Wendy U.
Yelp
I placed an order for 2 Valentine's Day cookies order with a guarantee of them arriving before Valentine's Day. I tried placing my order online several times, but kept getting an error saying that my address doesn't match my postal code. Well I think I know they do match. So after that I had to place my order via phone. Little did I know after placing my order and calling back the next day to see if they placed an order yet (since I wasn't charged yet), that they are made at some boutique, not a bakery. I thought that was kind of odd. Name of the actual company they are in is called: Forget Me Not. I called on 2/13 right before they closed for the day, and Becky was extremely rude and fake. She's rushing out the door at 4:49pm trying to hurry and get an order to UPS (wow, talk about cutting it short, apparently that's what they did with my order) store before they close at 5pm. Becky was like, oh I'll call you back with your tracking as she's rushing to at least try to get another customer's order out on time. Who cares about THIS customer that you GUARANTEED delivery by Valentine's Day. Well I'm glad I sensed Becky being fake and wasn't going to call me back, and then I called back 3 minutes before they closed, and spoke to another employee. Amy texted me back and sent a pic of my tracking number. Showing it was ordered on Feb. 11th, but UPS didn't receive it until very late (shocker) on Feb. 12th. Now my order won't arrive until Monday. They tell me they have no control over when UPS will deliver. Well you do have control when you send the item out. Dont' wait until the evening of the 12th to try to get it to me the next day. I was so excited for my kids to try these gorgeous cookies, well now that they won't be arriving until Monday, it's actually not worth it. It's like something arriving the day after Christmas, it means nothing. Thanks to stupid FB sponsor ad for introducing me to this flaky business. Since I called my order in, I had no receipt, and was not given an email confirmation. I had to call to receive my tracking number. You'd think that after they took your phone order that they'd send you an email, and then follow up with a tracking number. So much for trying a new place for Valentine's Day. They don't care about their customers or to try to make it right and fix the problem. Easy solution they only care about is to say, we'll issue a refund. Well....thanks, I guess.