Germaine J.
Yelp
The staff of this establishment includes at least two horrid and classless individuals. I am sorry for the other team members that are burdened with them.
I was flying through Seatac for a connection, and had about 45 minutes to get some lunch. I was seated by a gracious gentleman, and used their automated at-table system to order a glass of prosecco and a rosemary chicken sandwich.
I received the prosecco without issues, but the sandwich was not rosemary chicken. It was some open-faced pesto thing with greens, a few cherry tomato halves, and that was it. It took a few minutes to figure out that there really was no chicken hidden under all the green matter, and meanwhile the clock was ticking. I ate some of it, partly because I wasn't sure there'd be time to get a new order. I politely mentioned to my server that I hadn't received my order, and she seemed to think I'd ordered something else. I asked for a few dollars off. I then saw her having a conversation with another team member, and it was clear the error was not mine. The face of the other team member hardened as I heard her say, "That's irrelevant if she's eaten it."
Delightful response.
But then someone behind the bar, closer to me, said, "Who does that?"
I broke in on them, with a little volume.
"Because I don't have time."
This stopped everyone, and it got a bit quiet.
"Whatever happened to 'the customer is always right?'" I asked.
By this time, all of the diners had also gotten quiet.
I was livid, and could only get up and leave (having paid at point of ordering). I apologized to the other diners for the interruption, and left.
Someone at Corporate needs to intervene here. Your staff are hostile to their clientele. They think they're slick, and they're not. And they are costing you business.