Bozhong
Google
Unbelievably Rude Service and Shocking Carelessness - Never Again!
I am writing this review with extreme disappointment and frustration. My recent experience at this restaurant was by far the worst I have ever encountered, thanks entirely to the appallingly poor service attitude.
First, while opening our bottle of wine, the staff accidentally let the foil wrapper fall into the wine itself. Instead of apologizing or offering a replacement, the server simply poured the wine—foil and all—into our glasses and handed them back as if nothing had happened. There was not even a hint of remorse.
Then, while serving our main course, the same server placed their fingers directly into the sauce on the plate. It was unhygienic and completely unprofessional.
To make matters worse, when our dessert arrived, we had to ask three times for cutlery over a prolonged period. Each time we were ignored or given empty promises.
When we finally asked to speak to the manager, the response was even more disappointing. Rather than acknowledging the issues or apologizing, the manager defended the staff’s behavior and shifted blame. All we wanted was a simple “sorry,” but instead, we were met with stubbornness and arrogance.
I have never encountered such a combination of incompetence and outright disrespect in a dining setting. The lack of basic courtesy and accountability is astounding. I will never return, and I strongly advise others to avoid this place if they expect even a minimal standard of service.