Alyssa G.
Yelp
Made a reservation for 8:15 on a Saturday night to celebrate my anniversary. I've been to this restaurant before and was quite impressed with the view, service, and food, so I figured why not come again. Unfortunately, my experience this time around was not as great.
We arrive at 8:10 to check in and are notified to wait in the crammed lobby/bar with many other parties waiting. I actually got too claustrophobic and went outside to wait. It is about 8:30 now and I check to see if our table is ready, but still isn't, so we wait in the seating area as it cleared up by then. On OpenTable, I specifically requested a table outside but when the hostess came up to me, she asked if I wanted to stay inside or out. I let her know that I reserved an outside table to which she responded, "the wait is going to be a lot longer if you choose to sit outside rather than in." I let her know that I specifically wanted to sit outdoors as it was a beautiful night and I preferred the beautiful view, plain and simple! Another 10 mins go by and another hostess comes up to us. She mentioned that if we want to be seated already, she can get us a table inside by a window ASAP, but if we wanted to wait for an outdoor table, it could be another 30-45min. At this point, it's already 8:40 and my reservation was at 8:15. We ended up taking the indoor table. We waited another 10-15min before she came back and sat us. This was just the beginning of our horrible experience.
We sit down by the window (which was terrible seating as there were no lights visible outside from where we were sat and it just looked pitch black outside) and we were right next to a huge party! It was only us, as a couple, and the huge party in that section! Our first server, Jose, got our drinks and appetizers, then handed us off to Matt to assist further. After we got our appetizers and drinks, we waited a good 30min before our server, Matt came to take our order. Now, Matt did mention that they were understaffed so in no way am I bashing him as a waiter, just explaining my experience. He noticed our chips were gone and offered to get us more as he rung in our order. We waited for a refill on water, a refill on chips, just to get checked on, but no one came to our table. Another 30mins go by (it's about 9:50 now) and our food finally comes out (he forgot our chips ) but at this point my husband and I were just hungry and wanted to dig in.
We wrapped dinner up around 10:30 (no one checked on us the whole time) and we were ready for the check. No waiter was around, so my husband got up to use the restroom, and when he came back, he asked our waiter to get us the check. Matt was sweet and told my husband that he'll bring us dessert on the house which was very thoughtful as my husband and I were celebrating our love. I was honestly so tired at this point and wanted to just pay and go, possibly get the dessert to-go as well but we ended up waiting another 20mins. Once we got the dessert boxed and our check, we went up to Matt (we didn't want to wait even longer for them to pick up the check) and we left. We even paid in cash so we didn't have to wait to get our card back.
It was unfortunate that I didn't have the experience I wanted to. This place has a great ambiance and good food, but service that night was not great. It all started when I specifically reserved an outdoor table and was not granted one, when things went downhill. Now I understand with it being a Saturday night, them being understaffed, whatever the situation was as to why we may of had this bad experience but I do not know if I would be returning.