Josh M.
Yelp
Le Chéile has been in the neighborhood for over a decade and has become a staple of good beer, good pre-Covid entertainment, and good brunches. I used to eat dinner there when fully employed. Now it is one of the lifelines of a crowded neighborhood that needs good food and libations more than it ever has. I had a birthday yesterday and was getting over the flu. What did I want? A good burger. Up around 187th, they're few and far between. You end up buying raw ingredients, more of the time. I wanted one from a professional kitchen.
I would review my latest transaction with notably hurt feelings - that while the food I got was nice in quality (particularly the fries which I did not order), the presentation, after a four minute walk home, using a padded shopping bag, was disheartening. All was in order - just cold.
I can't understand why - for $16.33 (high for this area of town) - I couldn't have hot food at 2pm (an hour not the middle of the lunch rush, but who cares). At the window I was informed that there was no posted menu because I had to use my smart phone with a QR code. Not interested in playing with the phone, I cut to the matter at hand and ordered a burger with salad - sight-unseen. About 15 minutes of sidewalk bench-sitting later, my order was available. I carted it home only to discover that the salad I expected had been transmogrified into fries (not the best when you're coming off of a dizzying virus) and what was left was barely warmer than the room, even though the food had sat in a lined box and been transported home within an insulated bag.
My conclusion is that I probably was probably made to wait a good seven minutes longer than I needed to. The food must have sat around in under a lamp. There was no apparent urgency in getting me my order, which was handed to me by a separate employee from the person who had taken my order. Hopefully my cash tip was pooled.
In short, what should have been a pleasant experience was kind of sad and disappointing, based mainly on the lax attitude behind the service and the feeling resulting from eating apparent leftovers for a premium price.