L D.
Yelp
This is the 3rd time I've been to this location of Le Pain Quotidien, and each time has been a disappointment for similar reasons - extremely slow service and food not up to par with the many other locations in the city that I patronize. We previously have kept going back b/c if you have plans in the park, it is a very convenient location, but last week (Labor Day weekend) was our last visit.
1st of all, this past weekend, they seemed horribly understaffed. When we arrived there were dirty dishes from a previous table that remained there for the entire time we were there (slightly over an hour.) Since it is an outdoor seating area, the food on those dirty dishes were attracting a ton of birds who then proceeded to .... ahem.... drop their droppings on the tables and chairs as they fought over bread and other items remaining on the previous diners' plates.
2nd of all, despite the fact that one reason we like Le PQ is due to their kids' menu, which offers a meal with some cut up fruits and veggies and a drink of either milk or juice, this location, in the middle of Central Park, refused at first to honor the kids menu. So at first, we were told by our waitress: "We don't have a kids menu." But I know they do, and the printed leaflets (see photo) were all stacked up at the hostess stand with the regular menus. When I started to make a stink about it, our waitress said, "I get yelled at when I ring up anything from the kids' menu." So at that point, I wanted to just leave, but she said she would work out for us to get the item we ordered from the kids menu and a drink, but "no fruits and veggies."
At this point, we were the 3rd table at the outdoor cafe in back, which is the larger of the 2 outdoor cafes. The one on the side was mostly full, with a few empty tables for two. But overall, the restaurant was far from full. I notice neither of the other tables that were there when we arrived have received their food. So I asked the waitress if there was a backlog in the kitchen, and if the things we wanted to order were "quick" as we had tried to choose things that were pretty easy and fast. We explained we had to be somewhere (10 minutes away on foot) at 1pm, would that be a problem? The waitress assured us it would not.
So we stayed. What a mistake.
One adult ordered avocado toast and the other ordered the ham / cheese croissant and one kid got the Dutch mini-pancakes and the other kid got grilled cheese. None of these take long, usually. We must have waited more than 30 minutes for the food. At least we got to watch the bird and squirrel battle at the next table for entertainment (hey, there is the silver lining to them NEVER cleaning up the dirty dishes.)
When the food came, the grilled cheese was not grilled (see photo - the cheese was kinda melted between the bread, though) and the hot items weren't hot.
We asked for the check as soon as the waitress brought the food so we could pay it and just eat and then get up and go. She didn't bring it. We ate.
Our water glasses were never refilled; not even once. The dirty table covered in fighting birds was still there.
We still waited. No check.
I left with the kids so we could get to our 1pm event on time. We ran and barely made it.
My husband stayed to get the check and pay the bill and had to run to meet us.
If I am ever starving or dying of thirst, I may go inside and buy a drink "to go" and take it with me, but we will NEVER eat at this location again, and frankly, it has soured me on the brand generally.