JJ Marinaro
Google
Have been coming here for a few years, guess it’s time to let it go and find another spot.
We used to come to this place a lot, but they have gone down in quality a lot, the flavors are chalky and grainy, very commercial. Guess that’s expected when you expand a lot and lose focus on quality.
This location also has very inexperienced staff that have never worked in customer service. The manager is very rude and abrupt in his manner, no smile of any kind, with a behavior that he can’t bear to be there. Asked for pints for our group, and he refused to give a couple of cones or cups to go with them, how bizarre! He kept arguing that we would have to pay extra for cones (which he had run out of and didn’t want to go get a fresh batch either) even though we only asked for a couple. He said we give nothing for free, not even a lid! What kind of behaviour is this?
He ended with ‘we can take the ice cream back’ so if you don’t want to have us as customers, no problem. We gave it back and left….what else to do? Who talks like that??!
We noticed other people have complained about the Asian guys behavior, it is off the charts jaded and rude. You know this is an ice cream shop. You’re supposed to serve a dessert with a smile right? Even the other staff was looking at him as if to say, dude, what’s wrong with you?