Nina C
Google
I tried L'Antica in LA and decided to check out the branch in Long Beach! I like the location and the atmosphere of the restaurant, as well as the food — it was great. Honestly, we ordered two pizzas, two salads, and two appetizers. I dined with a larger group, about 9 people, and this was my first time at this branch.
I don’t remember the servers in the LA branch being rude, so I was quite surprised to encounter a server here who was rude and quite condescending. I don’t recall her name, but she was a young female with a heavy Italian accent and had her hair in a ponytail (if that is identifiable). I understand cultural differences in personality, but for someone working in the food industry, and for a restaurant as highly reviewed as L'Antica, she does not deserve to be working in your branch.
She was rude — when you would ask about the menu, she would try to "downsize?" your orders and mention maybe not get that because it is quite filling and there is more food coming. We all ordered drinks as well, but she seemed frustrated when taking drink orders. It was surprising to see such behavior from a server whose job is to take orders and provide good service. She was not very friendly and you can tell at first glance she isn't. At first, I paid it no mind, but when we asked for extras, I noticed her rolling her eyes, giving exasperated sighs, and generally being judgmental. I was looking around and checking if the other servers had that same attitude, but it seemed it was only her as the others seemed friendlier.
I do like L'Antica — it’s great — but she definitely soured the experience. I thought the kitchen staff who take the plates were attentive and friendly, though. I hope you will keep in mind the people you hire and decide to keep, as you run a respectable restaurant. I do enjoy L'Antica in Long Beach, but unfortunately, your one server soured the experience. I had guests from abroad and wanted to show them your restaurant. While the food was great, the server left a negative impression to them whenever we bring up L'Antica, and it’s what they would remember most.