L'Arte Bianco Bakery

Yesterday, Monday, May 26, 2025, we had breakfast with my family. The food was good, but the service was terrible. The waitresses weren't friendly; most of them had no courtesy for customers or ethics when serving them. They thought they were doing us a favor when we had to pay for everything we consumed. The tables were dirty and messy. The owners need to take care of their business because customers pay for good service.

Service was disappointing. They kicked us out because they were closing (before the actual closing time), we couldn’t finish up our coffee. They had no problem to charge us but then they were “closed” and told us twice we had to leave. Atmosphere was depressing. Never coming back.

The food was good (pan con chicharron, pastel de manzana, butifarra y jugo de naranja) but the service and atmosphere was underperforming. The line was really slow as the same servers tried to do multiple activities ineficiently nor ordered the people relative to the tables. In addition, the tables were dirty, each of us had to clean their own table as no one else would do it. Again the food was good but there's significant space for improvement in the experience.

Ordered 2 desayunos lurin, person that took the order refused to quote me the price, twice I asked and twice he told me he couldn't do it. Arrived to pick up the order and they couldn't find it, went to the back and came back with a fleshly made order slip. They never took my order, but they didnt tell me this, instead they told me they were out of sweet potatoes, my choice were a replacement or wait. I choose a replacementment. Meanwhile they were rushing my order in the back. Since it was rushed they gave me raw onions instead of actual salsa criolla, which youll see in a picture. I havent been to this place in over 10 years but I decided to give them another try, I regret it. They offer good products but their customer service is TERRIBLE, not bad, terrible. If anything Ill give them credit for being consistent. They are just as bad as they have always been.

Today I came in ready to pick up an order that I had made days before. However, as I was picking up my order. The lady tells me that she doesn't have the 3 boxes of alfajores that I had ordered. She instead informs me that she only has 1 box. I think it was very unprofessional to not have informed me beforehand especially because I had pre-ordered the alfajores.

Ladies and gentlemen. Do not waste your time coming to this once hidden gem. I walk in today. This heavyset woman was just saying bye to a client. There’s nobody else in the store but me and my girlfriend. She looks at us and doesn’t even acknowledge us. She starts making coffee for herself. Other people walked in the store and everybody from the back would come out from The back to the front of the store and not say a word to any one of us. No one addressed us or acknowledged us. It became very uncomfortable after a while. It was so bad that after waiting for about almost 11 minutes. My girlfriend and I left. With this type of customer service. You’re better off going to Publix where shopping is a pleasure.

I had a butifarra. It was good. Not one of the best I’ve had, but good. But what really got me was how dirty the place was once I opened the door. Wet and dirty napkins all over the floor. Dirty tables. Garbage cans filled to the top, overflowing and it was only noon. I was too afraid to even go into the bathroom after what the dining area looked. The service was horrible. The young lady taking our order talked down to us and rolled her eyes a few times. Even walked to the kitchen leaving me mid sentence while I was placing our order. Very rude !

Was in line for 45 minutes by the time it was my turn they didn’t have any bread, rosquitas, empanadas basically nothing it was 10 am. the line was crazy people that new someone in the line cut in front of them people started arguing it became a shit show with kids and everyone there.