Sabrina S
Google
Our three nights stay was a blend of luxury and minor inconveniences. Here’s a breakdown of our experience:||Positives:|1. The room was spacious, providing space to relax and unwind.|2. The pool area was a highlight, with its stylish design and well-maintained surroundings, offering a perfect spot to lounge and soak up the sun.|3. The interior design of the hotel was stunning, blending modern elegance with classic charm.|4. The spa facilities were top-notch, offering a serene escape for relaxation and rejuvenation.|5. The overall tranquility of the hotel was impressive, making it a peaceful retreat.|6. The building itself is a marvel, showcasing exquisite architecture that adds to the luxurious ambiance.|7. The staff, especially at the restaurant, were friendly. However, staff at reception did seem a little hesitant, which affected the overall service experience slightly.||Negatives:|1. Unfortunately, the beds were not to our liking, as we found them quite hard for a good night's sleep. Also, there are two separate matresses that we normally try to avoid.|2. Our terrace / balcony was facing the backyard and was situated right by the kitchen exhaust, which was not ideal due to the smells from the kitchen. Even with closed windows, the smell would be in the room.|3. In the spa, we noticed that towels were often left lying around and not promptly put away, which detracted from the otherwise pristine environment.|4. The sunbeds in the spa were not uncovered, despite there being no rain since the previous night. We needed to uncover them ourselves, which is not reflecting a 5* environment.|5. There was no proactive suggestions in the room regarding hotel amenities or local attractions, which would have been helpful.|6. While the breakfast buffet was nicely presented with big enough selection, the a la carte options came at an extra cost (even boiled egggs) and the selection of the buffet (marmalade, cake, fruit etc) was basically the same every day, which felt unnecessary.|7. The air conditioning in our room dripped and leaked, which was quite inconvenient and uncomfortable.||Overall, while the hotel has many strong points, there were several areas that need improvement. The stunning building, tranquility, and excellent spa facilities are commendable, but attention to detail, especially regarding room comfort and service efficiency, could enhance the guest experience significantly.