Le Grand Comptoir

Disappointing Experience with Overpriced Food and Poor Service We chose to order from this restaurant due to its convenient location near our flight gate. There was no line or wait, which seemed promising. I ordered a bacon, egg, and cheese sandwich with coffee, while my mom got a bagel with cream cheese. The total came to around $38 (not including tip)—an incredibly steep price for a simple breakfast. Unfortunately, the coffee was burnt and undrinkable, so I ended up tossing it. Worse yet, we waited 40 minutes for our order. As our plane was about to board, I asked an employee for an ETA. She said she would check but never followed up. Ten minutes later, I asked another staff member, who was dismissive and rude, telling me to ask the other lady because she was too busy running the restaurant. When I explained that I had already asked, she sighed and walked away. I completely understand the pressures of working in the service industry—I’ve spent over a decade in it myself, including managing restaurants. However, no matter how busy things get, basic courtesy and communication should never be overlooked. Waiting 40 minutes for a simple breakfast order, especially in an airport setting, is unacceptable, and being met with rudeness when trying to check on it only made the experience worse. The rude employee eventually returned and asked her colleague about my order. Just as our plane was halfway through boarding, she handed it over at the last minute. Unfortunately, the sandwich was microwaved and just as disappointing as the coffee. Definitely not worth the high price tag, and if you are on a crunch- don’t go here. Just grab a snack from one of the convenience stores around.

The food was reasonably enjoyable. I thought the nicoise salad was good. Yea I've had much better nicoise salad, but given this was an airport I thought this was quite good. The space was open and airy and bright. Many many tables. There were probably 20 guests total spread between the tables and the bar, so it felt lively. Unfortunately that would be problematic because there was only one server in sight. This was around 2:15pm on a Sunday. I felt bad for the young woman. Probably 10 minutes after I sat down, another guest came up to the bar, presumably complaining about the slow service, to which the woman said something like I'm by myself. 10 minutes later, which was 20 minutes after I had placed my order on the website using the qr code specific to my table, the woman came by to reconfirm that I had ordered -- she had already come by soon after I sat down -- which suggested something was going amiss. I knew this was true because two guys who came in after I had already placed my order got their food out before me -- one of them also got the nicoise salad 🤣 so it was not like that dish took longer to prepare. By this time there were perhaps another 10 guests who have joined, but also there was one more server at the bar, and two more servers around. But it still seemed she was the only one working hard, i.e., hustling. Anyway, another 10 minutes went by, 2:45pm, which was 30 minutes after I had placed my order, the food came out. This was not satisfactory, but I wasn't in a hurry, so I did not feel too frustrated. When I finished, I realized the guest next to me has been waiting a while to get the check. And we laughed together at how this place appeared to be poorly run at that time. I told her I had placed and prepaid for my order using the website, she said that was smart. Well, it was just luck, but in hindsight that was the better route. Edit: Reading past reviews, it seems "lone bartender" is not a one off situation, and "guy walking at snails pace" isn't either. 🤣 Props to the woman I mentioned above who was the only one trying to hustle and do a good job. My 2 ⭐ rating for service is mostly an opinion on management.

Honestly, pretty good! The lady working behind the bar was very polite and attentive. She made sure everything was fine without being annoying or bothering us. Great service that truly enhanced our experience!

Arrived early for our flight and this place was open so we came here. We enjoyed the bottle of wine. The food is ok; you will definitely need condiments to help it along. The markup on the prices is what you expect at an airport in NY. Our server was great! Overall it was ok.

What a beautiful way to end a trip to NYC. Good eats. So glad they carry Gloria Ferrer bubbly! Rodney was terrific!

Easily the worst bar experience I ever had. Extremely rude lady working behind the bar, being over charged for drinks and after opening a tab I was assured by two of the staff that it would not charge 20% of the bill after 40 minutes if the tab wasn’t closed, as it stated it would on the website. I was charged the 20% extra after 40 minutes and the staff rudely told me it will close even though I was already charged. I wouldn’t mind paying a 20% gratuity fee if they weren’t the most ignorant bar staff I’ve ever come across. Place is a scam, avoid.

I thought the reviews were harsh. I didn't get food because the food is crazy expensive 20.00 for a bagel with smoked salmon. The lady walked over to us and rudely said, "you aren't ordering food so I'm taking that."

Waited for 40 minutes for drinks ordered at the bar we were advised would come to the table, they never arrived and was then rudely advised it was our fault for not ordering online 24/02/2025 4.30pm. Poor service and staff.