Le Grand Comptoir

Le Grand Comptoir is a French-inspired wine bar and restaurant located in Terminal 4 of JFK International Airport, Queens, New York. Designed as a refined oasis for travelers, it offers a full-service dining experience with a focus on premium wines and classic French cuisine A. The ambiance is warm and elegant, making it a popular spot for passengers seeking a moment of calm before or after their flight. The wine list is extensive, featuring selections from renowned vineyards around the world, and the staff is trained to offer pairing recommendations that complement the menu’s bistro-style offerings A. Dishes range from Escargots de Bourgogne to artisanal cheeses and pastries, creating a distinctly Parisian experience in the heart of JFK A. Open daily from early morning until late evening, Le Grand Comptoir caters to both international and domestic travelers. Despite its upscale concept, reviews have noted inconsistent service, especially during peak hours, with understaffing and long wait times being common complaints B. Still, for those with time to spare and a taste for fine wine and French fare, Le Grand Comptoir remains a hidden gem in JFK’s bustling Terminal 4, offering a touch of sophistication amid the airport rush.

The food was reasonably enjoyable. I thought the nicoise salad was good. Yea I've had much better nicoise salad, but given this was an airport I thought this was quite good. The space was open and airy and bright. Many many tables. There were probably 20 guests total spread between the tables and the bar, so it felt lively. Unfortunately that would be problematic because there was only one server in sight. This was around 2:15pm on a Sunday. I felt bad for the young woman. Probably 10 minutes after I sat down, another guest came up to the bar, presumably complaining about the slow service, to which the woman said something like I'm by myself. 10 minutes later, which was 20 minutes after I had placed my order on the website using the qr code specific to my table, the woman came by to reconfirm that I had ordered -- she had already come by soon after I sat down -- which suggested something was going amiss. I knew this was true because two guys who came in after I had already placed my order got their food out before me -- one of them also got the nicoise salad 🤣 so it was not like that dish took longer to prepare. By this time there were perhaps another 10 guests who have joined, but also there was one more server at the bar, and two more servers around. But it still seemed she was the only one working hard, i.e., hustling. Anyway, another 10 minutes went by, 2:45pm, which was 30 minutes after I had placed my order, the food came out. This was not satisfactory, but I wasn't in a hurry, so I did not feel too frustrated. When I finished, I realized the guest next to me has been waiting a while to get the check. And we laughed together at how this place appeared to be poorly run at that time. I told her I had placed and prepaid for my order using the website, she said that was smart. Well, it was just luck, but in hindsight that was the better route. Edit: Reading past reviews, it seems "lone bartender" is not a one off situation, and "guy walking at snails pace" isn't either. 🤣 Props to the woman I mentioned above who was the only one trying to hustle and do a good job. My 2 ⭐ rating for service is mostly an opinion on management.

Easily the worst airport dining experience I have ever had in over 40+ years of flying. I really should have read the other Google reviews before entering this place. Significantly overpriced based on the quality of the food and a 60 minute wait for chips and a dip! The scan/order/pay system automatically closes your tab with a 20% gratuity 40 mins after ordering which meant I left a 20% tip 20 minutes before the food even arrived!

Arrived early for our flight and this place was open so we came here. We enjoyed the bottle of wine. The food is ok; you will definitely need condiments to help it along. The markup on the prices is what you expect at an airport in NY. Our server was great! Overall it was ok.

Disappointing Experience with Overpriced Food and Poor Service We chose to order from this restaurant due to its convenient location near our flight gate. There was no line or wait, which seemed promising. I ordered a bacon, egg, and cheese sandwich with coffee, while my mom got a bagel with cream cheese. The total came to around $38 (not including tip)—an incredibly steep price for a simple breakfast. Unfortunately, the coffee was burnt and undrinkable, so I ended up tossing it. Worse yet, we waited 40 minutes for our order. As our plane was about to board, I asked an employee for an ETA. She said she would check but never followed up. Ten minutes later, I asked another staff member, who was dismissive and rude, telling me to ask the other lady because she was too busy running the restaurant. When I explained that I had already asked, she sighed and walked away. I completely understand the pressures of working in the service industry—I’ve spent over a decade in it myself, including managing restaurants. However, no matter how busy things get, basic courtesy and communication should never be overlooked. Waiting 40 minutes for a simple breakfast order, especially in an airport setting, is unacceptable, and being met with rudeness when trying to check on it only made the experience worse. The rude employee eventually returned and asked her colleague about my order. Just as our plane was halfway through boarding, she handed it over at the last minute. Unfortunately, the sandwich was microwaved and just as disappointing as the coffee. Definitely not worth the high price tag, and if you are on a crunch- don’t go here. Just grab a snack from one of the convenience stores around.

wow i didn't think airport food experiences could get worse, but here we are. i got the grilled chicken sandwich...ended up around $30 in total (thank goodness i could expense it, but i felt bad doing so). it took over 20 minutes to arrive..and it was just the saddest sandwich ever. dry as sand. even the chips were stale. how do you mess it up this much? a shining example of how capitalism goes wrong sometimes in america. i gave service 2 stars cuz at least the waiters were nice.

The wild mushroom tartine was excellent- shrooms perfectly done with a touch of truffle oil to infuse the flavor and lovely whole long-cooked soft garlic cloves. The salad was generous with the arugula, and the dressing was light. Loved it! As seems to be the pattern at JFK Airport, it was expensive. As a captive clientele, however, I felt like this was a good choice with nice wines.

I thought the reviews were harsh. I didn't get food because the food is crazy expensive 20.00 for a bagel with smoked salmon. The lady walked over to us and rudely said, "you aren't ordering food so I'm taking that."