Le Pavillon, New Orleans, a Tribute Portfolio Hotel

The Le Pavillon is a beautiful building. The beds were super comfortable , the rooms were nice and clean and spacious, and the hotel is located in a great location. But my favorite part about the hotel was the amazing staff! Big shout out to Mel at the front desk. So sweet and kind. Also wanted to shout out to Mr. Michael who helped us with our luggage. He was super knowledgeable of the city and was very cool. Also Maria who works in the restaurant was a doll. So polite and super fun. Last but certainly not least is Ms. Paula at the front desk. Honestly I’d come back just to see her alone. Super personable, kind, very sweet, and made me feel right at home! I will definitely stay here again! My only complaint about the hotel are the toilets. They don’t flush the strongest. Takes a couple of flushes to get everything down depending on what you left on there.

I was here a while back in July of 2025, but this hotel was absolutely amazing. I still talk about it in 2026, one of the best hotels I’ve visited in New Orleans also, the service here was amazing. I’ll never forget Paula and Shawna, they really deserve everything good coming their way. The way they both went above and beyond I do hope they’re doing well. As far for the hotel, very clean, hospitable, and quiet. So if you’re looking for a good stay I’d say this is a good catch, wasn’t too expensive for a 3 day trip either.

The service here is amazing. Everyone is so helpful and friendly and makes you feel welcome. The hotel is full of character and charm. The detail and design is incredible and makes you feel like you’re staying somewhere special. The rooms are nice. There were a few less functional design elements - the shower door blocks the handle to turn on the shower, so you have to get all the way to turn it on. And the toilet seat hit the counter top and wouldn’t stay up unless you held it. Other than that, great stuff. Bed was comfy, pillows were soft. I’d stay here again!

The hotel is absolutely beautiful and breathtaking. Unfortunately that is the only good experience from my current stay. Upon checking in we were not given the room type that we booked and paid for. We booked a king size bed and we were given a room with two double beds. When we entered the room we noticed that the room was warm. The thermostat was reading 77 degrees. Immediately we called the front desk and they did send an "engineer " to look at the air conditioner. Within 20 minutes someone did arrive with a ladder and made some adjustments. We did leave for dinner and 3 hours later the temperature was reading 73 degrees. Once again at 8:22pm we called the front desk about the air conditioner. Another "engineer " and another ladder later and another adjustment...we had hopes it would be fixed. We left to attend a Christmas Party and at 12:47am (4 hours later) the temperature was reading 71 degrees. At this rate maybe by the time we check out the room will be comfortable enough to sleep in. I just wonder if we would have received the room we booked would we have a working air conditioner? I have been to this breathtaking hotel for events and lunches, and I have always wanted to be a guest. This unfortunately will be my last visit.

I had a wonderful experience. I went for the Hawks & Falcons game. The hotel is in great proximity to the sports arenas. The front desk staff was welcoming and friendly. Shout out to Chris, Paula and the rest of the front desk team. The rooms are well appointed and spacious. However; the restroom was rather small. The hotel manager Patrick was wonderful. He checked on us during our entire stay. |The hotel lobby is beautiful. Although, I did not hang out in the bar area, it looks like it was a great vibe. I love the peanut butter and jelly sandwhich hour. It was a real treat.|Overall this is a great hotel in a great location with wonderful staff. I hands down recommend. You will not be disappointed.

Do not recommend. I stayed at Le Pavillon Hotel from October 1–3, 2025, and was extremely disappointed by how multiple issues were handled. At checkout, I was charged a $350 smoking fee plus tax, despite the fact that I do not smoke and did nothing to warrant such a charge. When I questioned it, I was told a “sensor” had been triggered and the fee would not be removed—no investigation, no evidence, no consideration of other possible causes. I was also charged $124.30 for valet parking, yet waited over 40 minutes for my car while trying to get to the airport, even though the parking lot was directly across the street and no one else was waiting. When my vehicle was returned, an orange traffic cone was lodged underneath it, forcing me to pull over on the highway to remove it—an unsafe and unacceptable situation. Additionally, the hotel did not have working Wi-Fi for the duration of my stay. What made this experience especially frustrating was the complete lack of accountability or customer care when I tried to resolve these issues. I am a loyal Marriott guest and have never experienced treatment like this. Being told repeatedly that a “sensor detected it” is not a substitute for real customer service. I would strongly caution future guests and hope Marriott takes a closer look at how this property treats its customers.

I managed to find a great deal for Le Pavilion when I booked about 8 months in advance. It’s further from the French Quarter than I’ve stayed before my last 3 times in the city, but I wanted to try out a new hotel. It is such a pretty hotel. The lobby is gorgeous and the staff at the check-in desk was amazing. They were able to get me into my room when I arrived at 11am, which was great. Since I’m a Platinum member, I had opted for free breakfast for every night of my stay at their restaurant, Bjoux. On weekdays, it’s a sit-down breakfast where you can pick between a continental breakfast plate or the All-American breakfast plate. On weekends, it’s a buffet style continental breakfast with some hot items. Since I was staying Friday through Sunday, I managed to try both the sit down breakfast as well as the buffet breakfast. The sit down breakfast was obviously nicer, but the buffet breakfast was solid. I liked that they brought fresh coffee over to my table for both options. The service at the hotel was so good. The waitstaff in the restaurant remembered my name from the first day and knew I wanted coffee every morning. I needed to extend my stay for a night and they did it no problem and kept me in the same room. They also texted periodically to check in with me - and when I had a noise complaint, I was able to just text them to have it handled. Honestly, this is probably the best hotel I’ve stayed in in all my 4 visits to New Orleans and I’m definitely considering staying here again when I’m back in town next year for work.

Very disappointed in our stay so far. The hotel itself and the lobby are beautiful. The bartender made an awesome margarita. However, the safe had no battery and the toilet didn’t work. I contacted front desk. They moved us to a different room. The room is a shoebox and the air conditioner barely works. They haven’t fixed the toilet in our 1st room or we would have moved back to that. Front desk lady told me she just got back from vacation and they were over sold and didn’t no what to tell me. Haven’t ever had this kind of service from Marriot. Our previous room was great besides the two issues we had. I would not stay here again. They aren’t big on details. When we left for breakfast early this morning, the elevator had smashed food all over the floor. Still there 3 hours later.

Serving PB & J daily since 1988. Needed a convenient location for a med school graduation. Le Pavillion has location, location, location. So easy to walk to the university med center campus and then the convention center for the commencement ceremony. A short walk to the Riverwalk, the New Orleans Holocaust Memorial and The Cabildo House. The rooms were comfy, although the beds were a bit too soft. Would have liked to have had bottled water to make hot tea or coffee in the room, but there is a self serve machine behind the checkin desk to make a chai latte or a cappuccino. Nice peekaboo view of the Crescent City Connection bridge from our seventh floor room. Loved the cute PB & J Tradition. Apparently a guest ordered a late night glass of cold milk from the bartender and shared that he always drank a glass of milk and ate a PB & J sandwich with his daughter. To feel close to her even when he was away, he still drank a glass of cold milk. The staff was so touched by this sweet story that they made him a PB & J sandwich to go with his glass of milk. Today, you can enjoy a PB & J snack from 4-5 daily served with a cold glass of whole or chocolate milk in the lobby near the bar. A little something extra. Parking is available via valet. Intentionally booked a room that included overnight parking, otherwise it would have been $51 per night. Convenient location on Poydras. About a 15 minute walk to the Quarter, the convention center and the med school.

Yikes! Stayed here with my dad to celebrate a recent promotion. Our stay was "okay" until I had someone hang up the phone on me. The first issue was the room. It was beautiful aside from the fact that the bed was not "made" so much as thrown over the mattresses. My father then went to use the bathroom and the door handle came off in his hand. The toilet also didn't flush, bathroom fan didn't work, and there was a mysterious puddle of water on the floor. After calling down the front desk agent (on May 11th) was courteous and prompt. She sent up an engineer to take a look at the issues. He couldn't figure out where the water had come from, but fixed the toilet and door handle. We also pointed out that some of the lights in the room were broken, to which he essentially responded, "yep." Before leaving he told us that the hotel had recently underwent renovations and that the contractors had done a poor job. By that evening the toilet was barely flushing yet again. My dad was really excited that the hotel offered PB&J sandwiches and milk between 4 and 5pm, so we went down to check it out. It wouldn't have normally been something I would be looking for, but I thought it was a nice touch. As we approached the dispenser of milk, I could see that it looked slightly gelatinous. My dad and I each took a tiny sandwich and dixie cup of "milk". He was first to take a swig. He said it was spoiled and threw it out. I thought he might be exaggerating, so I took a bite of the sandwich and a swig of the milk. Even though the bread was stale, I immediately had to take another bite to cover the rancid taste of the milk. Must've been going bad, so they thought they'd get rid of it quickly this way. Upon checkout, I was told I would need to pay a $20 a day "preservation fee". I settled the bill and left. I thought it was odd as that was not what was indicated when I booked the room. The booking says that the price is inclusive of taxes and fees, excluding the resort fee. Roughly an hour ago I called to address this discrepancy. I wanted to address it with the hotel first before writing a review. I was also hopeful I would get this amount credited back to me. The agent at the front desk did not provide his name when answering the phone, but said they do not charge a resort fee, but do charge a "preservation fee". I continue to point out that the price listed was inclusive of any fees and taxes aside from the resort fee. The bill I was given, also shows my card was debited for taxes as well. I was able to deduce, by the end of the conversation, that based on the total amount the "preservation fee" was in fact listed as a "resort fee" online in error. I stated something to the effect of "Okay, that makes sense" to which I was left with the sound of the phone, slamming down and disconnecting. During my stay, the biggest highlight was the staff. Particularly the valet staff. They were exceptionally friendly and accommodating. Due to the nature of my work, I stay at least 100 nights a year at hotels around the world. The staff during my stay were some of the best I've encountered. Unfortunately, this last interaction over the phone cemented my decision not to return to this hotel.

I love the idea of staying in a historic hotel, but unfortunately, I will not stay at Le Pavillion the next time I'm in New Orleans. Pros: -The lobby is beautiful. -The staff is pleasant. Cons: -The water in the shower was sometimes lukewarm instead of hot. -They had an emergency water shut-off the second day I was there. -The rooms are carpeted and I made the mistake of walking on the carpet without my slippers...the carpet was disgusting. -I prefer to have housekeeping only on the day that I check out, so I always leave the "Do Not Disturb" sign on the door during my hotel stays, but the first day I was there, someone entered the room to "clean"(make the bed). -They ran out of clean face towels, so I was given extra bath towels. Other things that can be expected with an old hotel: -Slow elevators -Poor soundproofing. I could clearly hear every person and their conversations in the hall. I gave this hotel three stars because they are remodeling and maybe some of these issues are being corrected, but this wasn't a good first impression and they won't get a second chance from me.

The last time we stayed here was to stage/prepare for graduation (rather than risk traffic the morning of) in a suite (Bourbon?) and I wasn't impressed with the worn bits and the lack of cleanliness- at all. Apparently, they've had a reno, so we may staycation here soon to make use of the awesome rooftop pool. Having said that, we met up with friends yesterday, who were staying here to chaperone a church group and the lobby is still gorgeous, the bar is still fabulous, and they are still doing the PB&Js with chocolate milk! I'm crossing my fingers that the upgrades are a noticeable improvement! I'll update soon.

I wish I could say that I still love Le Pavillon but a lot of has changed over the last 10 years and the Le Pavillon today is not as impressive as the Le Pavillon we originally loved. Not to say we don't stay here sometimes, it's just not our first choice but one thing is for sure, Le Pavillon is probably the best deal around. They always have very fair prices and in general the hotel is very nice. The lobby and many (or all) the rooms/floors have been updated and each time we visit it does look nice but it's the the stuff you notice once in a room. There is always something in the room that can use some maintenance. Numerous times we had drawers or doors to the dresser that won't properly close. We've had the faucet dripping and the walls near the door have very noticeable damages from peoples luggage but these should be fixed and painted. The people at the front desk... they are always great. A few years ago, they got rid of the door man... used to have a classy welcome of the guy with the top hat and white gloves open the door upon your arrival but they got rid of him. Now the entrance driveway is limited to valet and taxis and ubers can not enter the driveway (so they drop you on the roadway out front (which sucks on rainy days). They barely say hello when you pass by. My last disappointment is the "FREE" PEANUT BUTTER AND JELLY BUFFET It used to be 10PM every night with various breads, jellies and peanut butter spreads plus pre-made sandwiches. The buffet used to include milk, chocolate milk and hot cocoa (with a whipped cream and bowls of marshmallows) - - - - - AND NOW, it's at 4PM (not a big deal) but not the same; just a fraction of the options and hot cocoa and the goodies that go with it are gone. They put out a very small amount of milk and chocolate milk and once gone they do not refill (it ran out at 4:10PM and they wouldn't refill). And there were THREE PLATES, and then no more brought so you have to use napkins. It's just silly the way it's done now.

Lovely restoration of grand historic hotel. Room was immaculately clean, well furnished and comfortable on a recently renovated floor. Staff was great but oddest thing for what seems to be ( and charges as) a luxury hotel is almost complete lack of amenities and services: laundry bags but no laundry service. Lobby bar is literally just a bar counter in the lobby, single banquet and couple of tables. I believe only food service is buffet breakfast which I did not try, and, no room service. But in the end a comfortably if not luxury experience.

The lobby is beautiful, the valet people are extremely friendly and helpful, but that's about it. Only one working elevator, unfriendly front desk staff and empty water in lobby. We stayed in the Napoleon sweet and brought. It is beautiful shoulder ahead, the bed is terrible. Old and worn out. The pillows were also awful and we slept horrible. For the price of that room, I would expect a far better mattress- The room itself was quite nice, and the hallways were well lit and updated. But the front desk staff really didn't want to be bothered with helping guest, and the fact that you only have one working elevator in a hotel at this level, should be an embarrassment. No signs to tell you that only one was working, just figure it out on your own. The bar and restaurant we're also not open, not sure if this was because of a systems malfunction or they just don't have the staff, but again very disappointing for a hotel at this price point. The location is nice, and it's quieter than staying in the French quarter. It's also very close to the Superdome in The Smoothie Keating Center, probably a short 5 to 7 minute walk.

I absolutely love my stay at LaPavillion! From the time I walked in and saw the chandeliers and crown molten ceilings I was in love! The common room/lobby was full of comfortable furniture and interesting people. The staff was very helpful about pointing the was to a few of the sights I wanted to see and the hotel itself is just a couple blocks from Bourbon Street so that made going out to sight see a breeze! The room was beautiful and equipped with air purifiers as well as filtered water in the shower which gave me a easy excuse to take and extra shower to appreciate the luxury of it all. They also had delicious strawberry water and lemon water available in the lobby. I absolutely lived this place and recommend it to anyone wanting a swanky stay in New Orleans!

We had a wonderful stay at Le Pavillon. The hotel has gorgeous architecture. Location is convenient, located in the business district, minutes away from Bourbon street and the French Quarter. They have a bar, great drinks. They don't have a pool anymore. The staff are very attentive, and welcoming. I look forward to our return

Perfect location, super clean and amazing staff. Floyd the bellman was awesome. Highly impressed and will return.

Throroughly enjoyed my stay here. It was a great time and the service was on point. I could tell it was a vintage stay because of the architecture and the age of the features but it got the job done. Never got to try the PB&J sandwiches which is apart of the hotel tradition but I can actually say I stayed in a traditional/independently ran hotel in NOLA. The bar was excellent our room had a broken ironing board that I didn't get to use. Wish the bathrooms were a little bigger.

Le Pavillon is a beautiful hotel. My best friend and I stayed here to enjoy our birthdays together. The pictures do not do justice, it's so beautiful on the inside. The only, small, downfall is that there's two elevators and one was broken. However, it wasn't a huge deal .. we just waited our turn. The staff members were so friendly (concierge, valet, & bellman). I definitely enjoyed my stay with this hotel. I booked though booking.com and we even got it at a discounted price. One of the key cards weren't working, so we went downstairs and got it fixed with no issues. On day two or three we needed clean towels and cloths. We weren't near the hotel when I remembered to ask for those items, but when we returned to the hotel they were placed on the table. Clean bathroom, sheets, floors, and everything (lights, tv, etc) were working fine. Needless to say, I have no "bad" experience here. If driving, it's roughly 6-8 minutes to bourbon street, the french quarter, and the garden districts. If walking, it's roughly 15-20 minutes to bourbon street and french quarter. My phone's GPS said 50 minutes to garden district (and 55-60 minutes to the lower garden district).

A beautiful historical hotel located in the heart and walking distance of the central business district. The interior and architecture is simply stunning with tons of white finishes and marble decor. It is a very beautiful old gothic style hotel with high ceilings and bright chandeliers. Staff is super friendly and accommodating. One thing to be warned of is that the temperature is constantly fluctuating in both the rooms and the lobby area. It is either uncomfortably warm or freezing cold. Other amenities at this establishment was pretty disappointing. No pool, no rooftop entry as they are doing construction and the gym is very meager. One reason I loved this spot was they offered pb and j hour in the lobby where guests can humbly revisit their childhood memories.

Just arrived and can already say I will never stay here again. I come to New Orleans at least once a month for business and stay for a week. I can eliminate Le Pavilion from the list of places to stay. The "security deposit" is absolutely ridiculous and that is my biggest complaint. At check-in they told me it was $125 PER NIGHT. Who the hell is charging $125+ a day to their room??? Concerned about damage? Okay, but this isn't a bachelor party in Las Vegas. I'm one guy here on business. I travel a lot and have never seen a hold for this much. Since I am here 3 nights, they ran my card for $375. I told them this was out of line with competing hotels and that I never bill items to the room. They shrugged. My reservation for the room itself was $369.00. Yes, you read that correctly. The security deposit was more than the room. I'll get it back...in 5-7 days. Got to my room and there is construction in the room next door and the bedding is wrinkled. Cool. There are plenty of places to stay in NOLA (and I've stayed at them). Horrible first impression and I highly recommend looking elsewhere.

"I just stayed at this hotel room ( 529 ) and used their hotel parking lot for my car which they suggested. While the location and customer service were excellent throughout my stay, my experience was tainted on the last day when I discovered that my car along with several other cars in the parking lot, had been broken into. The hotel manager did not offer any help and told us to deal with the valet manager after dealing with his very bad and poor attitude the entire time they told us that there's no cameras no security and they refused to take responsibility for the damage, citing that it was stated on the ticket which they never mention. The hotel manager also took the same stance, claiming that they were not responsible for the parking lot despite offering the service. On top of this their elevator doesn't work we had to wait several times to get to our room. Eventually, I had to file a report with my insurance company, which was a frustrating and time consuming process. I had driven eight hours to get to New Orleans and looked forward to my stay at this hotel, which had received good reviews. However, I strongly advise against leaving your car in this parking lot and to think twice about staying at this hotel. I have clear evidence of several other damaged cars, and it is evident that the parking lot management and hotel staff need to take greater responsibility for their customers' safety and security."

This is a really cool place to stay. It's in walking distance to some great dining places also.

Very clean and very nice hotel. The front desk staff was amazing. Always has a smile. The convenient station inside. The hotel is always full. We loved the afternoon peanut butter and jelly sandwiches.!!!! Get the Le Pass app to use the bus and the streetcar for transportation There's a pizza place across the street open till 3 AM that is phenomenal

First of all, they say that there is a shuttle that transports customers to the hotel. "There is NO shuttle" Second, the male bartender keeps blowing his nose in between fixing drinks. Where is the hand sanitizer or something?? Next, the roof top pool is not in use! I was told we could use the pool across the street at another hotel! I want a refund!!! This should be stated on all website. This is false advertising at its best.

This hotel was absolutely beautiful! Everyone was so very friendly! Our room was amazing. So very very clean! Soft beds and so comfy! We had 3 amazing Bellhops! I wish I remembered their names but I can't say enough how happy was on our visit here! Great location! Easy walk to French Quarters! Peanut butter and jelly time was an awesome experience!

Had a very lovely stay at Le Pavillon Hotel! Loved how central it was to the French Quarter and other attractions. Appreciated the free coffee in the morning, the lemon infused water in the evenings and the PBJ sandwiches. The rooms are spacious though the hair dryer in the bathroom was slightly broken. Lovely lobby, but a little chilly.

Checked out 4 days ago and I still have no itemized bill, no apology and no compensation for multiple interruptions (backed up showers/sinks, malfunctioning TV and Heater and enough dust to have my cousin using her inhaler DAILY when it's only for Emergencies) But they did manage to CHARGE me 3 days later and still without a bill to review my charges. Poor customer service and inadequate accounting

Be aware!! Worst - experience- ever. Bait and switch - and you'll pay for THEIR false advertising - consumers.... We advise you go somewhere else. Don't be fooled by the photos circulating or falsely provided in their website. So many more affordable options in the area that are actually stay worthy, with friendly service, nice atmosphere and clean, unlike this establishment. There is no pool or hot tub - all dilapidated, the fitness center is currently a dirt infested construction zone, the staff is horrendously rude and there is an ever present air of carelessness. Parking and/ or valet is $50 and no safe parking options in the area otherwise. Walls are all scuffed up, floors and baseboards have years of awful nasty dirt and gunk.. If you show up and are dis-satisfied (as most seem to be, including us even within the short time we entered and left), you get slapped with an "early check out fee" if $75. How this establishment and employees are still in business and have positions, is beyond our comprehension.

Beautiful lobby interior but the hotel rooms themselves are quite rundown. Dirty bathrooms with water mould and questionable yellow stains on bath towels. There's also dust everywhere on the bed mantle and lamps, could definitely do with a refresh. The service was okay, some people just refused acknowledge when walking past, or smile in return. There are no facilities such as a pool or gym yet you are still charged a resort fee... for nothing. Lastly, I left a change purse in my room and have called multiple times long distance with no action or help from their guest services team, being put in a loophole of saying that housekeeping isn't available to ask. Overall, I would not stay here again and would advise others to find a different hotel.

I am so fond of this gorgeous and decadent hotel, that I may begin regularly staying. Peanut butter and jelly sandwiches in the afternoon, and a glamorous bar in the evening. I will say that we checked in just after it rained so the room felt and smelled damp. This went away by the next day. I also wish the bartender stayed until 11pm (the hours advertised) so my guest and I could have tried a drink. We wanted to feel glamorous and sophisticated.

I was disappointed! This hotel is advertised as a luxury hotel that is newly renovated so I assumed I would be working into a luxury experience. While the staff is wonderful and the decor is beautiful there were definitely some improvements needed. When we arrived the power in the hotel had recently went out so it delayed the check in process. We were supposed to be able to check in at 3pm but didn't get a text that our room was ready until 7:55pm! We should've been refunded a day because we literally didn't get to enjoy the room the entire day. Then, when we got to room the bathroom light was flickering on and off and they don't even offer complimentary waters. You can buy water for $5 in their snack store. Additionally the room itself needed upgrades and don't get me started on what we found on the actual mattresses. The photos say it all. Sometimes looks can be deceiving. The location is a great location and again, the staff is great and entry lobby to the hotel is nice.

once again, let down by Le pavillion, never again. i called them TWICE and spoke to the front desk because my flight was going to be late and i didnt want to have check in problems. BOTH times the front desk swore to me there would be no issues. bit of course, I arrive at 3am because of a delayed delta flight, and they can't check me in... Look, it's not just this either, Ives stayed here because I live the location, but service is now terrible, they *might* have breakfast, the might clean your room, your toilet might work, and most of the time the internet and tv work....to me, all those should work all the time...

Le Pavillon Hotel I stayed for 4 nights, I found the staff to be very accommodating, professional, friendly every interaction we had with them. Our only complaint would be that we wish the pool and restaurant was open I was able to order breakfast one day and April was very sweet and accommodating, then the other days no one was there. I think they were just low on staff but the hotel itself was very beautiful and clean and staff was nice.

Only stay here if you want to feel like you are staying at your grandmothers house, and I mean that in the worst way. The first room we were assigned was dirty, empty liquor bottles, dirty shower and toilet .. so they switched us.. and then again the room we were assigned at 10:00 pm was not at all what we would have chosen to pay for . To our dismay the hot water was not working, so we called down to find out what could be done, and we were switched rooms again.. it's 10:30 now. Traveling from California to Louisiana on a 6:00 am flight, this is the last thing you want to happen at your hotel, no apology no nothing, I suppose I was looking for some Southern hospitality?.. Back to the facts. * Pool was closed * Rooms were dirty * Staff is lackadaisical and reluctantly, haphazardly do their jobs I thought this was a cute place with city charm, but it's dingy and poorly maintained. My advice, skip it and go for something reliable like a Hilton. I'll take some responsibility, I shouldn't have been so cheap with my accommodations. Ugh. Definitely will do better next time.

NEVER stay at this hotel. I have never been treated so egregiously. I had a prepaid reservation for Friday and Saturday and arrived at 230am. I was told I'd have to wait about 40 minutes to an hour to check in since I didn't call to notify of late arrival. Rooms were available but their "system was down" for inventory. After waiting more than an hour and half (now after 4am) in their lobby, they finally told me my reservation was auto cancelled and I'd have to rebook for Saturday (paying twice the rate I reserved) plus over $70 for an early check in fee. This is after losing the prepaid reservation fees I paid for BOTH nights. They maliciously kept giving me conflicting information so I wasted hours of sleep in the middle of the night when I had paid for the day/night I wanted to use for a room that sat empty. I ended up having to walk to neighboring hotels at 430am alone in the pouring rain to be refused by many for no rooms available. This is unacceptable on every possible level.

My experience here isn't the typical one. This was our Honeymoon hotel. The room was the Napoleon Suite!!! I'm telling you if you can swing it, you gotta try it! Check in is a breeze. I didn't have much need for any extra assistance other than asking for a early check in since I was getting ready in the room for the wedding. The desk staff were friendly even though the computers were down so they couldn't issue a e key to get in the room, but I was escorted up to get it opened. The room. Oh man that room was nuts! The size was huge. The art on the walls was amazing! The $3 million in artifacts in that room made the air so fancy and rich feeling. The bathtub he signed the Louisiana purchase in!?!?! What??? Yep, I sat in it lol. I didn't use it tho. There is a huge walk in shower that we used together. Hubba hubba :-) We didn't experience any paranormal events that night but with such old trappings in that room, I am sure it can happen. The hotel is gorgeous and beautiful. We ran into a few other newlyweds hanging in the bar that night and had a good laugh and congratulated each other. Just being in this hotel recharges you with positive energy. Was a memorable night! Check out also wasn't any issue. Just sitting in the spacious lobby with a hangover is probably very typical. The doorman was friendly and helped with out small amount of bags to the Uber. Loved this hotel yall.

I always stay at this hotel. I love the history. It's a 15 minute walk to the French Quarter and plenty of restaurants and shopping near by. I knocked off a star because one elevator was down and the pool is out of commission.

This opulent hotel is the only place I stay when visiting my favorite city, New Orleans. The staff is amazing, valet parking is effortless, and the beds are oh-so comfortable. Close to wonderful restaurants. The breakfast is simply delicious! Don't forget the traditional pb&j sandwiches in the afternoon!

DO NOT STAY AT THIS HOTEL UNLESS YOU WANT TO OVERPAY FOR A NICE LOBBY AND NASTY ROOM. Listen, I work in the service industry, I have all my life. And my sister works in hotels. And I get that post-pandemic, things have been incredibly tense for us service workers. But this hotel staff (manager and front desk people) were so rude and truly could care less about anyone staying in their hotel. The nicest thing about this hotel is the lobby, location, Paula, and the service boys. Aside from that, everyone working at the front desk was rude and literally didn't care about anyone staying in the hotel. First off, the hotel room was nasty, dirty, and filthy. There was what looked like to be bodily fluid all over the room; white, dried stains (which looked like you know what) on the desktop and nightstands, what looked like blood on a lampshade, toothpaste residue all over the backsplash of the bathroom, orange stained grout in the shower, other white stains on the bathroom walls. Not to mention the toilet barely flushed and I had to kill TWO cockroaches in the shower! Oh, and how could I forget that the bathroom door knob came off REPEATEDLY?! Thankfully I wasn't alone, or I would've been locked in! Thankfully I travel with my own disinfectant wipes because I was able to clean most of the disgustingness. This lack of cleanliness continued on to the Fitness Room, which was just as disgusting and smelled awful. Also, my guest room was never cleaned, even though I had the "Service Please" sign on my door every day, and the cleaning staff on my floor when I left. I had to go to the front desk (because no one would answer the phone) and request for the room to be cleaned. Unacceptable. Then, there was the lack of amenities. No safe in the room as advertised, so I had to keep my things locked in my suitcase. No rooftop or pool, as they were closed for maintenance. And, out of one service elevator and two patron elevators, only one patron elevator was functioning. There was a whole floor being refurbished and every time the elevator opened to that floor, the spell of chemicals, paint, and the dust in the air was so irritating to the senses. This hotel is ridiculously overpriced for what it is: a pretty lobby. The rest of the hotel and rooms are dirty, poorly maintained, and quite frankly hazardous to one's health. Also, I wish I caught her name, but there was one woman as a front desk staff who was rude and literally didn't give a f**k about any of the inconveniences I wanted to express to her. I had to get her attention, as she was looking at her phone when I approached the desk. And then, as I was beginning to express my dissatisfaction with the accommodations, she quite literally cut me off, gave me a postcard, and told me to write down "in as much detail" as I wanted any complaints I had, and that she would slide it under the door of the manager. Wtf kind of customer service is that?! That really was the icing on top of a shitty stay at this overpriced and dirty hotel. This hotel manager should actually be ashamed, and all those who literally don't take a grain of pride in their work.

Well kept for 116 years old. Decor was beautiful. Beds were comfortable, but pillows were honestly awful. I hate down pillows. Be aware that parking is costly, as it is anywhere in New Orleans and there is an unadvertised $15 "preservation" fee per room. Bathrooms are smaller, but clean and functional. I'd stay here again and recommend it. The complimentary pb&j's and cold milk were a nice afternoon snack after a full day of exploring.

I cannot say enough about this hotel. I traveled to NOLA for my sister's family weekend at Tulane and was greeted by the most impressive staff. The doors were held open for me while I exited my Uber. A gracious team member helped me with my bags. The check in process was so easy. Paula was so friendly. The bar was a blast. I probably visited it a tad too much. I had a few appetizers. All were delish. I ordered breakfast Saturday morning. It was served hot and fresh. I plan to visit NOLA again in a few months and will definitely stay here again!

I dreamed of staying in the Napoleon suite for years after seeing it featured on the Travel Channel. I couldn't wait to soak in the marble tub, and that was great, it was the highlight, and while the suite is overall aesthetically lovely, it is in need of a refresher. At its price point I truly expected a bit more. The sinks in the bathroom need refinished or replaced, the left one does not drain. A handle in the shower needs attention, The lighting the bathroom is shorting out, we couldn't get them to stay on. I don't believe it has been given a deep cleaning, as corners in the bathroom looked untouched, there is an unknown stain on one of the love seats. The mattress and bedding was great, but the side rails stick out a distance from the bed and pose a bit of a trip hazard in the darkness of night. The noise coming from the door slamming of the other rooms near this suite is overly loud and certainly takes away from the experience. I did report several of the above to the GM Jeff, but failed to receive any gesture of a comp. Finally this being the flagship suite that was approximately $1000 for 2 nights , and for this price point a few welcome items, some bottled water and a spit of bubbly or wine would have been a nice touch, a little gift goes a long way in the perception of a stay as celebrated as this unique experience. With the lack of an operating bar, restaurant or parking incentive and other 4 star hotels in the area, other than that particular suite, I see no real draw to booking a room here otherwise you've scored a discount on a standard room. I will say in their favor the lobby is gorgeous and the location is nearly perfect, next to the oldest street car line. Again I enjoyed the tub experience, but otherwise it was an average stay.

The exterior is grande as well as the lobby but the rooms fell short. For one, everything seemed to be falling apart ( I.e. faucets in bathroom and faucets) The pool was closed for construction The gym was extremely small and stuffy. & the elevators took forever Then they tried to charge us an extra fee when we were checking out thankfully my husband likes to check the receipt. The location was great though we had easy access to great restaurants My favorites close by: - Willie Jeans - Copper Vines - Marcellos - Herbsaint - St.James Cheese company

The hotel lobby was lovely and rooms were clean but I had many issues during my stay. There was only one elevator in order, systems were not working for payment for three days so you couldn't buy water, tea, nothing at all. I constantly had to ask for water as even the water downstairs was not filled. They should have been providing a bottle of water for guests daily. The entire front of the hotel outside was being refurbished so all the cement was up and at one point it looked like a crime scene. I couldn't even get through the front as it was all yellow taped off you have to find the one door that was open around the side and duck under the tape. There was no bar open so you couldn't get anything to drink there either, no breakfast, zero. It is a shame that this hotel is lacking so much as it is lovely inside the lobby area. I wouldn't recommend this hotel unless you don't mind absolutely no amenities at all. It is very no frills definitely not a 4 star hotel.

This hotel was once a real jewel, but those days are over. For example, they no longer even have a restaurant -- so no room service, no snacks at the bar, no meals on site. when we were there over the weekend, only one elevator was working, and it looked like that had been the case for a while. They DO insist they have a brunch, but if you check it out you'll find it's the sort of mid-line self-service continental breakfast usually issued free at biz-travel hotels -- not something worth of the term "brunch" in New Orleans. The real kicker was the fact that at 9AM on a Saturday morning, there was no hot water. The engineer was very clear that this was an ONGOING PROBLEM. The system can't keep up, and they know it. No compensation was offered. The staff are nice enough, but the ownership has decided that insufficient hot water is a perfectly reasonable position. Only stay here if you're okay paying premium prices for what amounts to a roadside motel with nicer sheets. And at least at the roadside hotel, you'd probably have hot water.

Left an army of guests waiting in the lobby for hours after check in time stating " waiting on housekeeping to clean the rooms!" Lousy attitudes at front desk. Never again!

After paying and checking into the Le Pavillon Hotel, I was accused of squatting illegally in my room. I booked a staycation this weekend, as a respite for myself after a busy few weeks. A staycation in my own city. I was looking forward to this weekend for a while and was all settled in my room watching tv. I heard noise outside my room and a long metal wire snaked under the door in an attempt to unlock it. I called out to them and asked what was going on. He apologized and left. He came back a few moments later and said that I should call the front desk. I was honestly mortified because I initially thought someone was breaking in my room. While attempting to call the front desk the manager knocked on the door and asked me to identify myself and that they did not have anyone in the system in this room. I attempted to explain and slid my key with the room number under the door. I then told him that he literally saw me when I checked in. He said he would check it out and I said I'd come down to talk to him. At this point I am upset, scared, and confused. I get down and he apologizes and said they made a mistake. NO SHIT. My obvious next question was how they would make it right. The least they could do was comp my stay, potentially upgrade my room, offer me drinks.... NOPE. He offered one night and obviously after this trauma I've experienced. I declined. His retort was that he would comp my entire stay but I had to leave. WOW. The point he failed to realize is that it was not about the money for me. It was the gesture. He wanted to maintain the power. Mistaking my identity and accusing me of something like this is incredibly dangerous. My wife, best friend, and mom came to the hotel to support me in packing up as well as to chat with the manager about how a mistake like this could happen. He and some of his staff got frustrated and felt like they no longer needed to explain themselves because I got my money. Again failing the realize that the money is not the point. Can you guess what happened next? He called the police. They felt threatened by our questions and him being forced to confront his actions; and he did what often happens when people of color demand equal treatment. Demand an explanation. Thankfully we are all safe. But I'm incredibly disappointed by this traumatic experience.

We've stayed at Le Pavillon 2 times prior to our May 4-8, 2023 visit for the 2nd weekend of Jazz Fest and totally enjoyed this hotel: lovely rooms, great service, pb+j sandwiches and hot chocolate w/ marshmallows at 9:30 p.m. - all the right stuff. Then things change: newly acquired by some megacorp, everything that made this place great has disappeared: good price, yes!, totally lacking all the amenities we loved: 1 of the 2 elevators has been out of commission for 6 months; the rooftop pool, mentioned on their website, is as dry as a bone and hasn't been used in many months; room service is non-existent; daily room cleaning, even towel replenishment is "on demand', if available. Even the in-room coffee Keurig Coffee Makers died twice during 4 days. Promptly replaced by one of the "old" staff who really does care about service - that was the highlight of the visit. The worst rub is the additional charges they throw on to the bill - like a $15/day charge for "renovation". Give me a break. Dirty, dusty, old, not at all well maintained. A shadow of its former glory. Really a disappointing stay. oh yes, and the ice machines don't work, but they do have free ice in their Mega-Overpriced snack bar just behind the front desk. Amazing they are still in business...

Such a beautiful hotel! It's been years since I've visited here but only for an elegant Xmas brunch and/or dinner. This time I got the chance to be a guest and the ambiance of the hotel is breathtaking. The bed is so cozy with the perfect view of Baronne street. I loved it. I did wish the shower head was a true jet garden shower with more pressure but that was my only takeaway. Also, I think the wifi password and info should be readily available in the room instead of calling for it. Maybe a card with the info in the room. Overall this hotel was amazing and will likely be out Valentine day tradition moving forward.

Had I written this review a couple years ago, it would've easily been FIVE STARS... from the amazing facade, to the french ornate lobby, to the simple yet elegant rooms, to the amazing staff including the door man with white gloves and top hat; but maybe that saying has some truth to it: "ALL GOOD THINGS MUST COME TO AN END" (AUGUST 2018) We returned in August 2018 to plan our wedding. Before leaving Florida we scheduled various wedding related vendors to meet in the lobby but upon our arrival the lobby was CLOSED for renovations (just a path to the front desk and elevator and not a single place to take a seat). And prices didn't reflect the inconvenience of construction. In the long run the renovations are good but a warning on the website should've been posted. At least our room on the 5th floor was already renovated (new modern, chic look... impressive) "PLANNING OUR WEDDING" I met with the Group Sales Manager to discuss a block of rooms for our January 2019 wedding. I explained we had to reschedule all our vendors to meet at our other hotel (The Roosevelt). I mentioned our concerns with bringing 20 guests in January and be disappointed again. I received the quote but turned down the group reservation because they wanted me to guarantee 8 rooms (which I couldn't do since the quote was HIGHER THAN THEIR OWN WEBSITE; plus Priceline was even cheaper) "THE WEDDING PLAN" We decided to use Le Pavillon for our wedding guests since the lobby construction was the only issue and we were assured the renovations would be complete before our wedding; plus Group Sales agreed to keep us on the same floor despite not booking directly with them. They also agreed to give our "welcome bags" to our arriving guests. "THE WEDDING TRIP" The new lobby is phenomenal; they managed to keep the french influence blended with a modern take; rid themselves of the dated colors and replaced with shades of gray and hints of cold colors with the furniture and other accents. "2 DAYS BEFORE WEDDING" Marisol and I checked in and headed to our room on the 3rd floor... the entrance was narrow so there were tons of paint chips off the wall from luggage hitting, the room was very smaller than our past rooms, the door to the dresser was open and wouldn't stay closed, the dresser was crooked far from the wall (too heavy to slide back) and worse of all I opened the blinds to see a wall... zero view. I saw all the rooms and the BRIDE and GROOM that arranged it all are given the WORST room by far. I complained to the front desk; no manager available so they will have them call me. How can a maid approve a room for assignment if a dresser door is open and can't close? "1 DAY BEFORE WEDDING" Next morning, still no manage available; AGAIN they will contact me. I saw the Sales Manager I worked with from August; but she did nothing to correct the situation. That night, still no manager ! I decided against having them hand our our "welcome bags" since they seemed awfully disorganized and I was plenty annoyed by the lack of attention to fix our situation. "WEDDING DAY" Third day now, I go to the front desk, quite annoyed at this point. A manager will be contacting me later and I return to my room; a moment later a knock from a manager. She offered a new room but a different floor away from my guests; no thanks. She sent a handyman to fix the dresser door; but it was a bandaid that only lasted an hour. In getting dressed for my wedding, I happened to cut my arm on the door that wouldn't close; which resulted in blood stains on my shirt. "DAY AFTER WEDDING" Majority of my guests are leaving... I revisit the front desk to request a new room after all guests leave since we have 6 more nights here. I met another manager and I also realize the previous manager worked with housekeeping; perhaps a supervisor, but not a manager. The JR manager offered an apology for everything and was SHOCKED our group was grouped on the 3rd floor (apparently they know of issues on this floor); at least he did offer to dry-clean my shirt. "REMAINING TIME HERE" A couple days later, my last guest left and we were offered to be upgraded to a suite... Let me mention this; one of my guests had a suite and complained of the constant sounds of the elevator. His complaint was immediately remedied with the mother of all suites (picture upscale condo). Apparently, my suite was the one he had originally, where we got to spend the next few days listening to the elevator go up and down all the time (the elevator shafts are right behind the bed/headboard). "FINAL CONCLUSION" Our total bookings were 9 rooms equaling (31) nights; The hotel was well aware of our past stays and that we were the BRIDE and GROOM; why did they mishandle this so poorly. AND to make it worse, NO APOLOGY FROM THE GENERAL MANAGER... actually, he never even contacted us !

I searched for a pet friendly hotel on Travelocity before I booked and selected it would be myself and a pet in the room. When I arrived at the front desk on Christmas night the woman behind it, after curtly greeting me, said "It will be $75 extra for your dog." I had a 6 lb Chihuahua in a sling strapped to my body. I told her how ridiculous that was and that I wasn't paying it and she said I would have to contact Travelocity. I stood by the desk and did that as I listened to her check in other guests with a similar stern attitude with zero warmth in her tone. And I said, "It's Christmas you know. You might try being a little more welcoming." She just ignored me. I will never go back to this place. There are plenty of hotels with much, much better service that allow pets and don't charge such a ridiculous fee.

No way !!!! Hubby and I was not impressed at all . Yes , Historic and some luxury interior. However , the Hotel should be cleaned to the Fullest. Example , your foyer walls are not the cleanest. Walls are just as important. Hubby and I was disgusted. It's a passionate embedded attribute in us about Exterior and Interior .Therefore, we know what it should look like . Perception is Reality!!!!!

Beautiful historic hotel. The hotel has so much beautiful luxury details. This beautiful classy hotel is in a great location, close enough to the main places of interest but also far away from the busy noise areas. I would definitely stay again.

Peanut Butter and Jelly sandwiches were available from 10pm to 11pm! When I first walked in to check in, there was a huge wait for these sandwiches. I think that they shouldn't give the option for people to make the sandwiches, but to have them already pre-made so there isn't a long line for people to have to physically make them. I'm on vacation and don't particular want to wait in line especially having to already wait at the airport a few hours ago. When you first walk in, the grand lobby was magnificent. I felt as though I traveled back in time to the French Napoleon era. Check-in was relatively easy at the counter although I had to do a double take to make sure that the front counter was truly the front counter as there are no signs. I love the fact that they have a convenience store directly behind the check-in for anything that you missed. The best part was the fact that I just mentioned my room number to pay for my purchase, so it was really easy. Not so easy was taking the elevator up to my room. If I recall, I was on the 9th floor, the highest floor essentially. Since the elevators are antiquated and one of them was broken, it took forever to call one. My room was decent, although, some of the light fixtures needed to be dusted as it was apparent that some areas in my room were not cleaned. The toilet seat did not recline due to bad design from their recent renovation of the rooms. Therefore, for all the fellas, either I'd have to sit down and pee, or risk peeing all over the toilet seat because it doesn't stay retracted in an upright position. Also, their restaurant was not open for lunch time which was quite disappointing apparently due to the renovations. Although there are plenty of restaurants around the area, one of the reasons to stay at a nice hotel is the convenience of an in house restaurant. Overall, I was disappointed with the quality of the stay.

What a beautiful hotel! As soon as I walked in I was already imagining a fancy ball... the big chandeliers, long hallways, old feel this hotel has, are perfect for that type of event. The entrance is attended by staff member, opening doors for guests and helping them with luggage and transportation. Once inside, you immediately see the front desk which looks to the entire "lobby area. This is decorated with said chandeliers, mirrors, love seats, and to the back, their beautiful bar. In this very lobby, they do a Peanut Butter & Jelly buffet every day at 10pm. You do not want to miss that! You can make your own, or grab one of the pre-made ones (no crust). It's a fun, thing to do, and great substance if you've been our "partying" like most do in NoLa. The entire hotel was spotless. The room was spacious, clean and so comfortable. Oh, and if you want a little excitement, it is said that the hotel is haunted too. I can't say that it is, but when we went to the top floor to check out the pool, the noises coming from there might scare some people, especially if looking for the ghost(s). It was funny to see people getting freaked out, and it added to the experience. Ghosts or not, this is one of the best hotels I've stayed at, and helped our NoLa trip be as amazing as it was.

This hotel is very beautiful and in the heart of NOLA. I enjoyed taking walks early in the morning from my hotel to the french quarter. The front desk staff was incredible! They were very kind and warm people. I truly enjoyed seeing them in the lobby. The PBJ hour in this hotel is so unique! I loved that about this place. Now to the bad parts. There were stains on my bedsheets. I think they were probably make up stains, but still. There were weird stains on the lamp shades, and I know other people have mentioned that there was mold in the shower and sure enough, there was mold in the shower. My biggest complaint though was that you have to call for housekeeping (thats not a problem as most hotels do that), but when I called a second time to get new towels, and for them to take out our trash as we had been here a week, we didnt get them. We got back to the room after a long day to a room with no clean towels and no toilet paper either. I called the front desk and they brought us the towels and toilet paper, so i am grateful for the accommodation. For the price we paid, I wouldve appreciated if we got what we were promised. Overall, its a very beautiful and quiet hotel, and the staff besides housekeeping is wonderful. I would stay here again but I would be clearer with the front desk about what my expectations for the sheets and housekeeping are.