be a perfect spot for meeting friends, but I won't be back any time soon. The service was bad. My sandwich was poorly made. My salad worse. It felt like the whole thing was prepared by 6 year olds.

It is simply closing 1-2h and then you have to wait 30mins just to enter. Kitchen usually overwhelmed, hire more people to cook...