Les Prés d'Eugénie - Relais & Châteaux

Not sure it’s more possible to feel like you’re in a movie than being here. The weather was perfect during our stay, which certainly made the grounds ideal for strolling and sitting outside for dinner and drinks. But I think that even if we had to stay in for rain … the accommodations and service would have made it just as enjoyable. I couldn’t recommend a stay here any higher!!!!

PLUSES: ||Lovely idyllic location ||Free bikes ||Beautiful surrounding area to explore ||Some kind and very hard working staff, such as Xavier at breakfast and Cyrille who handled the luggage, the pool towels and guests’ cars. Both of these staff members are so polite, super efficient and very respectful and friendly. ||NEGATIVES: ||Reception staff are polite yet passively hostile. Any request is met with a delay and a lot of difficulty. ||No English speaking tv. Although many of the films/dramas are American and or British, they have all been changed to German-speaking and even Russian-speaking voices. Although we asked for an engineer to work on our tv to find a subtitle facility, after four days, we were told this wasn’t possible and instead given dvds - again mainly French. ||No food served around pool -only nuts and olives. No food served after 2.30pm. After that, you gave to wait for dinner. Food in all three restaurants is highly buttered and salty. ||Breakfast variety is very limited for a supposed five-star hotel. Unless you like to eat lots of bread, muffins and cakes you will be disappointed. Although they do offer cooked eggs, bacon and sausage, the food takes ages to arrive and the eggs are generally under-cooked. Although they are happy to re-do them for you, the whole saga becomes quite tiring after a while. Xavier does so much to keep everyone happy. If only there were more Xaviers! ||Anne Laure, one of the female directors, seemed particularly hostile and very unfriendly. On one occasion, a very dear old man had fallen in the the grounds just outside reception. He was bleeding from the side of his head. I rushed over to him and gently spoke to him. As he lay on his side on the stone ground I asked a staff member to fetch a cushion for him to support his back as he was lying rather precariously. I then put the cushion behind him so that he could be more comfortable lying on his side. As I stayed with him gently making conversation, an older lady/employee with grey hair appeared. She stood over him and made no attempt to help him and neither did she show any concern. I since found out that her name is Anne Laure. After standing there she then left and returned with two white face clothes. I thought she was giving them to him so that he could wipe the blood from his face. Instead she ordered a staff member to lift the man’s head and place the white face towel under him so that he didn’t bleed on the hotel cushion. I immediately looked at her in disbelief. Not only had this 90-year-old-man suffered a head injury, he was now being made to feel like he was an inconvenience. I felt so utterly embarrassed for him and I also felt deeply disgusted by Ms Laure’s behaviour. Not only did she show absolutely no empathy toward the elderly gentleman’s predicament she also cared very little about the potential damage she could have caused him by moving him in order to protect hotel property! Fortunately the man in question was allowed to return to the hotel after going to hospital and having stitches. Nonetheless, memories of Ms Laure’s very unprofessional and deeply uncaring behaviour toward the gentleman shall remain with me for always. ||Sadly, this stuffy kind of personality type seemed to be rather prevalent amongst a number of the female staff. That said, Ms Laure certainly takes 1st place in that department. ||Would we return? No! In my opinion, this establishment is an over-priced five-star hotel without any real substance. It’s a bit like a shiny button, pretty to look. Full stop.

The Hotel in all is very charming and nice. We had dinner in the 3-Star Restuarant. The food and wine-list were excellent, but there is a little shadow hanging over... The service compared not with the food. Our expactation to a 3-Star Service is more warm, more charming, more friendly, more concentrated on the guests.

I stay here every year for its charm, hospitality and great food (in all the restaurants). This time we were very disappointed by the bad and rude attitude of the staff and the lack of hospitality. It changed in atmosphere (saving the planet means they took away all the luxuries in the rooms; i.c. saved money). Food à la ferme was great. Staff there was also friendly. The main hotell had much less of the quality we were used to at Pres d'Eugenie. And that makes it poor value for a lot of money.

Everything was more than perfect — the places, the moments, the service. It all had that classic, effortless ‘old money’ vibe. Just amazing. And it’s so nice to see how much the team genuinely loves what they do and the place they work — it really shows.

A cheeky night away with my lovely wife.||||As always, the crew were delightful and happy to help with whatever we needed. Booking was simple via their website, the arrival process was smooth, food was great, and we will of course go again whenever we find an excuse.

A few slow service items. At pool took a long time to order a bottle of champagne, then waiter only brought 1 glass!? Otherwise very good overall.

Once again we stayed here after an outstanding meal at the 3 stars restaurant from Michel Guerard who unfortunately passed away last year. His chef, Hugo Souchet maintains the extraordinary quality of this place. Everything is perfect at this place! We will be back soon!

One of life's best moments, never to be forgotten. If you love France, food, history and life itself.. visit this tiny village and extraordinary proprietor. You must. I have no words for Michel Guérard to which have not already been published internationally about the food, cookery, history and experience. Staying onsite is a great way to enjoy their luxurious Spa facilities and be sure to try both restaurants that are located on the property. You'll experience service like no other hotel in France! You need only to go, and experience it yourself.

Every once in a while you go someplace that exceeds it's marketing hype. We stayed here for 3 nights and I tell you, this is one of those places. First clue: The restaurant has 3 Michelin stars -- and well earned. Truly exquisite service. I can't think of a restaurant that has had better, including other multiple stared Michelin restaurants in France and Portugal I've been to. And the food, oh man, classic and modern and fresh and local and amazing all at once. I had multiple courses, but the mushroom medley in parsley cream sauce was all by itself beyond delicious. Our room, the "Secret Garden" was absolutely fabulous, the grounds beautiful, and the spa, my second ever "thermal baths" spa, couldn't have been much better, totally blowing away my Calistoga spa experience in Napa, California. I've been to a lot of wonderful places around the world. Many I would return to if I happen to be in the neighborhood. This is one place I will make a point of returning to, no excuses necessary. Tips: We stayed in " Le Couvent des Herbes" building and so can only speak to those rooms. Ours was beautiful, with a to die for bathroom. One note, its an old building with thick wood beam floors upstairs and we did hear the neighbors above us stomping around at times. If this bothers you, I suggest getting a room upstairs if possible.

Although the property is best known for the three Michelin star experience at La Grande Cuisine Étoilée du Michel Guérard, staying at Les Prés is a must-have experience. It is difficult to explain quite how excellent Les Prés d'Eugénie is as an inn and hotel. It's an old world experience that seems to primarily be known only by folks in France. Having the experience of finishing your dinner and simply going upstairs to your room is wonderful, and something not to be missed. Overall, the staff is very attentive and helpful (about half of whom speak excellent English and the other half who knows how to refer you quickly without pretending). Your every need will be satisfied (if for a price). For example, we wanted an afternoon snack on the day we arrived. Despite the kitchen being closed, they whipped up several platters of small bites for us. The grounds are exquisite with beautiful gardens and walks. They have a medium size exercise room with nice up to date equipment and a heated outdoor pool. They have some bikes and helmets you can borrow -- and although they aren't in perfect working order they do allow for some leisurely riding around the nearby countryside. The salons and other common areas are out of another era, with decor that is alone worth the trip. Beyond that, we had some complexities in our stay that were handled well and without complaint. For example, our rental car broke down and the mechanic came to look at (and ultimately tow) our car in the middle of the night. The staff took care of everything while we slept.

An exceptional dining experience in an absolutely beautiful countryside get away. I wish everyone could come to Eugénie-les-Bains just to breath in the fresh air, soak in the thermal waters, have an experience of a lifetime eating the cookings and master workings of Chef Michel Guerard. Our first meal consisted of salmon, mousse, beautiful steak, duck and on and on. We were guests in the hotel, so had dinner there almost every night. It is worth he experience, and I feel as though if you want to really have a lasting memory of luxury and fine dining, this is the place.